Chance Readling
Chance Readling
Installer
41 Reviews
“The entire experience was excellent. Installers were knowledgeable, courteous, friendly, and professional. They were patient and took time to explain various aspects of the system. Great doing business with you.”
- Tim K.
“My husband and I have been with Stouts for 45 years and we are completely satisfied with all their work. The staff is amazing! Polite caring and trustworthy men. I can’t begin to thank you all enough!”
- Cathy S.
“We chose Stout to install a new Trane central air unit. Chance, Sam & Bobby were courteous & professional & did an excellent job. I’m a transplant from Illinois & have lived here 5 years. I’ve called Stout a few times and Mark Stout personally tried to solve a few problems over the phone before he had to send a technician out. That is unheard of in these times. He is honorable and a credit to Salisbury & the business community. I will continue to use Stout & refer them to my neighbors & friends.”
- Robert R.
“All of the above employees were very professional in their work.”
- Willie d M.
“Very informative, very well mannered. A pleasure to have worked done by them”
- Charlotte C.
“Very efficient,friendly. Great job, fast.”
- Celia S.
“I was thoroughly impressed with the quality of service provided. The team was efficient, communicated clearly throughout the process, and ensured all work areas were left clean and tidy.”
- Leanese W.
“Fast and efficient crew. My installation was completely painless, I could not ask for a better crew.”
- Matt T.
“Thank you so much to Stout's Heating and Air Conditioning for the awesome service they provided this week getting our new heat pump installed. Special thanks to Brett Graham for getting everything arranged, also to Chance, Jacob, Dalton, and Scott for the installation. Very professional. They worked consistently from the time they arrived until they had everything going. Can't forget our regular maintenance guy for helping at the end, Mike Lippard.
Thank you, Mark Stout & Sharon Stout,
Highly recommend Stout's Heating and Air Conditioning.”
Thank you, Mark Stout & Sharon Stout,
Highly recommend Stout's Heating and Air Conditioning.”
- Sam M.
“Nice gentlemen
Great work
Ethic
Very patient and knowledgeable in giving directions ha
About using the new thermostat
Everything was perfect”
Great work
Ethic
Very patient and knowledgeable in giving directions ha
About using the new thermostat
Everything was perfect”
- Annick N.
“I recently had Stout Heating & Air Conditioning, Inc. replace my AC unit, and I couldn’t be more pleased with the experience. Over the course of two days, Chance, Dalton & Jacob provided exemplary customer service—professional, efficient, and always respectful of both my home and my schedule.
What stood out the most was their patience and kindness, not only with me but also with my very busy (and very vocal) dog who barked throughout much of the process. They never showed frustration and instead carried on with courtesy and professionalism, which I deeply appreciated.
The installation was completed with great care and attention to detail, and I’m extremely satisfied with the results. I would highly recommend Stout Heating & Air Conditioning, Inc. to anyone in need of HVAC services.”
What stood out the most was their patience and kindness, not only with me but also with my very busy (and very vocal) dog who barked throughout much of the process. They never showed frustration and instead carried on with courtesy and professionalism, which I deeply appreciated.
The installation was completed with great care and attention to detail, and I’m extremely satisfied with the results. I would highly recommend Stout Heating & Air Conditioning, Inc. to anyone in need of HVAC services.”
- Jillian A.
“These guys did an excellent job changing out our 18 year old heat pump system and installing our new smart thermostat. They helped us set up our phones to control the temperature and made sure the system was cooling and heating properly before they left.”
- Laird F.
“Install went well. These gentleman worked hard
on a hot & sunny day, as it was mostly outdoor work in full sun! They were respectful, polite, and professional. Very satisfied. Although the inspection hasn’t occurred, the air conditioner is working better than ever. Thank you!”
on a hot & sunny day, as it was mostly outdoor work in full sun! They were respectful, polite, and professional. Very satisfied. Although the inspection hasn’t occurred, the air conditioner is working better than ever. Thank you!”
- Owen & Elizabeth N.
“It became necessary to replace my 15-year -old heat pump. As a PMA customer of Stout, I approved the installation of a new Trane system. Chance, Jacob, and Dalton arrived at the time specified, worked hard for 7-8 hours, installed all the new equipment, and cleaned up the worksite in an exemplary manner. All three representatives of Stout were friendly and professional. I would recommend Stout to anyone asking for a referral. Thanks to Chance, Jacob, and Dalton for a job well done!”
- Doris H.
“Excellent Service, Chance was very professional and courteous. The team worked diligently to complete installation of both A/C and furnace
the same day. Chance was also very patient to help us set up my phone with the thermostat.”
the same day. Chance was also very patient to help us set up my phone with the thermostat.”
- Ken K.
“Needed our second floor unit replaced. Sales Rep Brett Graham was extremely polite and listened to our needs/concerns and offered perfect advise. Team installers, Jacob Braido, Chance Readling and Dalton Vandevere were prompt to arrive and ready to work. The Team worked seriously hard and efficiently. We've done business with Stout over the years and continue to be pleased.”
- Sandi F.
“The replacement of our AC unit was a challenge for the team due to the location within the attic space. However, the work ethic and professionalism of Chance and Jacob were 2nd to none. The new unit is operating perfectly. Thank you, Chris, for working with us and taking the time to explain all that goes with replacing an 18-year-old AC unit. We look forward to our continued relationship with Stout.”
