Archives: Reviews
“A technician came out the same day I called about the problem which I was thankful for! He quickly identified the issue along with the solution. I was able to get an appmt the very next day for an estimate for a new unit. The people at Stout are awesome, responsive and trustworthy.”
“Once again you guys are great! Friendly staff and Jeremy did an amazing job replacing our compressor. Quick and very knowledgeable. I highly recommend you guys!”
“Excellent Service, Chance was very professional and courteous. The team worked diligently to complete installation of both A/C and furnace
the same day. Chance was also very patient to help us set up my phone with the thermostat.”
“William did a great job servicing our AC unit today. He took his time on the unit and made sure that I didn’t have any questions or concerns when he was finished.”
“My 17 year old Trane HVAC was in need of retirement…for over five plus years, Stout has provided exemplary service to my "antique" AC. I knew the day was coming to move on to a newer more efficient model. I am very fortunate to have chosen Stout to replace the unit. There are no words to express my thankfulness for a more professional and knowledgeable team of techs, sales and office staff. Thank you Stout for your customer dedication and honesty. Blessings to all of you!”
“Could not ask for a better company to work with I am leasing a house here in Mooresville and they come out on Sunday.
Jeremy is awesome!
This man’s knowledge was amazing. He repaired my system within one hour of being there, and other companies had been there previously that could not figure out the concern.
My hats off to this company!
Great service!
Very knowledgeable personnel!
They came out on a Sunday!
Thank you”
“Mike came as a backup for Jeremy. Jeremy had come for the same problem earlier this morning. At about 6 PM I headed upstairs to shower and found the a/c fan running but the temperature was 81 degrees. I called Jeremy. He called Mike. Mike came, accessed the problem, went to the attic which was over 90 degrees, and began working the problem. For over an hour Mike worked the problem in wet clothes from the heat. We hope that the problem is finally resolved. I gave Mike the check for Jeremy’s service and told him I didn’t expect another bill for the same problem in the same day. Both technicians were good representatives of Stout HVAC.”
“Jeremy came soon after my distress call. He jumped onto solving the problem and started correcting it right away. I was pleased with the response.”
“Chris answered all my questions and made the process a breeze. Corey was prompt and professional and completed the replacement on time.”
“Our service technician, Jeremy, was outstanding! He was very professional and helpful. I highly recommend Stout to everyone.”
“Tech was very polite, professional, and efficient.”
“Jeremy was great to deal with. Checked out my unit and explained what he found and what he needed to do to maximize the heat pumps performance. He took the time to document the test results so that the next technician would know exactly what to look for.”
“William did a very good job today. He took his time and I believe was very thorough. Stout always hires good servicemen. I never had a problem or complaint with Stout.”
“The guys from Stout were very professional and courteous. They did an excellent job. We are very happy with the work they did.”
“Chamberlain showed me a pic of the furnace hose unattached to the furnace. I called and asked that it be repaired today and within 30 minutes Alex came, checked the problem, reinstalled the hose and was on the way. Excellent service. Thankls.”
“William did a thorough review and service of our two HVAC units including washing the compressor coils and flushing out our drain lines. And he replaced our air filters as well which was greatly appreciated but not expected. Thanks William”
“I put the wrong techs name in my first review.”
“I believe I t was Jared. As with all your techs, he was fast, thorough, answered my questions spoke with my landlord and appears to have resolved the problem.”
“Jeremy with Stout got our AC up and running again! We moved into a house that has had a lot of issues with our heat pump and air handler. Everyone at Stout has been great to deal with. They were professional and made sure to figure out and then correctly fix all the issues that have come up. If you are looking for an great company then you don't need to look any further.”
“Will was very friendly, knowledgeable, and efficient. It was a thorough and timely service call. Also checked out the two dehumidifiers.”
“Our experience with Stout Heating & Air has always been excellent. Jeremy Mauldin was our technician today. He arrived on time, was courteous and professional. We are very satisfied with the service he provided. Thank you!”
“Have used Stout for installation and service for 14 years all technicians have been superior in workmanship and service”
“I always look forward to seeing Richard because he checks both the gas furnace & air conditioner thoroughly.”
