Testimonials – Heat Pumps Articles
“Alex and Stout Heating and Air have to be the best. We have the maintenance agreement so we can feel confident that we’ll be comfortable through the winter. Even so, sometimes things break which happened to us on a weekend. We called and within an hour a technician called back and set up a time…
Continue Reading“Chad did the semi-annual maintenance care on my system. When he phoned to let me know he was 10 min away, I explained I’m recovering from knee surgery. He went out of his way to assure the work was done in a timely fashion, with as little effort from me as possible! I’ve been a…
Continue Reading“I have been doing business with Stout about 35 years and have always gotten excellent service. All personnel has always been efficient and personable at all times. This was my first experience with Drew and I will be asking for him in the future. He was very kind and helpful, the type of person you…
Continue Reading“Jeremy Mauldin was very professional & helped us with other issues! Thank you!”
Continue Reading“Chad was the technician that serviced my 3 HVAC units today. He was very personable, courteous and professional. He arrived on time, went straight to work and left in a reasonable amount of time. He answered all my questions and made a few suggestions at my request. Very good experience.”
Continue Reading“Mike serviced our heat pumps and as always, was prompt, efficient, and professional. We always appreciate the excellent service we receive from Stout Heating and Air and recommend them highly to anyone who has heating and air conditioning needs.”
Continue Reading“You were able to get out to us within a few hours of taking my call. Alex was very friendly and professional. He was able to diagnose our problem and repair it very quickly. He also gave us startup advice for our dual zone system. The sweet lady that took my call was very friendly…
Continue Reading“The service, as always, was great. Our upstairs area is cooling nicely. Jeremy Mauldin has done work for use before and it is always done efficiently and expertly. We are always satisfied with the service received.”
Continue Reading“Chad Overcash was the technician who came to my home. He was respectful, knowledgeable, and thorough. He is an asset to Stout and I appreciate his promptness and caring and patience in answering my many questions. Kudos to Stout for employing such a great employee.”
Continue Reading“GREAT EXPERIENCE, AS USUAL WITH RICHARD S. HE IS VERY THOROUGH AND ANSWERS ALL MY DUMB QUESTIONS. HE LEAVES NOTHING TO CHANCE.”
Continue Reading“As always, the customer service was great. The install went as planned, with the exception of the weather. I had the best service from beginning to end with all the people involved. The crew kept me informed through the whole process. Several recommendations have been made to friends looking for a reliable heat and air…
Continue Reading“We needed a heat pump replaced. Brett was very helpful in working with me in describing the different system options and answering my questions. He gave me quotes for several systems so I could compare costs and efficiency. Once I chose the unit, Brett and team ordered the equipment and set up an installation time.…
Continue Reading“Alex was on time and was cordial upon arrival. I showed him where the heat pump was and let him do his work. He checked everything out and let me know all was well. Seem to do a thorough job and very polite. He is a keeper!”
Continue Reading“Always a good experience. Come on time as usual and checked out heat pump and air handling unit completely. Thanks again for the great service!”
Continue Reading“Very professional service.”
Continue Reading“Stout has provided the HVAC service for Concordia Lutheran Church for the last 20 years. Our Sanctuary A/C units went down. Stout worked with us over a long period of time to arrive at the best solution for a very difficult situation. Once the decision was made they were prompt in starting the project. The…
Continue Reading“Technician was very friendly and knowledgeable, explained everything that did, would highly recommend.”
Continue Reading“We have always had excellent service from Stout Heating & Air Conditioning. Their work is always reliable and their repairmen and installers always do a great job.”
Continue Reading“I was very pleased with the job Richard did.”
Continue Reading“Chad Overcash is an excellent technician and did a fantastic job for us!”
Continue Reading“It had been a while since my two heat pumps were serviced. I chose Stout given their ratings by other customers. Jeremy thoroughly serviced the units explained everything in detail including my options for a repair that was needed. He took care of everything while he was here. Very professional and courteous. Very pleased with…
Continue Reading“They were very courteous and kept me informed has to what they were doing. They cleaned up everything and so far the unit is running good. I would gladly recommend your company to others.”
