Archives: Reviews

“Chad was extremely professional and willing to answer any questions I might have. He’s a very polite and kind young man. I truly appreciate a person that respects my property and does his job very well Thanks again to Chad”

– M K.

“Mike was on time, courteous and, communicated well with me. He is very knowledgeable about heat pumps, etc. Told me just where we are at in the life span of out unit.
Looks like it would be wise to replace our 18 yr. old unit, since it leaks refrigerant. He answered my questions about the type of refrigerant, and other considerations when choosing a new heat pump.

We have had Stout for years, and plan to have them install our new unit, and continue to do our semiannual maintenance & check ups.

R.S. Salisbury, NC”

– Randall S.

“My daughter and son-in-law , Robin and Gary Junker highly recommended this company after my relocation to Salisbury.
My experience so far is this is a “customer care” company willing to go the extra mile to ensure customer satisfaction. Their technicians are knowledgeable and thorough based on my observations. I do , as my daughter did, highly recommend Stout Htg & Air Service.
Thank you Stout for providing a level of trust for my home A/C and Heating needs.”

– Don D.

“Drew arrived, he patiently listened as I told him what the unit was doing. It was making a whooshing sound as the unit ignited. He ran a few tests, then removed the safety cover to clean the gas orifices. Apparently the passages were not completely open and allowed too much gas to build up before ignition. Whooshing sound. After testing in started fine. Cycled through fine. Turned up the thermostat inside the house. Cycled out fine. He assured us that there were safety stops that would shut the unit down before anything bad would happen. At this point all is good. Drew is a very nice representative for Stout. He did a good job.”

– Jim G.

“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”

– Larry W.
Response from Stout Heating & Air Conditioning

Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.

“Richard Sunding was my technician & he did an excellent job. I have been a customer of Stout customer for the past 20 years. My service is wonderful. They are timely with their service appointments. They’re professional & courteous. I highly recommend Stout for our community!”

– Mary K. B.

“Brett was courteous and professional. He thoroughly studied the hvac unit setup, including us in the inspection steps. Once completed, we sat together and examined the options. Bret reviewed the contract details and answered all pertinent questions we had. You are lucky to have such a responsive and personable employee.”

– Jim & Pat M.

“Jeremy replaced my heat exchange, it will be so nice to sleep tonight with my gas heat rather than space heaters. Thank you for everything you did to make sure my heat was working properly.”

– Amy H.

“Chance and Jacob showed up this morning with the coldest temperatures (21 degrees) to replace our gas furnace. These guys worked hard all day and were very professional and courteous. They answered all of my questions and were so polite. Thank you for getting our heat up and running for Christmas.”

– Kristy W.

“Drew was on time, very professional, thorough in his work and he made certain that we understood his assessment of our home system and he asked us if we had any questions or concerns we did not understand . He is a fine employee!”

– Henry K.

“As always, year after year, service is perfect. I have an old unit and a newer gas unit. I swear Stout is responsible for keeping the older unit working as well as the newer one.”

– Virginia S.

“Very prompt and reliable company. And our technician Joe Knox was very professional, and honest . We highly recommend Stout heating and air. Thank you”

– Robin B.

“I'm a retired GC helping Bill Graham with RESTORATION after fire. Our hvac contractor sold out. Jeff Smily from Denver recommended you guys. Also Bill was friends with Mark
I had 2 mtgs with jared & Ryan. We made a plan & they did what they said , which is unusual these days…. They were knew what they were doing, straight up, no bull, just facts.
2nd mtg went well making repairs promised. We have a long way to go, so far, I'm very pleased. really great to meet quality people.
They say you can't get good people these days. Thats crap, There are great contractors out there, you must find them, pay them fair, give them the tools to do their job. Be honest & fair.
I look forward to our future
Thanks
Rotten Ronni”

– Ronnie Miller M.