“I am very satisfied with the work from start to finish! They were all very professional, friendly and customer focused. They did an excellent job of keeping me updated on the progress of the work being performed. They also asked on multiple times if I desired to have a portable air unit overnight because the work would not be complete3d by the end of the day. This was indeed appreciated because it indicated that they were concerned about our comfort! I have another unit purchased earlier from Stout and the service for it has also been great. This is why I decided to have Stout do the work on this unit. Thanks very much!”
“Richard arrived on time, went right to work and was very professional. Would recommend him again.”
“Richard arrived on time, went right to work, and was very professional. Would recommend him anytime.”
“Mike is very friendly and professional. Arrived on time and got right to work. Explained everything he did and the overall condition of my unit”
“As always, no complaints about the service I received from Stouts. Technician was very professional and willing to answer any questions I may have had. Thanks so much”
“Needed our second floor unit replaced. Sales Rep Brett Graham was extremely polite and listened to our needs/concerns and offered perfect advise. Team installers, Jacob Braido, Chance Readling and Dalton Vandevere were prompt to arrive and ready to work. The Team worked seriously hard and efficiently. We've done business with Stout over the years and continue to be pleased.”
“Drew arrived at our house. I was greeted with a smile and reason for his visit . . . repair my air conditioner. He grabbed his bag of tools and headed to problem. Soon Drew was telling us what the problem was …bad air compressor. We gave him the OK, he did his job and was soon on his way. Thank you so much Drew…excellent job!”
“Will called prior to his arrival and arrived when he said he would. He was very professional and polite. He did a great job for our spring checkup.”
“Chad is always consummate professional
Courteous and knowledgeable
Clara Bost”
“The service technician was polite and knowledgeable. He explained everything and answered all my questions. It’s nice doing business with Stout.”
“Tech did needed maintenance and explained his work clearly. I would definitely recommend Stout and their maintenance program.”
“As always, I received excellent service on my HVAC system. Thank you, Richard, for being professional & courteous! I hope all of you have a blessed Easter Weekend! ✝️”
“As always with Stout's the service was exceptional, technician was knowledgeable and work area left clean. This is why I choose Stout's heating and air for all my HVAC needs”
“Bobby and Sam were great. I had a new HVAC installed and they did an excellent job😀”
“Jeremy did excellent job as always. He’s the best.”
“First time I’ve ever had Chad. He was efficient and very nice. But then ALL of their representatives have always been extremely nice and professional.”
“Jeremy and his trainee did a great job checking my two units. He is very knowledgeable,and they were very efficient.”
“Always professional kind and reviews all the maintenance done for service. We are so happy we use Stout Heating and Air for our heating and air unit.”
“Alex was a great technician. He was professional and courteous. Alex performed the necessary maintenance on our system and alerted us to something that needed to be replaced. He completed the repair in a timely manner. Thank you.”
“We had Jeremy out to diagnose an HVAC issue on 4/4. He put a new capacitor on. This helped the air blow cold for a brief time. Our basement then started to flood the following day (4/5) due to a clogged drain line which was exacerbated by insulation inside the AC coil area that had gotten sucked onto the backside of the coils. Everything was frozen up & leaking. Jeremy took apart the system to allow it to dry and told us to call the main office on Monday for a "one time maintenance" on the system. He said he'd come back out once everything had dried out to put it back together, glue down the insulation, and get everything up and running again. He left, we felt good about the interaction and were sure he'd come back the following week to help. He left the system wide open and non-functional which was fine because he said he'd come back to resolve it. We followed his instruction and called Stout's main office and asked for him to come back and finish the job. They insisted that they couldn't come for weeks and that Jeremy's story was different than ours. Incredibly strange! We'll need to find a new HVAC company to step in and finish up the mess that's in our basement. All of this is after spending thousands with the company on a brand new Trane furnace system just months earlier. All while our home is on the market and showings are happening. What in the world?!”
“As always honest. I appreciate their commitment to customers and the truth. Highly recommend Stout to all my friends and family. Thank you Jeremy for your promptness and expertise.”
“The replacement of our AC unit was a challenge for the team due to the location within the attic space. However, the work ethic and professionalism of Chance and Jacob were 2nd to none. The new unit is operating perfectly. Thank you, Chris, for working with us and taking the time to explain all that goes with replacing an 18-year-old AC unit. We look forward to our continued relationship with Stout.”
