Drew Covington
Drew Covington
Service Technician
146 Reviews
“As usual, Drew performed our semi-annual inspection and maintenance with care and efficiency. It is a great comfort to know our HVAC System is operating reliably and trouble free. It is always nice to see and talk with Drew during his service call, he is very professional and knowledgeable of our systems performance and history.”
“Very efficient in diagnosing the problem and setting up the repair with the office personnel. Received a call the next day to approve the quote for the repair.”
“Drew and partner were wonderful! They were got here earlier than expected, thank goodness, 51 degrees in the house. They explained the problem and had a solution quickly.”
“Kudoos to all the Stout H&A stafff. Drew quickly diagnosed the problem withe the mother board and though none were in stock to replace, the staff ordered and expedited the part and Drew quickly replaced it yesterday about 10 hrs before the 2nd winter storm. Thank you, thank you, thank you. Always been well pleased with the service and look forward to future dealings.”
“They were easy to book an appointment with and came out very quickly. Diagnosed the problem, replaced the faulty equipment and we are enjoying heat in our house again. I would highly recommend them!”
“During a snowstorm this morning, we woke up to no heat downstairs and immediately called Stout. Lianne answered the phone promptly and was so kind and reassuring. Shortly after, Mark Stout, the owner, personally called to ask how he could help, gave us his personal number, and stayed involved until a technician arrived.
Drew, the technician, was professional, knowledgeable, and genuinely kind. He quickly resolved the issue, and we now have heat again.
This experience made us feel incredibly lucky to live in a small town like Salisbury, NC, and to have such an outstanding heating service available. Responsive, caring, and trustworthy—Stout truly goes above and beyond. Highly recommend. The Meredith Crew
Ps I just tried to post this on google, and it wouldn’t let me. Will try again after the storm. It maybe my internet. Thank you again!”
“We had to have Drew come out late at night to check why our heat didn’t come on. He was out here in 30;minutes. Stout is always on time and has the best service techs!”
“Same day service, accurate diagnosis quick repair, fair price, courteous service , that’s all you can ask for.”
“Drew is always extra thorough and helpful. He explains all repairs and maintenance in a comprehensive way and tips for keeping our units running as efficiently as possible. We use Stout for both our home and our race shop and we have always received the best service of any HVAC business in the area! We highly recommend them.”
“Drew did a thorough job checking all of our HVAC systems including our mini split system. He showed my wife how to remove and clean the filter on the mini split and was otherwise very helpful to us in ensuring all maintenance items were properly checked. Thanks again Drew.”
“I have been using Stout since they we’re in business and have always been a go to for all my needs and first Joey who retired and now I have Drew and he’s always great so thank you”
“Having our first experience with Stout and we were very impressed with Drew and Q. Both very professional and knowledgeable. Very satisfied!”
“Drew came to service my downstairs heating and air unit. He was prompt and efficient. His knowledge of heating and air is superior. He was a pleasure to work with. Thank you Mark for having such valuable employees.”
“Mr Covington has come to my house a number of times. I am always pleased with the service he provides. This time I had to leave early and he shut off all the lights, closed the door and gate. All I had to do was put the lock back on the gate when I returned.”
“Professional, knowledgeable, pleasant and friendly.”
“Drew was very professional,he took care of the fall checkup on the two units,I’m very happy.”
“Drew came to provide maintenance on our heat pumps. He was polite, efficient and very professional. We are always thankful for the excellent service we receive from all members of Stout Heating and Air Conditioning, Inc. It is an excellent company and we are very thankful for them.”
“Drew was very prompt, polite and professional as always. He identified our concern quickly and made the necessary adjustments. Thank you so much Stout Heating and Air!”
“Wow, Stout Heating and air conditioning continues to impress. Prompt service Problem fixed. Thanks so much for your great service.”
“I was pleased Drew was able to fit us in his schedule today. Great work, great attitude and great service!
We might get some sleep tonight after a spell of living in the hot house.
I recommend calling Stout for your HVAC needs”
“Drew came out on a weekend after hours and fixed our AC. It was such a blessing to have it fixed! He was very knowledgeable and professional. Thank you!”
“I am very happy with what these 4 guys did! They are Great guys and worked so well together!
I will recommend Stout to anyone. Thank you for all you guys did and Big Thanks to Sam, Bobby, Dalton, Drew
for everything and answering my questions when I had some! GREAT Team!!!
Thank you, Vicki”
“Drew could not have been more professional or courteous.
Had air back on within an hour
Would highly recommend”
“Drew is a very knowledgeable person and we appreciate his. Will highly recommended Stout heating and air to anyone”
“A repair was scheduled for the same day I called. Drew was courteous and knowledgeable, completing the AC repair quickly. The cost was reasonable.”