Continue Reading“What an excellent install by a professional couple of guys! Brian and Andrew knew exactly what to do and went about the install professionally while putting up with attic heat and barking pugs. A job well done and I will always use Stout for heating or AC needs. Thanks again guys.”
Continue Reading“Chad is both knowledgeable and personable. His concern about both product service and customer understanding are remarkable.”
Continue Reading“Mike did an excellent job! Explained everything very well. Very polite!!”
Continue Reading“This crew was very courteous, very professional, very knowledgeable and the hardest working group I have experienced in a very long time. We are pleased with our new system and we would recommend Stout Heating and Air to all homeowners. Thank you to the entire company!”
Continue Reading“The men did a great job on the installation of our heating and air conditioning unit. They worked fast and explained the system to us.”
Continue Reading“A good design, seems to be working well at all ambient temperatures. The installers were very friendly and did a fine job in a minimum amount of time.”
Continue Reading“Techs showed up exactly on time, got right to work, worked until the job was finished, and cleaned up everything when they were done. Scott, Chance & Bobby were each very professional, inspired confidence, and Scott kept me in the loop. Yay we’re toasty again! Go Stout without doubt!”
Continue Reading“Outstanding Service! We had an issue with a slow freon leak. We reached out to Stout as they carried our preferred brand. A technician came out and spent a great deal of time to ensure our assumptions were correct before confirming the issue. Considering the age of the unit, he recommended we get an analysis…
Continue Reading“Very nice and explained everything that needed to be done.”
Continue Reading“Richard was very courteous and listened to what I had to say. He then began checking things out trying to diagnose the problem. He found the problem and checked it several ways. After doing the checks he advised that my 28 year old unit had met its demise. I trusted his opinion.”
Continue Reading“As always, Richard is professional, personable, helpful and gets the job done right!”
Continue Reading“Mr. Lingle was very professional and friendly… listened to my problems we were having……found the problem and fixed it …I am very satisfied with his work and manners…..”
Continue Reading“Joey did a great job as usual!”
Continue Reading“Very professional”
Continue Reading“Joey is a highly competent, seasoned professional, and just plain nice. During my first routine maintenance he identified an issue, a remedy, as well as educated me on easy things I can do in between service to keep things optimal and clean. I have interacted with about a dozen Stout folks and every single one…
Continue Reading“Prompt service handled in a very professional”
Continue Reading“Always nice and efficient. Stand behind their work”
Continue Reading“As always Mike is a perfect example of a great representative for Stout Heating & Air!!!”
Continue Reading“As always Mike is a perfect example of a great representative for Stout Heating & Air!!!”
Continue Reading“After having a tree fall on our downstairs unit, they were very quick and helpful getting a new unit in. They did an awesome job as always!!! Thanks again!!!”
Continue Reading“Great service as usual!”
Continue Reading“Very knowledgeable and keeps everything running great!”
Continue Reading“Mike came out at the appointed time and took care of the preventive maintenance on our heat pump. He was as professional as he has always has been. I have gotten to know Mike over the years and I feel he takes care of my equipment as if it was his own.”
Continue Reading“Tech showed when scheduled checked unit in a timely manner and left”
Continue Reading“Stout Heating & air installed new Hvac system in my home. Excellent customer service from start to finish. I’m a very happy with my new system. Workmanship was top notch. Thanks Stout heating & Air. Special Thanks to Brett G. I definitely would recommend these guys to anyone”
Continue Reading“Stout Heating & air installed new Hvac system in my home. Excellent customer service from start to finish. I’m a very happy with my new system. Workmanship was top notch. Thanks Stout heating & Air. Special Thanks to Brett G. I definitely would recommend these guys to anyone”
Continue Reading“Mike was efficient and professional as he serviced the heat pump at our house. He arrived on time and worked hard while here. He is always so nice and pleasant, as are all of the Stout employees. We are thankful for the good, prompt service and attention to detail that is a constant at Stout…
Continue Reading“Always very professional and personal. Every Tech that has come to the house has been above board each time. Top notch company.”