“I'm a retired GC helping Bill Graham with RESTORATION after fire. Our hvac contractor sold out. Jeff Smily from Denver recommended you guys. Also Bill was friends with Mark
I had 2 mtgs with jared & Ryan. We made a plan & they did what they said , which is unusual these days…. They were knew what they were doing, straight up, no bull, just facts.
2nd mtg went well making repairs promised. We have a long way to go, so far, I'm very pleased. really great to meet quality people.
They say you can't get good people these days. Thats crap, There are great contractors out there, you must find them, pay them fair, give them the tools to do their job. Be honest & fair.
I look forward to our future
Thanks
Rotten Ronni”

– Ron M.

“A heat issue. Chad was there within a few hours, fixed the problem and explained what had happened. Courtesy and professional. Always good service from Stout. I’ve been a customer for many many years.Zandra”

– Zandra S.

“Jeremy and William went above and beyond to try and get my motor working but it was beyond repair, look forward to seeing them again when my motor comes in next week.”

– Amy H.

“Jeremy and William are a great team! They arrived on-time,diagnosed the problem and made the necessary repair within an hour after their arrival, with minimal interruption to my day. Fortunately the repair was not a major expense, and even the payment process was smooth and efficient. I’m in my 4th decade as a Stout customer and wouldn’t call anyone else! Thanks all!”

– Eva J.

“Richard was very kind and knew right off what was wrong with our gas furnace. Very helpful and knowledgeable of his job. Couldn’t ask for a better person for the job and letting us know that the furnace will need replacing in the near future. Thank you for coming out and doing the work that needed to be done and letting us know the condition of the furnace.”

– Sheree C.

“Stout came out for a maintenance visit fir my gas heater. Stout also maintains my air-conditioner. Jo e Knox was the technician today. Joe was on-time, very thorough and very polite. I had a lot of questions about a new system and how long my system would last Joe was informative, and patiently answered all my questions. I always feel safe with Stout. I trust them completely. When I eventually have to replace my heating and cooling Stout is the company that I will use. You are in good hands with this company.”

– Patricia M.

“Richard did a terrific job checking our two systems and ensured they were working at tip top shape for the winter season. Thanks Richard”

– Richard S.

“Jeremy was very professional and knowledgeable. He explained so much, in easy terms! My only regret is we didn't know about Stout before Webb. Highly recommend STOUT! Get Jeremy as a tech if you can!!”

– Kristen C.

“Jeremy was very professional and knowledgeable. He explained so much, in easy terms! My only regret is we didn't know about Stout before Webb. Highly recommend STOUT! Get Jeremy as a tech if you can!!”

– Kristen C.

“Jeremy and his associate were able to work us into their Friday schedule and we are truly grateful. We had a failed switch on the airhandler plus a faulty thermostat. Within 2 hours they were able diagnose, repair and have us up and running. Thanks for your courteous and professional service.”

– Von B.

“What a great job these two did. They were punctual, knowledgeable of the task, and friendly to communicate with. Really enjoyed them being here and so happy with the completed job!!”

– John C.

“From the service man Richard, to the consultant Chris, and to Brian and Jacob who installed the equipment, these four men that I dealt with were so kind and helpful and very professional. I would definitely recommend their service to anyone.”

– Judy Q.

“Enjoyed talking to Mike when he visited. His 40 years of experience certainly was quite obvious. Thanks for another great job, and the please of meeting him.”

– Frederick S.

“Enjoyed talking to Mike when he visited. His 40 years of experience certainly was quite obvious. Thanks for another great job, and the please of meeting him.”

– Frederick S.

“I was totally unfamiliar with how to set my thermostat. Chad was very patient and explained how it works and showed me how to properly set it. Very polite and personable, too.”

– Marrianne G.

“My experiences with Stout have always been great. The service people are friendly and extremely helpful. Joe talked to me about my concerns and took extra time to make sure everything was clean and neat.”

– MaryAnn K.

“Maintenance was quickly and efficiently done by a friendly professional technician. Drew knows our system's ins and outs and efficiently checks out the three heat pumps, as well as, the two dehumidifiers. Some of these are in tight spaces that he navigates well.”

– Gail L.

“Such a nice guy very professional and I trust him maintaining my heating and air unit explains what he serviced recommended him highly. Stout has some of the best techs. Always happy with my service.”