“Drew C. performed routine maintenance service on our HVAC unit. He did an Outstanding Job – I would gladly recommend Stout Heating & Air Conditioning without any hesitation. I plan to use this company again in the future for our system maintenance.”
“I put the wrong techs name in my first review.”
“Drew arrived at our house. I was greeted with a smile and reason for his visit . . . repair my air conditioner. He grabbed his bag of tools and headed to problem. Soon Drew was telling us what the problem was …bad air compressor. We gave him the OK, he did his job and was soon on his way. Thank you so much Drew…excellent job!”
“We have always used Stout for our heating and cooling needs. They are dependable and courteous and always here when we need them. Our technician Drew Covington is knowledgeable and always has our best interest in mind.”
“I always ask for Drew for all my maintenance calls. He is always on time, calls ahead of time and is so kind and pleasant. He always takes his time and does a thorough job. I have been doing business with Stout for close to 40 years. They installed a heat pump system at my last home and after moving here, they installed new system when I needed it. I will always go back to Stout for any of my HVAC needs.”
“Drew arrived, he patiently listened as I told him what the unit was doing. It was making a whooshing sound as the unit ignited. He ran a few tests, then removed the safety cover to clean the gas orifices. Apparently the passages were not completely open and allowed too much gas to build up before ignition. Whooshing sound. After testing in started fine. Cycled through fine. Turned up the thermostat inside the house. Cycled out fine. He assured us that there were safety stops that would shut the unit down before anything bad would happen. At this point all is good. Drew is a very nice representative for Stout. He did a good job.”
“We love Drew!! He fixes everything!!”
“Drew was on time, very professional, thorough in his work and he made certain that we understood his assessment of our home system and he asked us if we had any questions or concerns we did not understand . He is a fine employee!”
“Drew was very prompt. Friendly. Got furnace going quickly. Just hope it keeps going!”
“Drew Covington was punctual, professional, and courteous. Excellent service was provided.”
“Maintenance was quickly and efficiently done by a friendly professional technician. Drew knows our system's ins and outs and efficiently checks out the three heat pumps, as well as, the two dehumidifiers. Some of these are in tight spaces that he navigates well.”
“quick n efficient service w/knowledge included.”
“On Time and Excellent Work!
Thank You
The Faith Lutheran Property Team”
“I have always appreciated the service I get from Stouts. Drew is a dedicated worker, taking his time and doing a super job. Thank you so much for all you do.”
“Thank you for coming out on such a stormy day.
A 1 service.
Very professional.”
“Always very respectful and knowledgeable about our system. Very professional.”
“Always very respectful and knowledgeable about our system. Very professional.”
“Stout Heating and Air have kept us comfortable in our house with heating or a/c since 1996. We appreciate the quality of work and the professionalism of all the technicians who have come to our house. We can always count on them. Thank you ever so much!”
“Stout has serviced my furnace and air conditioner for years. I’ve never had any trouble with either unit. Drew has come for the last few years. He is always punctual and answers all my questions. I highly recommend them.”
“In the 14 years I have lived in this house, Stout technicians have given excellent, prompt, and knowledgeable service every time.
Drew Covington is my "new" technician, and I can't say enough good things about his knowledge, skills, professionalism, and friendly service.
I highly recommend Stout H & A to everyone who asks.”
“Drew was very efficient and honest with me about what was wrong with my unit. He explained that this part was not one he carried on his truck, but it might be available close by in which case he might be able to get it Monday. But if it wasn’t available here, it would have to be ordered and would take longer. Fortunately it was available here in town so he personally picked it up & fixed my unit! It’s working great now! He’s a good tech and a nice guy too!”
“I received outstanding service with Stout Heating and Air from the office staff to the technicians. They were efficient, friendly and respective of my property. I will call them in the future and refer them to others. Thank you Drew and Chad!”
“Stout is the best! We had a houseful of people and upstairs was not cooling. Drew came out Late at night to fix the problem. You can’t find another heating and cooling company than Stout!”
“Drew figured out our zone issues quickly and fixed everything!! Great guy too!!”
“Drew was great. He was efficient and very knowledgeable and kind”
“Drew Covington was very professional and knowledgeable.
Wonderful customer service.”
“Drew was very informative and answered all my questions.”
“Technician communicated to determine arrival time and did a great job servicing our AC unit.”
“Drew was on time, friendly, and was knowledgeable. Stout always does excellent work for me.”
“Drew was on time, friendly, and was knowledgeable. Stout always does excellent work for me.”
“Thank you for prompt and professional service.”
“Was timely, efficient , knowledgeable and personable. Also serviced the dehumidifiers.”
“Drew is always the professional serviceman with a kind and friendly attitude. You understand completely about your unit as he explains to you in concise and understandable terms. We are so fortunate to have Stout Heating & A/C as our provider. We have used them since 1996 and have always been pleased.
Kathy P.”