Continue Reading“Mike is always friendly and keeps us informed of everything he does on the heat pump system. He also lets us know what is happening under the house! For instance, we have a LOT of spiders that need to be taken care of. He always wears booties on his shoes, does the work in a…
Continue Reading“Ultimately needed some repairs beyond the servicing I needed. Mike informed me of my options. He has been here a few times and I have been satisfied with his work.”
Continue Reading“On time. Careful attention to detail. Friendly service. Knowledgeable of system specifics.”
Continue Reading“Drew did a great job found the problem and took care of it very pleased with his work”
Continue Reading“Very friendly. Did an excellent job servicing my heat pump.”
Continue Reading“Excellent service as always.”
Continue Reading“Very good service but I will not know until we get through the summer heat! Time will tell!”
Continue Reading“Outstanding as usual”
Continue Reading“Everything was good”
Continue Reading“Arrived at designated time. Performed service in a timely manner. Pleasant to deal with. Completed job as requested. Knowledgeable about service performed. Have used Stout for years. Will use again! Great company!”
Continue Reading“Friendly quick service”
Continue Reading“Mike was very friendly and informative. His work was very efficient. I would highly recommend him for any job.”
Continue Reading“Awesome service Tech very professional”
Continue Reading“The tech was friendly and knowledgeable, service was great”
Continue Reading“Joey always does a great job thanks for coming out so fast”
Continue Reading“Mike has come to our aid twice, for separate problems with our ac unit/heat pump. Both times, he was quick to identify the problem and provide helpful information and guidance on the direction we should take to solve the problem. He gets us up and running quickly, and is always very friendly and sociable. After…
Continue Reading“Very professional and courteous.”
Continue Reading“I have used stout for several years for spring and fall tune-up and maintenance. They are always prompt and on time, calling or sending am email when they are on their way. They are very efficient and professional, and clearly know what they are doing…. and they do it well. And in today’s cronavirus environment,…
Continue Reading“Drew is always friendly, competent and efficient. I am very pleased with his work and professional attitude”
Continue Reading“Arrived right on time. Very professional.”
Continue Reading“Mike was early & accomplished the routine maintenance in short order. Friendly, courteous & helpful. Good job!”
Continue Reading“First time here. Went straight to work. Knew what he was doing. Nice guy.”
Continue Reading“Jeremy is friendly, efficient, and practiced social distancing. He’s our favorite maintenance man. ?”
Continue Reading“Drew was very professional courteous and considerate of our safety”
Continue Reading“Richard was professional and did a fine job.”
Continue Reading“I like Drew being so professional and I would like to keep him as my technician i am very satisfied”
Continue Reading“Mike is both friendly and does excellent work.”
Continue Reading“Super service man”
Continue Reading“Drew was very though and really took his time checking out both the air handler and compressor very polite and professional”
Continue Reading“you can trust mike to go the extra mile to make sure he leaves your heat pump in perfect shape!!”
Continue Reading“Friendly knowledgeable service.”
Continue Reading“Outstanding as usual”
Continue Reading“Jeremy is so very nice and friendly. He does good work and answers any questions.”
Continue Reading“So glad we changed to Stout Heating and Air. The service is second to none. The service technician is always nice, professional, on time and does a great job of maintaining our 2 Trane units. Joey always does a GREAT job.”
Continue Reading“Jeremy was knowledgeable and efficient and friendly. The routine maintenance went smoothly and quickly. Couldn’t have asked for a better experience.”
Continue Reading“Great service as always”
Continue Reading“Great service as always”
Continue Reading“Very professional & friendly. Very satisfied with Stout!”
Continue Reading“Very professional & friendly. Very satisfied with Stout!”