– Sherry B.

“As always, Jeremy was prompt and very professional. He was pleased that I followed a suggestion he made when he serviced my a/c. I’m glad I did and I noticed a difference in my air quality.

Thanks for being such a wonderful company to work with.
Adrain Scott”

– Adrain S.

“I would just like to say that Mr Sunding, always do a great job,he always make my day with a smile,he is very kind,an understanding, and has a beautiful sprite, about his self, I hope you all give out incentive awards, because he deserves one.for a job well done,. Thank you,Mr.Richard Sunding for your service.”

– Terry F.

“These 3 young men were very professional with the work they performed and their interactions with us. They were all very knowledgeable about our new furnace and AC that were installed and explained all to us. High quality work, would highly recommend!”

– Carolyn B.

“Alex was very professional and knowledgeable while performing the fall/winter maintenance on my unit. He explained what the unit needed and why. He gets an A+ for today's service!”

– Gail B.

“Richard came to complete our fall/winter check. He called as he was on the way to our home. He spoke with us to let us know what he would be doing once he arrived. Great experience!”

– Sharon W.

“I have always appreciated the service I get from Stouts. Drew is a dedicated worker, taking his time and doing a super job. Thank you so much for all you do.”

– Jill D.

“Detected a problem before it was time for heat to be used! Also took another step to insure some other wires were free. Thank you Mike for taking good care of us!”

– Mark W.

“very pleased with service, Mike did a great job, was very pleased with his work, corrected our problem with our a/c, again very pleased with our service”

– Harold T.

“Mike was here to do the fall checkups on my two units. He had to replace a part on one of the units,and took care of the maintenance. He was very professional.”

– Pam W.

“As is always the case, my service call was wonderful. Richard came to do routine maintenance on my system before cold weather. I appreciate his work!”

– Barbara A.

“As is always the case, my service call was wonderful. Richard came to do routine maintenance on my system before cold weather. I appreciate his work!”

– Barbara A.

“Chad was punctual, very friendly and very knowledgeable. He spoke to me in length about my unit and what he had done to check out any future problems. I feel confident that he covered everything.”

– Phyllis S.

“Stout Heating and Air have kept us comfortable in our house with heating or a/c since 1996. We appreciate the quality of work and the professionalism of all the technicians who have come to our house. We can always count on them. Thank you ever so much!”

– Kathy P.

“Stout has serviced my furnace and air conditioner for years. I’ve never had any trouble with either unit. Drew has come for the last few years. He is always punctual and answers all my questions. I highly recommend them.”

– Margaret A.

“Highly pleased with installation. Even with most of the day having rain both technicians were able to install the new system. Both very professional and proficient with their work.”

– Bill M.

“The tech arrived on time and was efficient at completing my regular maintenance service. I was on a tight schedule that day so appreciated his thoroughness in getting the job done.”

– Jim C.

“Always prompt, courteous and reliable
Have never had a bad experience with Stout Heating/Cooling in the 25 years we have used their services”

– Leon N.

“The service was performed quickly and expertly. Chad did a great job and I’m well satisfied with his knowledge and professionalism. I plan on staying with Stout for many years.”

– James R.

“Chad called ahead of time so I could leave work to meet him for Fall Maintenance – he was so professional & super nice. He took the time to really look over my unit & components. What a relief it is to be able to depend on STOUT's excellent staff & great service department. THANK YOU!”

– Adele G.

“In the 14 years I have lived in this house, Stout technicians have given excellent, prompt, and knowledgeable service every time.
Drew Covington is my "new" technician, and I can't say enough good things about his knowledge, skills, professionalism, and friendly service.
I highly recommend Stout H & A to everyone who asks.”

– Anne P.

“Joe was through and professional and a pleasure to work with. Did a fine job and We'd recommend Stout Services to anyone. Thanks for a job well done.”

– David T.

“Stout’s has serviced our HVAC since we moved here in 2017. We have the yearly maintenance contract. One of our AC units has been replaced and one other service call for thermostat replacement. Great service, prompt service and with professional, knowledgeable, and friendly technicians. Definitely recommend!”

