Anna Shumaker
Anna Shumaker
Dispatcher
9 Reviews
“⭐⭐⭐⭐⭐ Outstanding Experience with Stout Heating and Air Conditioning!
I can't say enough good things about our recent experience with Stout Heating and Air Conditioning for the installation of our new Trane XL16i air conditioning and heating system. From start to finish, this team exceeded our expectations.
It started with Anna, their receptionist and logistics coordinator, who was incredibly organized and made scheduling seamless from day one. Bret Graham in sales took the time to walk us through our options and helped us choose the right system for our home without any pressure — just honest, knowledgeable guidance.
The installation itself took two full days (air conditioning installed on day one, heating on day two), and the technicians — Dalton Vandevere, Chance Readling, and Manuel Mendez — were true professionals. They were respectful of our home the entire time, cleaned up thoroughly, and their craftsmanship was outstanding. You could tell these guys take real pride in their work.
Every single person we interacted with — from the front office to the technicians on the job — was courteous, punctual, and clearly skilled at what they do. It's rare to find a company where every team member delivers this level of quality and professionalism.
I would highly recommend Stout Heating and Air Conditioning to anyone in need of HVAC installation or service. Ask for Bret and his team — you won't be disappointed!”
I can't say enough good things about our recent experience with Stout Heating and Air Conditioning for the installation of our new Trane XL16i air conditioning and heating system. From start to finish, this team exceeded our expectations.
It started with Anna, their receptionist and logistics coordinator, who was incredibly organized and made scheduling seamless from day one. Bret Graham in sales took the time to walk us through our options and helped us choose the right system for our home without any pressure — just honest, knowledgeable guidance.
The installation itself took two full days (air conditioning installed on day one, heating on day two), and the technicians — Dalton Vandevere, Chance Readling, and Manuel Mendez — were true professionals. They were respectful of our home the entire time, cleaned up thoroughly, and their craftsmanship was outstanding. You could tell these guys take real pride in their work.
Every single person we interacted with — from the front office to the technicians on the job — was courteous, punctual, and clearly skilled at what they do. It's rare to find a company where every team member delivers this level of quality and professionalism.
I would highly recommend Stout Heating and Air Conditioning to anyone in need of HVAC installation or service. Ask for Bret and his team — you won't be disappointed!”
- Samuel L.
“My 17 year old Trane HVAC was in need of retirement…for over five plus years, Stout has provided exemplary service to my "antique" AC. I knew the day was coming to move on to a newer more efficient model. I am very fortunate to have chosen Stout to replace the unit. There are no words to express my thankfulness for a more professional and knowledgeable team of techs, sales and office staff. Thank you Stout for your customer dedication and honesty. Blessings to all of you!”
- Pam A.
“Issue from AC unit for 3 years – other companies had several solutions without resolution- Stout AC was able to find the issue & provide a solution. Everyone is very professional and polite. Stout Heating & AC will have all my business.”
- Becky M.
“I called to inquire about a thermostat I could control with my phone. Parents are elderly and I had found it on heat twice this week. I spoke with Anna and she got me set up with a vid it immediately. Drew was awesome to work with and the whole visit was so smooth. Thanks so much. You have my recommendation.”
- Zetta E.
“Called Anna and tech was dispatched that afternoon. Both Anna and tech were very good, credit to Mark’s business.”
- Bob T.
“Richard is always just great, and it was a pleasure to meet Chad, who also did a superb job. The Trane gas pack and duct work, installed in October, 2019, work perfectly. All the help is much appreciated! Thanks to Anna for making the appointment.”
- Elizabeth W.
“I have been looking for three weeks to find someone to come out and check my air conditioning unit. I was met with they don't service the area or I was wait listed 2 weeks or more. I found Stout on the internet. I believe Anna was her name. She was able to send a technician out the same day. After not having cold air for several weeks, to having cold air in the same day I am very pleased and appreciated the kind and concerned service I received from a Richard Sunding.
Thank You Stout heating & Air Conditioning, INC”
Thank You Stout heating & Air Conditioning, INC”
- Yvette D.
“Thanks! You service 2 houses for me and the guys are knowledgeable and so nice. Also, Lori, Anna and all are very helpful and kind.”
- Ralphelle (Bo) B.
“Courteous, efficient service!
Thankful for Jeremy as well as Anna & Lori!”
- Carolyn H.