Chance Readling
Chance Readling
Installer
30 Reviews
“I recently had Stout Heating & Air Conditioning, Inc. replace my AC unit, and I couldn’t be more pleased with the experience. Over the course of two days, Chance, Dalton & Jacob provided exemplary customer service—professional, efficient, and always respectful of both my home and my schedule.
What stood out the most was their patience and kindness, not only with me but also with my very busy (and very vocal) dog who barked throughout much of the process. They never showed frustration and instead carried on with courtesy and professionalism, which I deeply appreciated.
The installation was completed with great care and attention to detail, and I’m extremely satisfied with the results. I would highly recommend Stout Heating & Air Conditioning, Inc. to anyone in need of HVAC services.”
“These guys did an excellent job changing out our 18 year old heat pump system and installing our new smart thermostat. They helped us set up our phones to control the temperature and made sure the system was cooling and heating properly before they left.”
“Install went well. These gentleman worked hard
on a hot & sunny day, as it was mostly outdoor work in full sun! They were respectful, polite, and professional. Very satisfied. Although the inspection hasn’t occurred, the air conditioner is working better than ever. Thank you!”
“It became necessary to replace my 15-year -old heat pump. As a PMA customer of Stout, I approved the installation of a new Trane system. Chance, Jacob, and Dalton arrived at the time specified, worked hard for 7-8 hours, installed all the new equipment, and cleaned up the worksite in an exemplary manner. All three representatives of Stout were friendly and professional. I would recommend Stout to anyone asking for a referral. Thanks to Chance, Jacob, and Dalton for a job well done!”
“Excellent Service, Chance was very professional and courteous. The team worked diligently to complete installation of both A/C and furnace
the same day. Chance was also very patient to help us set up my phone with the thermostat.”
“Needed our second floor unit replaced. Sales Rep Brett Graham was extremely polite and listened to our needs/concerns and offered perfect advise. Team installers, Jacob Braido, Chance Readling and Dalton Vandevere were prompt to arrive and ready to work. The Team worked seriously hard and efficiently. We've done business with Stout over the years and continue to be pleased.”
“The replacement of our AC unit was a challenge for the team due to the location within the attic space. However, the work ethic and professionalism of Chance and Jacob were 2nd to none. The new unit is operating perfectly. Thank you, Chris, for working with us and taking the time to explain all that goes with replacing an 18-year-old AC unit. We look forward to our continued relationship with Stout.”
“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.
“Chance and Jacob showed up this morning with the coldest temperatures (21 degrees) to replace our gas furnace. These guys worked hard all day and were very professional and courteous. They answered all of my questions and were so polite. Thank you for getting our heat up and running for Christmas.”
“Highly pleased with installation. Even with most of the day having rain both technicians were able to install the new system. Both very professional and proficient with their work.”