“Stout Heating and Air Conditioning always does excellent work.”
“Richard was polite, knowledgeable, friendly, and explained in layman's speak when he found and fixed a problem. A great service technician!!!”
“Arrived on time polite answer my questions”
“On time, polite, efficient, professional”
“We have always used Stout for our heating and cooling needs. They are dependable and courteous and always here when we need them. Our technician Drew Covington is knowledgeable and always has our best interest in mind.”
“Chad called before coming. Wore protective gear on shoes, pleasant and very courteous. Very pleased with his work and performance.”
“Mike was very professional and helpful. He gave me advice on what to look for if there's issue with my HVAC.”
“Mike is the service associate who always does our maintenance on our units. He is a very reliable service man and always explains what he is doing. Also will keep us updated on any new information we might need about our unit. We love having Mike make his visits.”
“Another great experience with the PM's at my home and my daughter's home as well. Jeremy Mauldin did a great job checking out the systems, and then doing a thorough job of cleaning and washing down the units. He also noted some items that I needed to keep an eye on my daughter's unit, as it is an older system. Thanks for jobs, well done.”
“Very pleased with Jeremy and his training partner today.
So, my 27 yo system's blower motor pooped out. While Jeremy was here, I asked also to replace what needs doing, clean the blower wheel, inspect everything as the last time, and so he did. While he was here, I also asked for a complete a/c inspection and he had to update a couple of parts there, so I am a happy person not having to worry about those items at a later time.
Both visits, Jeremy was on time. Work was done within the time limit he set, and he arrived on time. After the work was done, he checked to make sure everything was reading correctly, cleaned up his work area and we took care of "business."
Hopefully, I do not want to see any more visits for at least 5 years! The next one, I plan not to be in this house, but who knows? If I have to buy a replacement system, I'll have Stout be the first to price one for me and possibly earn my business again.
Thanks again, Jeremy and Partner..
You work, attitude, efforts and ethic is noted, and appreciated!”
“Jeremy was prompt, efficient, and helpful with questions I had. I appreciate his knowledge and professionalism. I feel confident that my unit was serviced and that I can possibly increase its life!”
“As always, Chad Overcash was very professional, friendly, and knowledgeable about his work. It’s always a pleasure to have him service our units. He is a definite asset to your business”
“Very professional visit. No difficulties and no disruptions.”
“Alex was very professional, courteous and friendly. He performed the necessary maintenance on our unit and answered all our questions. A fine young man and excellent employee.”
“Jeremy Mauldin serviced my air conditioners yesterday, Feb 24, 2025. He is an excellent technician and did a super job. He’s got to be a valuable employee! Thank you, Jeremy.”
“Always well satisfied with service. All your guys are so courteous and helpful.”
“I always ask for Drew for all my maintenance calls. He is always on time, calls ahead of time and is so kind and pleasant. He always takes his time and does a thorough job. I have been doing business with Stout for close to 40 years. They installed a heat pump system at my last home and after moving here, they installed new system when I needed it. I will always go back to Stout for any of my HVAC needs.”
“Alex was very knowledgeable, professional, and well mannered.”
“Awesome service and friendly staff. Very respectful, listens closely to the problem.”
“Alex always does a wonderful job. Very informative what was done r what needs to be done. Very respectful. Always feel secure when he comes.”
“The technicians from Stout are very nice and very very knowledgeable . I will go to Stout with all my heat and air needs .”
“Chad was extremely professional and willing to answer any questions I might have. He’s a very polite and kind young man. I truly appreciate a person that respects my property and does his job very well Thanks again to Chad”
“Chad was very professional pleasant to talk to and knowledgeable about the system.”
“Richard has always gone the extra mile doing a complete and efficient service. Thank you”
“Mike was on time, courteous and, communicated well with me. He is very knowledgeable about heat pumps, etc. Told me just where we are at in the life span of out unit.
Looks like it would be wise to replace our 18 yr. old unit, since it leaks refrigerant. He answered my questions about the type of refrigerant, and other considerations when choosing a new heat pump.
We have had Stout for years, and plan to have them install our new unit, and continue to do our semiannual maintenance & check ups.
