Drew Covington
Drew Covington
Service Technician
146 Reviews
“As usual, Drew performed our semi-annual inspection and maintenance with care and efficiency. It is a great comfort to know our HVAC System is operating reliably and trouble free. It is always nice to see and talk with Drew during his service call, he is very professional and knowledgeable of our systems performance and history.”
“Very efficient in diagnosing the problem and setting up the repair with the office personnel. Received a call the next day to approve the quote for the repair.”
“Drew and partner were wonderful! They were got here earlier than expected, thank goodness, 51 degrees in the house. They explained the problem and had a solution quickly.”
“Kudoos to all the Stout H&A stafff. Drew quickly diagnosed the problem withe the mother board and though none were in stock to replace, the staff ordered and expedited the part and Drew quickly replaced it yesterday about 10 hrs before the 2nd winter storm. Thank you, thank you, thank you. Always been well pleased with the service and look forward to future dealings.”
“They were easy to book an appointment with and came out very quickly. Diagnosed the problem, replaced the faulty equipment and we are enjoying heat in our house again. I would highly recommend them!”
“During a snowstorm this morning, we woke up to no heat downstairs and immediately called Stout. Lianne answered the phone promptly and was so kind and reassuring. Shortly after, Mark Stout, the owner, personally called to ask how he could help, gave us his personal number, and stayed involved until a technician arrived.
Drew, the technician, was professional, knowledgeable, and genuinely kind. He quickly resolved the issue, and we now have heat again.
This experience made us feel incredibly lucky to live in a small town like Salisbury, NC, and to have such an outstanding heating service available. Responsive, caring, and trustworthy—Stout truly goes above and beyond. Highly recommend. The Meredith Crew
Ps I just tried to post this on google, and it wouldn’t let me. Will try again after the storm. It maybe my internet. Thank you again!”
“We had to have Drew come out late at night to check why our heat didn’t come on. He was out here in 30;minutes. Stout is always on time and has the best service techs!”
“Same day service, accurate diagnosis quick repair, fair price, courteous service , that’s all you can ask for.”
“Drew is always extra thorough and helpful. He explains all repairs and maintenance in a comprehensive way and tips for keeping our units running as efficiently as possible. We use Stout for both our home and our race shop and we have always received the best service of any HVAC business in the area! We highly recommend them.”