Reviews
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.
“I recommend Stout Heating and Air Conditioning because they are prompt, professional and honest.”
“Richard Sunding was my technician & he did an excellent job. I have been a customer of Stout customer for the past 20 years. My service is wonderful. They are timely with their service appointments. They’re professional & courteous. I highly recommend Stout for our community!”
“Brett was courteous and professional. He thoroughly studied the hvac unit setup, including us in the inspection steps. Once completed, we sat together and examined the options. Bret reviewed the contract details and answered all pertinent questions we had. You are lucky to have such a responsive and personable employee.”
“Jeremy is excellent explained everything to a “T” , informed us of need for additional crawl space ace ventilation. Great advocate.
Tony &Mary B”
“These guys were thorough and very professional.”
“We love Drew!! He fixes everything!!”
“Jeremy replaced my heat exchange, it will be so nice to sleep tonight with my gas heat rather than space heaters. Thank you for everything you did to make sure my heat was working properly.”
“Chance and Jacob showed up this morning with the coldest temperatures (21 degrees) to replace our gas furnace. These guys worked hard all day and were very professional and courteous. They answered all of my questions and were so polite. Thank you for getting our heat up and running for Christmas.”
“Drew was on time, very professional, thorough in his work and he made certain that we understood his assessment of our home system and he asked us if we had any questions or concerns we did not understand . He is a fine employee!”