R.S. Salisbury, NC”
“Alex Myers was very professional & met our needs! Thank you!”
“Chad was on time, answered my questions/solved my problems. Very professional. Nice guy.”
“Jeremy cleaned and serviced boiler wheel on the air handler. H is very knowledgeable and professional. Always providing service with a smile.”
“My daughter and son-in-law , Robin and Gary Junker highly recommended this company after my relocation to Salisbury.
My experience so far is this is a “customer care” company willing to go the extra mile to ensure customer satisfaction. Their technicians are knowledgeable and thorough based on my observations. I do , as my daughter did, highly recommend Stout Htg & Air Service.
Thank you Stout for providing a level of trust for my home A/C and Heating needs.”
“Very courtesy and prompt service by a very knowledgeable and professional technician.”
“Mike Lippard is always wonderful. He explains what he is doing and always answers any questions that I have. Thank you Mike”
“Drew arrived, he patiently listened as I told him what the unit was doing. It was making a whooshing sound as the unit ignited. He ran a few tests, then removed the safety cover to clean the gas orifices. Apparently the passages were not completely open and allowed too much gas to build up before ignition. Whooshing sound. After testing in started fine. Cycled through fine. Turned up the thermostat inside the house. Cycled out fine. He assured us that there were safety stops that would shut the unit down before anything bad would happen. At this point all is good. Drew is a very nice representative for Stout. He did a good job.”
“Installation of new system at our home was fine. I have no negative comments to make about the installers. My issue is that the sales rep who sold our unit has been very unresponsive to our calls. After we agreed to replace our HVAC, we agreed to have the system replaced around 12/01/2024. After not having any contact with Stout the week prior to 12/01/2024, I called and spoke to Rep who indicated it would be a couple weeks before install. Next call received was from Rep who indicated that they where unable to get the 17i system and they were going to install the 18 system at the same price quoted and they would be in touch when the install was scheduled. Install was finally scheduled on 12/30/2024 and I made call to Stout about final price on unit before install since it was going to be the 18 rather than the 17i. Rep advised he would get a copy of contract to me. When installers arrived, I again asked the installers about the contact. They indicated they had spoken to the sales rep and he would bring a copy by that day. Near the end of second day of install the sales rep delivered a copy of the sales contract and it was then I was notified that it was it wasn’t the 18 system they installed but rather it was the 17i system. I was disappointed that I wasn’t notified of the specific system to be installed. The system is working fine and the installers did a good job. I rcvd a call from Stout about scheduling a date for the inspector to come and inspect unit installed. We agreed on Thursday, Jan 16th. I inquired about the process to get the Duke Power rebate and she told me she would have the sales rep call me to discuss. As of today, Jan 17, I have not received a call back from the sales rep and after waiting all day on the 16th for the inspector to arrive, we have heard nothing. Very, very disappointed in Stouts customer service service especially after spending nearly $20,000.”
Larry, I apologize for the installation being pushed out father then we planned and for us not keeping you up to date on everything. All of the equipment manufacturers are going thought a transition which has made getting high efficient a lot slower than normal. We were checking on you system daily and then was told that we may not be able to get the system you ordered so they were going to have to substitute to a different unit so we were going that way and then your unit showed up and was going to be a wait for the other. We were able to put in exactly the unit you ordered for you. As far as the inspector did not show up. I fill your frustration, we schedule that thought the Rowan County Inspection Department and set it up for the date the customer ask for and if they can not make it to all of there scheduled appointments that day they push it to the next and do not let us or the customer know. Again, I apologize and hopefully we can provide you with 5-star service.
“I recommend Stout Heating and Air Conditioning because they are prompt, professional and honest.”
“Richard Sunding was my technician & he did an excellent job. I have been a customer of Stout customer for the past 20 years. My service is wonderful. They are timely with their service appointments. They’re professional & courteous. I highly recommend Stout for our community!”
“Brett was courteous and professional. He thoroughly studied the hvac unit setup, including us in the inspection steps. Once completed, we sat together and examined the options. Bret reviewed the contract details and answered all pertinent questions we had. You are lucky to have such a responsive and personable employee.”
“Jeremy is excellent explained everything to a “T” , informed us of need for additional crawl space ace ventilation. Great advocate.