– Regina S.

“Joe Knox was very professional, knowledgeable, and personable. Worked very hard to do a maintenance check on our furnace to ensure all is well when furnace turned on.”

– Brenda C.

“Joe Knox was very professional, knowledgeable, and personable. Worked very hard to do a maintenance check on our furnace to ensure all is well when furnace turned on.”

– Brenda C.

“Jeremy was the technician that came to our home to help restore our air conditioning. He was very professional and had a great attitude! He got our air conditioning back on and had open communication with my husband the whole time on what he was doing to get the job done! I highly recommend this company and Jeremy was the technician to use. Thank you for coming in a timely manner especially on a holiday!”

– Kristen B.

“It was Labor Day weekend. My husband noticed water stains on the hallway ceiling.
I called for service. Jeremy came even though it was a holiday weekend. He explained the issue and how to fix it.
Water was leaking from a clogged overflow in the attic.
I can’t recommend him highly enough! He’s very knowledgeable and he fixed the problem and had recommendations on how to prevent the same problem in the future.”

– Marjorie B.

“Alex was wonderful. I have a real problem and he showed n explained the entire situation to me. He shared the cost n answered every question I had. He has always been so kind, courteous and considerate to me. I feel completely at ease with him n his knowledge of my situation. Thank you for sending him to me.”

– Phyllis B.

“Always on time. Technicians are knowledgeable and courteous.

This was biaanual maintenance on a HVAC that was installed by Stout in 2019. No issues since installation.”

– Steve T.

“Drew was very efficient and honest with me about what was wrong with my unit. He explained that this part was not one he carried on his truck, but it might be available close by in which case he might be able to get it Monday. But if it wasn’t available here, it would have to be ordered and would take longer. Fortunately it was available here in town so he personally picked it up & fixed my unit! It’s working great now! He’s a good tech and a nice guy too!”

– Terri D.

“Chris came to our home and let us know that our Air Conditioner needed to be replaced. He gave us a great price approved by Mark Stout who owns this company. It was a great price and they installed our new air conditioner yesterday. The team who came out were 4 of the finest young men we have ever met. Brian was the first young man who entered our home and let us know what they are going to do. He and Carson and Scott and Will were extremely professional thoughtful knowledgeable and kind. They did a fabulous job. We are extremely satisfied with Stout Heating and Air Conditioning Company and highly recommend them to all our friends and neighbors. They are the Best!”

– David S.

“Our continued maintenance program check. We have been costumers with Stouts for a very long time and have never been disappointed in their service. The folks they send out are always prompt and professional and keep our HVAC in tiptop condition. Thanks Chad and Stouts for your great service!”

– Dennis R.

“What a wonderful young man! He took time with me with a little visit as well as doing his job! I really appreciated him! And.. he expressed how much he loves his job which is refreshing these day!”

– Peggy R.

“I received outstanding service with Stout Heating and Air from the office staff to the technicians. They were efficient, friendly and respective of my property. I will call them in the future and refer them to others. Thank you Drew and Chad!”

– Donna S.

“Chad was very professional and he knew what he was talking about. Makes us feel better now that it’s checked out and we know nothing is wrong. As usual Duke Energy raising the power bill.”

– Kathy T.

“Thank you for your prompt response and for fixing our air conditioning system. As always,
we appreciate your professionalism and attention to detail during the installation process. Your wonderful service exceeded our expectations. Mark, you have an amazing team! Ann M.”

– ANN M.

“Joe was able to come on a Saturday in a reasonable amount of time, rapidly fix the problem and get my system running again. Upfront and clear about pricing. Excellent work.”

– Jennifer O.

“Chad is always great! Quick and efficient at servicing the unit and is not trying to over sell services and products not needed. Moved from Charlotte and Stout is the only one’s I’ll trust to service my unit.”

– Casey T.

“My air conditioner went out on a weekend, and I was to be worked in if possible on Monday but definitely Tuesday. Not only did a technician get to me on Monday, he was all finished in less than an hour. I am impressed!!”

– Angela H.