“The technician, Drew, was prompt, courteous, knowledgeable, efficient, and pleasant in taking time to answer the questions I had.
He is an excellent representative of your company.”
“Drew was professional and explained the simple solution to get the heat flowing more efficiently. I will recommend stout and Drew to my friends.”
“As always we are pleased with the service provided by Stout technicians. Drew was a professional, kind, informative and pleasant technician. He was a pleasure to work with.
Thank you Drew.”
“After hours call on one of the coldest nights of the year!! Drew was here in 20 minutes – diagnosed the problem and replaced the bad part all within an hour! Quickly got us and our pets warm again!! We can always count on Stout!! Thank you!!”
“Drew was friendly and courteous. He had our problem figure out quickly and explained all our options. I was very happy with the service and Stout is now my HVAC company!”
“Drew was very professional and thorough.”
“We were very pleased with the excellent service provided by Stout regarding the replacement of the heat pump, furnace and thermostat. Drew identified the problems with the existing system and determining replacement was the direction to pursue rather than repair. Chris guided us through the selection of the most appropriate new system. Chance and Sam completed the installation in a timely, efficient manner being careful as they moved equipment through the house and cleaning up thoroughly upon completion. At all times everyone including the office was professional, courteous and friendly. After the installation of the first floor system, we discovered an issue with the second floor system. Drew quickly identified the problem, ordered the necessary part and resolved that repair. We appreciate the always quick response from Stout and the excellent service and follow-up.”
“We have been using Stout since Mark went into business so you know it is awesome Drew is very good and very pleasant”
“Very professional service at a reasonable price. Service call placed mid morning and service completed within 24 hours.”
“I have been doing business with Stout about 35 years and have always gotten excellent service. All personnel has always been efficient and personable at all times. This was my first experience with Drew and I will be asking for him in the future. He was very kind and helpful, the type of person you are happy to do business with. Thank you for your years of service to me and the community.”
“Drew is very professional and has manners any mother would be proud of. Did a great job and very efficient.
Will be asking for him with future maintenance”
“I called to inquire about a thermostat I could control with my phone. Parents are elderly and I had found it on heat twice this week. I spoke with Anna and she got me set up with a vid it immediately. Drew was awesome to work with and the whole visit was so smooth. Thanks so much. You have my recommendation.”
“Drew was, as always, very professional, knowledgeable, and courteous. He diagnosed and fixed the problem quickly.”
“I have always been pleased with the service I have received from Stout. They always do a through job Jeremy and Drew spent a good deal of time trying to locate a leak in my ductless split system. They did not detect one, so they added refrigerant and we will see what happens. So much better than guessing and just replacing parts.”
“We are PMA customers of Stout's & highly recommend them. They have consistently been pleasant, efficient & on-time! I rarely choose to write a review; Stout has earned it.”
“Only the best heating and air company around. Stout has serviced us for almost 20 years. You get emergency service almost immediately. The techs are so knowledgeable and polite.”
“Drew called to let me know he was coming which was very helpful.He went right to work. After he was finished he told me everything was in working order for the summer months. Having maintenance done twice a year since Stout has initiated it I’ve never had to call for a repair.”
“Had a new furnace and air conditioner installed on 11/23/20 Three young fellas I believe Drew,Brandon,Chance really nice guys very knowledgeable and did and excellent job couldn’t be more pleased. Thanks Guys”
“The service appointment was done in the time frame which Lori outlined to me when I called to request service on our a/c unit. Drew arrived shortly after his notification and was polite and courteous. He inspected the unit, diagnosed the problem and performed the repair in a timely manner.”
“Great guy. Very pleasant and explained problem. Lucky to have him as an employee.”
“Drew was on time and efficient in finding problem with AC. The unit is working better now. Very professional.”
“You provided prompt and professional service during a very busy time of the season. Drew was very informative on the subject matter. He watched the video of my unit "acting up" and jump right to the problem. Thanks!!!”
“Our A/C was not cooling and called for service after hours. The after hours call was handled efficiently and a service technician arrived with 30 minutes. Drew found the problem within 2 minutes after arrival, replaced the part and was on his way within 15 minutes. Great customer service!”
“Took about 15 minutes to arrive after the call. Very courteous and fix the problem quickly. Never had any problems with Stout.”
“Drew did a great job. He new just what to do. Thank you very much.”
“Very knowledgeable and answered all of my questions so that I could properly make the right decisions. Very professional and courteous.”
“Very quick response! Drew was able to quickly identify and fix the problem.”
“Really took care of us! This is why we use Stout!”
“Drew arrived on time for my scheduled appointment. He changed the filters in my hvac unit and check the air quality in my home. He was very professional and knowledgeable . Thanks Drew!”
“Drew arrived promptly as scheduled. He was very polite and professional. I have always been pleased with Stout Heat and Air.”
