Reviews
“Kudoos to all the Stout H&A stafff. Drew quickly diagnosed the problem withe the mother board and though none were in stock to replace, the staff ordered and expedited the part and Drew quickly replaced it yesterday about 10 hrs before the 2nd winter storm. Thank you, thank you, thank you. Always been well pleased with the service and look forward to future dealings.”
“Service was date was quicker than I expected. Service tech was knowledgeable and very professional. He was very efficient and easy to work with with. I would recommend Stout for any type of HVAC work.”
“They were easy to book an appointment with and came out very quickly. Diagnosed the problem, replaced the faulty equipment and we are enjoying heat in our house again. I would highly recommend them!”
“Had furnace trouble during the big storm we were spared by. My evaporator pump drain had frozen outside. Mark Stout personally called & explained how to fix it ourselves as all techs were busy in this cold weather. I heated it up and it drained. Went to try furnace & would not ignite. Mark sent a tech to our house, Mike Lippard. He found out the drain plug was clogged. Blew it out with air & it started right up. I want to thank Mark Stout & Mike Lippard for going out of their way to help us during this cold spell. We have used them since moving to NC five years ago. Second time they saved us. Honest & the best!”
“During a snowstorm this morning, we woke up to no heat downstairs and immediately called Stout. Lianne answered the phone promptly and was so kind and reassuring. Shortly after, Mark Stout, the owner, personally called to ask how he could help, gave us his personal number, and stayed involved until a technician arrived.
Drew, the technician, was professional, knowledgeable, and genuinely kind. He quickly resolved the issue, and we now have heat again.
This experience made us feel incredibly lucky to live in a small town like Salisbury, NC, and to have such an outstanding heating service available. Responsive, caring, and trustworthy—Stout truly goes above and beyond. Highly recommend. The Meredith Crew
Ps I just tried to post this on google, and it wouldn’t let me. Will try again after the storm. It maybe my internet. Thank you again!”
“Chad explained everything and was Knowledgeable about the problem. He was courteous and easy to understand.
The girls in the Office did a great job in scheduling the repair job and I wasn’t left in the dark as to when they were coming. ( Megan & Anna )
I must state that all the Technicians are great as I have felt with many of them.
Thanks again,
Gary Johns”
“Very efficient,friendly. Great job, fast.”