“The drain from inside unit was plugged. Jeremy hooked his shop vac up to it and also poured a gallon of water down the drain.

I can’t say enough good about Jeremy. He has met all my expectations and will be greatly missed. I hope my next technician meets up to my expectations like Jeremy did.”

– John S.

“Came home to a sauna. Chad responded quickly after I called the office. Called me then came here. Fixed the problem in a very straightforward manner. (Bug between contacts.)Apologized for the after hours surcharge but that’s not him. Very satisfied. Call for appointment during regular hours if possible.”

– Mike B.

“Joe was very knowledgeable and quickly found the problem. He made the repairs and gave me a very reasonable bill. Thanks for all your help, Joe!”

– Estus W.

“Jacob Chance and his team were amazing. They were professional and kept us updated on the progress of the installation of our two new systems. They treated our home as if it were theirs. Everything was handled with great care. We would highly recommend Stout to anyone.”

– Adrienne B.

“Joe was very professional and super honest with us. He took his time repairing our unit and now it works great! Thanks Joe and Stout Heating and Air!”

– Amy C.

“Stout is the best! We had a houseful of people and upstairs was not cooling. Drew came out Late at night to fix the problem. You can’t find another heating and cooling company than Stout!”

– Mary B.

“My technician Jeremy was very knowledgeable and helpful explaining the problem. Had to order the replacement parts, when they came in Jeremy came back and got me fixed up and cooling again. Thanks Jeremy and staff at Stout.”

– Dave A.

“I contacted them late on Tuesday evening before a long holiday weekend concerned about the air not being as cooling as it should be, we didn't want to go thru the long weekend w/o AC, they were booked the next day, so they came out within 30 minutes of my call that evening. Great service, Mike our technician was awesome as always.”

– Debbie B.

“WISH I COULD GIVE 10 STARS!!! Stout Heating & Air Conditioning have provided service & repairs on our HVAC for years. This past month, our 20+ year old unit died. Brett was great explaining our options for replacement, as it's not something you do every day! The communication regarding when to expect the technician(s) and their picture is exceptional. The technicians, Brian, James & Alex, were professional, respectful and hard-working. Alex…thanks for your patience in answering all our questions!!!
Many thanks to the entire staff of STOUT HEATING & AIR CONDTIONING, INC.”

– Pam S.

“Fantastic customer service by Kara and outstanding repair work performed by Richard. Extremely courteous and professional. Time from initial call to completion of the work was less than 12 hours during a time of extremely high temperatures and heavy workload. I will use Stout for any future HVAC issues that may arise.”

– William E.

“Jeremy did a great job. He was thorough and explained what he was doing and the benefits. He left with everything looking good and running great. I am very happy with the service!”

– Dean H.

“I've had Richard out to our house a few times now. Twice for our larger HVAC pack and once for our smaller heat pump. Every single he comes, I enjoy his work as he takes his job very seriously and makes the experience completely enjoyable. His work is thorough, courteous, and best of all…honest. Having ANY HVAC work done, can strike fear in every person's wallet, but I've found that with Stout, you get quality work at a reasonable price. A true bargain, in my opinion. Between Stout and Richard…you have a customer for life and I will continue to recommend Stout to my friends and family.”

– Brad G.

“All I have to say is the customer service that I get from this company is Excellent. You have a problem. Somebody is there to talk to and to set up an appointment immediately. The tech that came out was efficient, courteous, and explained everything to fix the problem. I will never use another company, but this company for all my heating and air conditioning needs from now on. I give this company a five star rating. I’m a real estate agent so I know the difference, please read the reviews before you go with another company because this is the best you’re gonna get I think you for your service”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“We signed up for the annual A/C maintenance plan last week and today Alex was out to check our A/C. He was polite and professional. Easy to talk to – answered our questions and explained things. He did the check and cleaning – no issues found. He was in and out in less than an hour. Thank you, Alex!”

– David M.

“System was not cooling. AC repair man Danny McCullen checked system for errors, then checked to insure it had enough coolant, last he removed outer cover to cooling coil and washed debris out. That put the system back into cooling mode. Now I know to turn up thermostat when lawn maintenance people mow so cooling coil will not suck in grass debris. Very knowledgeable and courteous employee.”

