Brett Graham
Brett Graham
Sales
27 Reviews
“Britt came to my house to go over pricing for a new heating and air unit. He was great to work with and helped me to understand the prices of various units. I appreciated the time he took with me. I’ve used Stouts for 30 years. They are a great company to work with.”
“Thank you so much to Stout's Heating and Air Conditioning for the awesome service they provided this week getting our new heat pump installed. Special thanks to Brett Graham for getting everything arranged, also to Chance, Jacob, Dalton, and Scott for the installation. Very professional. They worked consistently from the time they arrived until they had everything going. Can't forget our regular maintenance guy for helping at the end, Mike Lippard.
Thank you, Mark Stout & Sharon Stout,
Highly recommend Stout's Heating and Air Conditioning.”
“Excellent communication and customer service.”
“From sales to installation everyone has been polite, professional and timely. We couldn’t ask for a better experience. This is five star operation through and through.”
“My 17 year old Trane HVAC was in need of retirement…for over five plus years, Stout has provided exemplary service to my "antique" AC. I knew the day was coming to move on to a newer more efficient model. I am very fortunate to have chosen Stout to replace the unit. There are no words to express my thankfulness for a more professional and knowledgeable team of techs, sales and office staff. Thank you Stout for your customer dedication and honesty. Blessings to all of you!”
“Needed our second floor unit replaced. Sales Rep Brett Graham was extremely polite and listened to our needs/concerns and offered perfect advise. Team installers, Jacob Braido, Chance Readling and Dalton Vandevere were prompt to arrive and ready to work. The Team worked seriously hard and efficiently. We've done business with Stout over the years and continue to be pleased.”
“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.
“Brett was courteous and professional. He thoroughly studied the hvac unit setup, including us in the inspection steps. Once completed, we sat together and examined the options. Bret reviewed the contract details and answered all pertinent questions we had. You are lucky to have such a responsive and personable employee.”
“WISH I COULD GIVE 10 STARS!!! Stout Heating & Air Conditioning have provided service & repairs on our HVAC for years. This past month, our 20+ year old unit died. Brett was great explaining our options for replacement, as it's not something you do every day! The communication regarding when to expect the technician(s) and their picture is exceptional. The technicians, Brian, James & Alex, were professional, respectful and hard-working. Alex…thanks for your patience in answering all our questions!!!
Many thanks to the entire staff of STOUT HEATING & AIR CONDTIONING, INC.”
“Stout Heating and Air Conditioning always does excellent work.”
“Brett is very professional, knowledgeable and makes sure you understand your options. You are never made to feel pressured to get options you aren’t comfortable with.”
“I don’t remember the names of the two technicians who installed our new unit but they did a great job. They were on time and very professional. They relit all our gas appliance pilot lights and showed us how to use the new thermostat. After finishing, everything was cleaned up and taken away. Brett was our estimator and was very helpful.”
“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂
Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”
“Issue from AC unit for 3 years – other companies had several solutions without resolution- Stout AC was able to find the issue & provide a solution. Everyone is very professional and polite. Stout Heating & AC will have all my business.”
“We needed a heat pump replaced. Brett was very helpful in working with me in describing the different system options and answering my questions. He gave me quotes for several systems so I could compare costs and efficiency. Once I chose the unit, Brett and team ordered the equipment and set up an installation time. The installation team was very professional, and the team was well educated on their products and how to remove the old system and install the new one. I talked with the installation team about their training. I was impressed with the commitment Stout Heating and Air has to ensure their employees are well informed of their products and install processes. I am very pleased with the quality of service and the employees.”
“Scott & Will did a great job! They know what they’re doing! Thanks to Brett Graham for helping us figure out what we needed. Thank you all at Stout’s Heating & Air Conditioning.”
“A big Thank You to the install team at Stout for the professional install of my new heating and air conditioning system. You guy’s did a great job! Thanks Chance, Sammy, Scott, William and Brett.”
“We’d like to thank the entire team for the excellent job they did replacing all the old ductwork and installing central air in our 120 year old home. Everyone was very professional and courteous and went out of their way in ensure our comfort during the whole process. I would highly recommend Stout and plan on using your services if needed in the future. Thanks again guys.
“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”
“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”
“Really took care of us! This is why we use Stout!”
“Stout Heating & air installed new Hvac system in my home. Excellent customer service from start to finish. I’m a very happy with my new system. Workmanship was top notch. Thanks Stout heating & Air. Special Thanks to Brett G. I definitely would recommend these guys to anyone”
“Stout Heating & air installed new Hvac system in my home. Excellent customer service from start to finish. I’m a very happy with my new system. Workmanship was top notch. Thanks Stout heating & Air. Special Thanks to Brett G. I definitely would recommend these guys to anyone”
“Mike Lippard came out to the house, on time and professional demeanor. He efficiently worked to diagnose the issue, and was able to correct it in about an hour. Prompt, professional and friendly service I can trust. I couldn't have asked for a better experience. I will recommend Stout to my family and friends from now on.”
“Stout recently installed our new mini split system in our split level home & for the first time ever all rooms are comfortable on each floor. Thrilled !! Brett was very thorough on planning the install and communicating with us every step of the way. Holland,Jon,Cory & Brian were a fantastic crew! They were on time,efficient,hard workers that kept us in the loop,respected our home & our dogs. Thank you guys! We definitely recommend this company”
“A job neat and well-done and very prompt service.”
“The Stout “team” is exactly that, an AWESOME team.
Lori…..took the initial call..followed up with heads up calls…just a pleasant warm person.
Brett….field rep….did a great job…first with deriving various tweaks to the quote, bringing in Randy with his years of experience to more fully configure the job…visits to and supporting the crew, and supporting the finishing touches that needed fine tuning. He stayed with it until the end and I always felt supported and informed.
Scott was a great lead man, supported by an energetic, polite, competent, and hardworking Logan and Jon.
Holland really worked hard and conscientiously, overcoming multiple obstacles, and with a great knowledge of the electronic details. I knew this as I had studied the schematics myself, so our discussions were spot on.
And Randy, during his quote support visit, his full vision of the solution and directing the traffic for the team remote, the job was executed better than I hoped.
I was especially impressed with the outstanding character of the young bucks, Scott, Logan, Holland, and Jon. It is obvious the Stout management took care to hire its team not just on competence but more importantly on character. I enjoyed interacting with them as they worked, they had fun but worked hard. A fine group of young men that really comport themselves well and reflect admirably upon the company. Thanks to all for a job well done!”