“During a snowstorm this morning, we woke up to no heat downstairs and immediately called Stout. Lianne answered the phone promptly and was so kind and reassuring. Shortly after, Mark Stout, the owner, personally called to ask how he could help, gave us his personal number, and stayed involved until a technician arrived.
Drew, the technician, was professional, knowledgeable, and genuinely kind. He quickly resolved the issue, and we now have heat again.
This experience made us feel incredibly lucky to live in a small town like Salisbury, NC, and to have such an outstanding heating service available. Responsive, caring, and trustworthy—Stout truly goes above and beyond. Highly recommend. The Meredith Crew
Ps I just tried to post this on google, and it wouldn’t let me. Will try again after the storm. It maybe my internet. Thank you again!”
– Pamela M.