– Jim C.

“Tech did a fantastic job! He was honest, up front, and very thorough. He took the time to explain everything to me in detail to where I fully understood what was wrong, why, and what my options were to fix it. I thought I was walking into a worst case scenario but walked out with a best case scenario given the age of my system. Being a single mom I feel like some companies can try to take advantage of lack of understanding to rack up a bill, but that was not the case here. I also paid the emergency service fee and the tech arrived in 30 minutes! Thank you!”

– Courtney S.

“I had a new unit replaced in April.The first power bill I got after the installation was $200 higher than the month before.Alex came out and checked the unit.He figured out what was wrong,and fixed the problem.Thank you,Alex!”

– Pam W.

“I read all the time about businesses having trouble finding dependable workers. You need to train businesses on hiring and training employees. Every person who has come to my house has been knowledgeable, professional, kind, and extremely interested in fixing my problem. The three on Friday, Chance, Sam, and Jacob were no different. They were kind, efficient, and very neat. Thank you for serving Rowan County!”

– Kimberly L.

“Had to have AC and gas furnace replaced. As always, The servicemen did a fantastic job and were pleasant, respectful and helpful. Will always use Stout's for any issues with our units.”

– DEWEY K.

“Chance and Sam did an amazing job installing my new unit. My new unit has been working great with no issues so far. Installation was quick and no issues. I do recommend Stout to anyone needed a brand new unit with great service!
Thank you!”

– Brian H.

“Chad was awesome today! He was very professional and polite. He answered all my questions and I was very happy with my maintenance call. I love Stout Heating and Air!”

– Tammy A.

“Stout Heating and AC has always done an excellent job reminding us and scheduling routine maintenance on our heat pump. Mike Lippard did the maintenance this year and did an extremely thorough check and cleaning of the system. I was impressed with his professionalism and knowledge. Thank you
Mike A”

– Mike A.

“Mike is great, he explains what he will be doing and answers questions I might have in words that I can understand.Happy that Mike is my technician.”

– Judy F.

“Brett is very professional, knowledgeable and makes sure you understand your options. You are never made to feel pressured to get options you aren’t comfortable with.”

– Kathy T.

“Mike did a great job as always! Explains things so you understand what's going on. My unit is getting old but he has been able to keep it running. He has explained that
at some point with the freon issue we probably will need to replace our unit. Very pleased!! Thanks again- Sam.”

– Sam M.

“There was a slight hiccup with my new Tran HVAC. Jeremy came out and solved the problem in a matter of minutes. He is very knowledgeable and in addition to always fixing the problem…I learn a great deal about my unit!! This was not his first trip to my home as he has done routine maintenance over the last few years. I like and trust Stout! I really think they are unique in the quality service they give and products they sell!!”

– Paula A.

“Rich came at the scheduled time and completed maintenance within an hour, including the cleaning of the outside unit. Identified and communicated a couple of Areas of minor concern, but said all in all we are in very good shape. Punctual, efficient, and good communication… Made this a great visit. Thanks to the Stout family.”

– Bob D.

“Joe Knox was on time, Professional, Knowledgeable and easy to talk to.
He explained the Maintenance that was going to be preformed. He is a very positive asset to Stout HVAC.”

– Gary J.

“Chad came out this morning for the Spring/Summer check-up on our two heat pumps and like all of the techs we've met so far from Stout, the service was excellent. He was knowledgable, courteous and respectful of the property. Five stars for these guys!”

– Ken L.

“Called to let me know when he was coming and was on time. Was nice, courteous and if I had any questions or concerns. Would have changed my filters if I had some. Told me what he had checked and everything was ok.”

– Judy Q.

“Our air conditioner quit working yesterday evening. Alex called to let me know when he would arrive. He replaced a bad part hoping it would get us through the night. He explained unit would need to be replaced. Alex scheduled Brett to come out this morning to quote us a price. Alex was very professional, knowledgeable & friendly.”

– Kathy T.

