Other
“My fan motor went out during cold weather. Alex arrived promptly. He explained everything. My unit was not a normal size so they had to order. Everything was explained and they had the part soon. I will be calling them again when I am in need!!!”
“Jeremy came out for our regular maintenance and showed me that my units motor was going bad.
After weighing the risk of failure together I decided to use it replaced. Stout has always provided excellent service to my old York unit that still runs like a tank, and I have always been treated fairly and honestly, never feeling like I’m doing things just to spend money. Jeremy always provides great service. Thanks!”
“Mike is a very professional technician. He was scheduled to do maintenance (heating phase), but before he got here the thermostat stopped and all operations was at a standstill. He got right too it it, had us running in no time…cleaned coils etc. Appreciated his time and patience working on the unit.”
“Chad was very efficient and quickly diagnosed the problem. Arrived pretty quick and explained the problem.”
“Bobby and Sam were great. I had a new HVAC installed and they did an excellent job😀”
“We had Jeremy out to diagnose an HVAC issue on 4/4. He put a new capacitor on. This helped the air blow cold for a brief time. Our basement then started to flood the following day (4/5) due to a clogged drain line which was exacerbated by insulation inside the AC coil area that had gotten sucked onto the backside of the coils. Everything was frozen up & leaking. Jeremy took apart the system to allow it to dry and told us to call the main office on Monday for a "one time maintenance" on the system. He said he'd come back out once everything had dried out to put it back together, glue down the insulation, and get everything up and running again. He left, we felt good about the interaction and were sure he'd come back the following week to help. He left the system wide open and non-functional which was fine because he said he'd come back to resolve it. We followed his instruction and called Stout's main office and asked for him to come back and finish the job. They insisted that they couldn't come for weeks and that Jeremy's story was different than ours. Incredibly strange! We'll need to find a new HVAC company to step in and finish up the mess that's in our basement. All of this is after spending thousands with the company on a brand new Trane furnace system just months earlier. All while our home is on the market and showings are happening. What in the world?!”
“On Time and Excellent Work!
Thank You
The Faith Lutheran Property Team”
“Mike was very efficient and professional. He is always ready to explain maintenance procedures being preformed.”