Continue Reading“A job neat and well-done and very prompt service.”
Continue Reading“As always Mr Lippard was able to assess the problems with my heat pump and determined it was beyond economical repair. He is a competent technician who I have a great deal of confidence in.”
Continue Reading“The entire process went as planned. All of the staff were professional and did neat job. Upon completion of the installation all of the equipment worked as designed.”
Continue Reading“Very satisfied with the service Mike Sides performed on our units! Thank you!”
Continue Reading“Great job. Called before coming. Gave estimate of repair. Communication and work done was great. Very pleased with service.”
Continue Reading“I’d just like to say it is always a pleasure to have Richard come to do annual maintenance (and any repairs that might be needed) on both of our heat pumps. He is thorough, professional and always on time. Keep up the good work!”
Continue Reading“Very nice. Came and perform the work and left as he found it.”
Continue Reading“Courteous, friendly, knowledgeable.”
Continue Reading“Arrived on time, very efficient, and pleasant to deal with”
Continue Reading“Jeremy has always been very helpful and attentive to any concerns.”
Continue Reading“Great service.”
Continue Reading“Jeremy comes twice a year to our home and our daughter’s home. He’s friendly, polite, knowledgeable, efficient, and doesn’t miss a thing. We appreciate him greatly as well as Lori in the office. She has been extremely helpful!! Thanks be to all of you at Stout!”
Continue Reading“Joey is simply the best! So very friendly and very thorough in doing his job!”
Continue Reading“Mike was fantastic. He showed me everything we needed to have done and why. He took the time to explain everything. I will definitely use Stout in the future.”
Continue Reading“Jerimy is always professional and customer driven. Always does an awesome job.”
Continue Reading“Richard was good”
Continue Reading“Friendly.excellent service.”
Continue Reading“Maintenance was done efficiently and tech was very professional.”
Continue Reading“Richard came out to resolve a minor wiring tweak the day after completion due to one aspect of the full system capabilities not working as expected….not a big deal. He is a master of his craft. He diagnosed and made the tweak accurately and quickly, and then noticed something else not right that a homeowner…
Continue Reading“The Stout “team” is exactly that, an AWESOME team. Lori…..took the initial call..followed up with heads up calls…just a pleasant warm person. Brett….field rep….did a great job…first with deriving various tweaks to the quote, bringing in Randy with his years of experience to more fully configure the job…visits to and supporting the crew, and supporting…
Continue Reading“Scott and the team were beyond outstanding, extremely professional and polite. You could not ask for a better group of young men. Scott’s professionalism is not only a fine example, but he does the Stout business proud and represents them well. I cannot say enough great things about Scott and all the team as he…
Continue Reading“My experience is always good with Joey Charleston! Joey is very technically proficient but also has a friendly, personal manner. So Mark Stout, it is your really good personnel that makes YOU look good! Paul Keller”
Continue Reading“Excellent service..”
Continue Reading“Good fast service”
Continue Reading“Good experience & service! Richard explained what he did.”
Continue Reading“Drew actually serviced my house and my mom’s house next door. He was so kind and professional. He wore booties each time he came into my house or mom’s house, we didn’t Evan ask him to. Always smiling and polite. Thank you for your help keeping my home warm and cool.”
Continue Reading“Mike Lippard is a great example of a knowledgeable employee. He is friendly and courteous!!!?”
Continue Reading““Drew has performed Annual Preventive Maintenance for us several times. He is always courteous, professional and efficient. Drew is a great asset to the “Stout Heating and Air Team.” Stout Heating and air installed our Trane heat pump system ten years ago and we have been very satisfied with the service. We want use any…
Continue Reading“Jeremy was prompt ,courteous,thorough,and very helpful. I would certainly call on him again.”
Continue Reading“Exemplary service and professionalism..I am new to the city and was most pleased with service and insight provided by this technician. Keep up the good work. I would highly recommend your company to family and friends…”
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