“Jeremy cares about his customer and goes out of his way to complete task as quick as possible so his customer can be comfortable. Very professional and knowledgeable”

– James I.

“Alex called and said he was approx 30 minutes from our appointment time. He came to the house and very promptly and professionally looked at our 2 year old system. He checked all of the items within the AHU and then looked at the outdoor compressor……he looked at the entire unit and then proceeded to washed the coils and exterior. Stout has always been very helpful in all aspects of our HVAC system.”

– Dave H.

“Jeremy was very pleasant, as are all of the technicians. He provided me with helpful information and advice that will lead to a longer service life of my unit as well as advice that would help me with air quality.

Thank you for kindness with my HVAC needs.”

– Adrain S.

“Our technician, Chad, was very thorough with his process and informed us about all he was doing. We appreciate the fine service that we always receive from Chad and everyone we deal with at Stout Heating & Air.”

– Ken A.

“Very nice fellow. Told us exactly what he was going to do and reported to us when finished. Have never had a bad call from Stout for any reason.”

– Sarah H.

“Mike is always professional, compentent, and knowledgable in performing the maintenance services at my homes. He is truly an asset to your Company. Always a pleasure dealing with Mike and all the professionals at Stout Heating & Air.”

– Carolyn B.

“Both Chad and Joe came between given time period. They got right to work replacing some insulation. Chad was polite and thanked me for using Stout.”

– Jennifer D.

“We really appreciate how the employees took out the time to explain everything, and made us aware of the things we could do to prolong the life of our Havac system.”

– Roshonda L.

“I’m always very happy with my service from Stout. Today was no different. Even though I got bad news,it was explained to me professionally.Thank you.”

– Pam W.

“I’m always very happy with my service from Stout. Today was no different. Even though I got bad news,it was explained to me professionally.Thank you.”

– Pam W.

“I don’t remember the names of the two technicians who installed our new unit but they did a great job. They were on time and very professional. They relit all our gas appliance pilot lights and showed us how to use the new thermostat. After finishing, everything was cleaned up and taken away. Brett was our estimator and was very helpful.”

– Eric N.

“Drew is always the professional serviceman with a kind and friendly attitude. You understand completely about your unit as he explains to you in concise and understandable terms. We are so fortunate to have Stout Heating & A/C as our provider. We have used them since 1996 and have always been pleased.
Kathy P.”

– Kathy P.

“I've been a customer for many years and have referred neighbors. I've always had courteous and swift service. Mike L. is a lifesaver and is the absolute best. Alex and Jeremy are great and Anna is always so nice and helpful. I would not use anyone but Stout!”

– Kristin C.

“As always… Stout came through with quality expertise, prompt customer service, and thorough investigation and resolution of the problem! Our heat is now restored, all systems thoroughly checked out, and operating systems explained! That’s why’ve r have been a customer since the 1980s. Your quality of service reputation speaks volumes! We are grateful!”

– Jane W.

“Chad was personable, helpful, and professional. He arrived when he was scheduled, installed a new thermostat., and provided routine maintenance.”

– Thomas C.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂

Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”

– Adele G.

“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”

– James R.

“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”

– James R.

“Jeremy serviced my A/C today and he was awesome. He treated my home like it was his own. He explained everything he was doing and even took pictures so I could see everything he was seeing. He made suggestions of things that could improve the air quality in my home, but with zero pressure to purchase. I very much appreciate Stout Heating and Cooling and their staff!”

– Nita C.

“Alex is always efficient and professional when completing the maintenance on my heat pump. He reviews any issues he’s found when he completes his work.”

– Jim C.

“The technician, Drew, was prompt, courteous, knowledgeable, efficient, and pleasant in taking time to answer the questions I had.
He is an excellent representative of your company.”

– Anne P.

“As always, Mike was efficient, professional, and pleasant as he provided maintenance to our heating/air conditioning systems. We are always thankful for his service and to Stout Heating and Air Conditioning in general. We know that we can count on them at anytime we have a need.”

– Mary S.

“Technician did great checking everything over answered all my questions that I had. great service job checking everything. overall great service”

– Mike M.