“Prompt. Professional. I loved all the info sent up front advising technician was on his way. Lots of info on what to expect and the credentials of technician. Drew was super friendly and polite and knowledgeable. A++ service! Highly recommend Stout!”
“I am pleased with the work that was done”
“Stout has been our heating and air go to company since 2000 ( when we moved here). They were referred to us by a new work friend and it was the best referral we ever got. Thank you all for your trustworthy service. ? And thank you Drew, for a great job today ?”
“He checked the unit and added 1 pound of refrigerant. He was patient and will to explain the fix.”
“Quick, efficient and explained everything very well”
“Drew did a great job found the problem and took care of it very pleased with his work”
“Drew shared all of the information with us and made us aware of everything along the way. We appreciated the prompt visit.”
“Drew did an excellent job checking our air-conditioning system out. He was very courteous and nice and knowledgeable of what he was doing. We would like to get set up on a service contract every six months. Thank you for the good service and have a good day.”
“Drew was very prompt in arriving, gave us an explanation of what was needed to be replaced and why, and worked efficiently to get it completed. We thank him for a job well done!”
“He knew what he was doing and got right on it. He did a great job. Very professional.”
“Drew did an excellent job checking our air-conditioning system out. He was very courteous and nice and knowledgeable of what he was doing. We would like to get set up on a service contract every six months. Thank you for the good service and have a good day.”
“Drew was on time and did a fantastic job with our spring maintenance. Stouts HVAC has always had exceptional employees with great knowledge. The office staff is always very helpful also.”
“Received email and call prior to Drew’s arrival. He was courteous and completed the work without requiring supervision.”
“It took hardly any time for the service call to be addressed and for the repairs to be completed.”
“Drew is the Best!!! I recommend Stout to everyone in the area!!! A quality company for sure”
“Drew is always friendly, competent and efficient. I am very pleased with his work and professional attitude”
“These guys are knowledgeable and do a thorough job.”
“I highly recommend Stout Heating and Air! I had an emergency call Sunday night and they were at my home within an hour. Drew was very professional and polite. Job was done quickly and I had him come back out two days later for maintenance call I signed up for with Stout. They are wonderful!”
“First time here. Went straight to work. Knew what he was doing. Nice guy.”
“They have always ask for information/opinion before beginning work. Prompt, quick and reasonable rates.
Thank you Drew and Richard”
“Drew was very professional courteous and considerate of our safety”
“Drew was very professional and friendly ! Very informative throughout the process. Represents the company well. Thank you !”
“I like Drew being so professional and I would like to keep him as my technician i am very satisfied”
“Mr. Covington was professional in performance of his duties. He was friendly, thorough, and informative while conducting maintenance on my heating & air conditioning system. Upon completion of his task, he ensure that I had no unanswered questions. Although he was focused on his tasked, he acknowledged me as valued customer by keeping me informed of each procedure he performed. Thank you Stout”
“Drew was very though and really took his time checking out both the air handler and compressor very polite and professional”
“Very happy with the service
Thank you goes out to Drew.”
“Excellent service, very professional.”
“Very professional service and quality work performed”
“Unit was frozen. Drew cleaned the filters and said he would be back later this afternoon after the unit thawed out. Always great service from you guys!!!”
“Drew called to let me know when he would be here and was very polite. He worked very hard and and left everything clean and in order.”
“Drew called 20 minutes before arrival. Was right on time. Did what he needed to do and left. He was polite and kind but came and went as he needed.”
“Fast and thorough. Drew spent a good deal of time diagnosing the problem.”
“Very knowledgeable and friendly group. They take the time to understand what you’re trying to accomplish, then go the extra mile to ensure you’re satisfied. Would highly recommend this company for your HVAC needs.”
“Drew was very professional, friendly, and efficient. Great service! I’ll recommend Stout to all my friends and family!”
“Always friendly, knowledgeable service. Drew was very polite and considerate. He ask before coming in if it was okay because of the issues with Coronavirus. He made sure to wear shoe covers so that he didn’t track anything into the house. Made sure we didn’t have any questions. He did a good job.”
“Maintenance was done efficiently and tech was very professional.”
“Drew was on time and very efficient. Very courteous.”
“Drew actually serviced my house and my mom’s house next door. He was so kind and professional. He wore booties each time he came into my house or mom’s house, we didn’t Evan ask him to. Always smiling and polite. Thank you for your help keeping my home warm and cool.”
““Drew has performed Annual Preventive Maintenance for us several times. He is always courteous, professional and efficient. Drew is a great asset to the “Stout Heating and Air Team.” Stout Heating and air installed our Trane heat pump system ten years ago and we have been very satisfied with the service. We want use any one else for any preventive maintenance or repairs other than Stout. Also must say that scheduling is easy with the girls in the office.””