- Robert A.
“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”
- Larry W.
Response from [acf field="company_name" post_id="options"]
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.
“Chance and Jacob showed up this morning with the coldest temperatures (21 degrees) to replace our gas furnace. These guys worked hard all day and were very professional and courteous. They answered all of my questions and were so polite. Thank you for getting our heat up and running for Christmas.”
- Kristy W.
“Highly pleased with installation. Even with most of the day having rain both technicians were able to install the new system. Both very professional and proficient with their work.”
- Bill M.
“I read all the time about businesses having trouble finding dependable workers. You need to train businesses on hiring and training employees. Every person who has come to my house has been knowledgeable, professional, kind, and extremely interested in fixing my problem. The three on Friday, Chance, Sam, and Jacob were no different. They were kind, efficient, and very neat. Thank you for serving Rowan County!”
- Kimberly L.
“Chance and Sam did an amazing job installing my new unit. My new unit has been working great with no issues so far. Installation was quick and no issues. I do recommend Stout to anyone needed a brand new unit with great service!
Thank you!”
Thank you!”
- Brian H.
“Great job on the installation by very professional and thorough employees! Many thanks!”
- Kent B.
“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂
Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”
Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”
- Adele G.
“We were very pleased with the excellent service provided by Stout regarding the replacement of the heat pump, furnace and thermostat. Drew identified the problems with the existing system and determining replacement was the direction to pursue rather than repair. Chris guided us through the selection of the most appropriate new system. Chance and Sam completed the installation in a timely, efficient manner being careful as they moved equipment through the house and cleaning up thoroughly upon completion. At all times everyone including the office was professional, courteous and friendly. After the installation of the first floor system, we discovered an issue with the second floor system. Drew quickly identified the problem, ordered the necessary part and resolved that repair. We appreciate the always quick response from Stout and the excellent service and follow-up.”
- Samantha and Rob K.
“I was very satisfied with the service I received. Especially with the quick response on a leaking coil.”
- Allyson P.
“My air went out,Mike Lippard came to service, compressor died. Ryan Stout came brought portal air until I could get new one installed. Chance Reading and Sam Kincaid installed new unit,did a great job and very professional. I was greatly impressed with all 4 young men.Thank for such good service.”
- Marion Jo C.
“Thanks to all who had a part in ordering and installing the new heat pump which is working great in this hot weather. The three guys (Chance, Carson, and Jonathan) who came to the house and tackled the challenging installation were very efficient and courteous. Ryan did a good job communicating with me. Thanks to Chris for helping to initiate the first steps. Thanks again for a job well done.”
- Gail L.
“Your crew arrived on time today as arranged. They were installing a heat/air unit, replacing the original that came with the home. They were professional and courteous. Explained the process as they went. Installed a new thermostat and instructed me on how to use, not only the air, but the heat in the future. Cleaned up everything behind themselves! And completed the job in one day! And never once complained about the heat! Thank you! And great job! I am enjoying the cool in my home as I write this!”
- Helen B.
“We have used Stout for many years and have had excellent service from them. We recently had a new furnace installed, Chance & Carson were great to work with also we appreciated Mike Sides stopping by to see how things were going. We recommend this Company for any of your heating/air services.”
- Frances/Jack W.
“These guys were outstanding. We had our furnace replaced and they were very professional and efficient. Not an easy job with the dynamics of our house.
Scott, Will, Chance and Sam are a great crew!”
Scott, Will, Chance and Sam are a great crew!”
- Tracy S.
“Demonstrated professional knowledge and care while working my cottage. Provided supplemental overnight air conditioning while system was being installed. Cleaned up well. Very nice experience.”
- Connie H.
“Consciousness, hard working, pleasant and productive team. Informative on how the new system works.”
- Char S.
“A big Thank You to the install team at Stout for the professional install of my new heating and air conditioning system. You guy’s did a great job! Thanks Chance, Sammy, Scott, William and Brett.”
- Gary M.
“We’d like to thank the entire team for the excellent job they did replacing all the old ductwork and installing central air in our 120 year old home. Everyone was very professional and courteous and went out of their way in ensure our comfort during the whole process. I would highly recommend Stout and plan on using your services if needed in the future. Thanks again guys.
- Michael E.
“Techs showed up exactly on time, got right to work, worked until the job was finished, and cleaned up everything when they were done. Scott, Chance & Bobby were each very professional, inspired confidence, and Scott kept me in the loop. Yay we’re toasty again! Go Stout without doubt!”
- Melanie H.
“Thank you Brandon, Chance, Corey, Scott, and Ryan for providing an excellent installation of a new heating and air system. I could not have asked for anything better than what you all provided. You were exceptional and I am very happy with my new system! You all put in a lot of long hours and i appreciate it very much. I am very happy with Stout Heating and Air and will continue being a customer for the long term. Thank you also for Jeremy Lingle for his help.”
- Fred H.
“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”
- Bob M.
“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”
- Bob M.
“Had a new furnace and air conditioner installed on 11/23/20 Three young fellas I believe Drew,Brandon,Chance really nice guys very knowledgeable and did and excellent job couldn’t be more pleased. Thanks Guys”
- david h.