Tony &Mary B”
“These guys were thorough and very professional.”
“We love Drew!! He fixes everything!!”
“Jeremy replaced my heat exchange, it will be so nice to sleep tonight with my gas heat rather than space heaters. Thank you for everything you did to make sure my heat was working properly.”
“Chance and Jacob showed up this morning with the coldest temperatures (21 degrees) to replace our gas furnace. These guys worked hard all day and were very professional and courteous. They answered all of my questions and were so polite. Thank you for getting our heat up and running for Christmas.”
“Drew was on time, very professional, thorough in his work and he made certain that we understood his assessment of our home system and he asked us if we had any questions or concerns we did not understand . He is a fine employee!”
“Jeremy went above and beyond to get my new motor in so I would have heat, thank you so much.”
“Great job and gave us good information on making our filters more efficient.”
“As always, year after year, service is perfect. I have an old unit and a newer gas unit. I swear Stout is responsible for keeping the older unit working as well as the newer one.”
“He was very friendly and professional. Got the job done!”
“Very prompt and reliable company. And our technician Joe Knox was very professional, and honest . We highly recommend Stout heating and air. Thank you”
“I'm a retired GC helping Bill Graham with RESTORATION after fire. Our hvac contractor sold out. Jeff Smily from Denver recommended you guys. Also Bill was friends with Mark
I had 2 mtgs with jared & Ryan. We made a plan & they did what they said , which is unusual these days…. They were knew what they were doing, straight up, no bull, just facts.
2nd mtg went well making repairs promised. We have a long way to go, so far, I'm very pleased. really great to meet quality people.
They say you can't get good people these days. Thats crap, There are great contractors out there, you must find them, pay them fair, give them the tools to do their job. Be honest & fair.
I look forward to our future
Thanks
Rotten Ronni”
“I'm a retired GC helping Bill Graham with RESTORATION after fire. Our hvac contractor sold out. Jeff Smily from Denver recommended you guys. Also Bill was friends with Mark
I had 2 mtgs with jared & Ryan. We made a plan & they did what they said , which is unusual these days…. They were knew what they were doing, straight up, no bull, just facts.
2nd mtg went well making repairs promised. We have a long way to go, so far, I'm very pleased. really great to meet quality people.
They say you can't get good people these days. Thats crap, There are great contractors out there, you must find them, pay them fair, give them the tools to do their job. Be honest & fair.
I look forward to our future
Thanks
Rotten Ronni”
“A heat issue. Chad was there within a few hours, fixed the problem and explained what had happened. Courtesy and professional. Always good service from Stout. I’ve been a customer for many many years.Zandra”
“Jeremy and William went above and beyond to try and get my motor working but it was beyond repair, look forward to seeing them again when my motor comes in next week.”
“Jeremy and William are a great team! They arrived on-time,diagnosed the problem and made the necessary repair within an hour after their arrival, with minimal interruption to my day. Fortunately the repair was not a major expense, and even the payment process was smooth and efficient. I’m in my 4th decade as a Stout customer and wouldn’t call anyone else! Thanks all!”
“Richard was very kind and knew right off what was wrong with our gas furnace. Very helpful and knowledgeable of his job. Couldn’t ask for a better person for the job and letting us know that the furnace will need replacing in the near future. Thank you for coming out and doing the work that needed to be done and letting us know the condition of the furnace.”
“Stout came out for a maintenance visit fir my gas heater. Stout also maintains my air-conditioner. Jo e Knox was the technician today. Joe was on-time, very thorough and very polite. I had a lot of questions about a new system and how long my system would last Joe was informative, and patiently answered all my questions. I always feel safe with Stout. I trust them completely. When I eventually have to replace my heating and cooling Stout is the company that I will use. You are in good hands with this company.”
“Drew was very prompt. Friendly. Got furnace going quickly. Just hope it keeps going!”
“Richard did a terrific job checking our two systems and ensured they were working at tip top shape for the winter season. Thanks Richard”
“Jeremy was very professional and knowledgeable. He explained so much, in easy terms! My only regret is we didn't know about Stout before Webb. Highly recommend STOUT! Get Jeremy as a tech if you can!!”
“Jeremy was very professional and knowledgeable. He explained so much, in easy terms! My only regret is we didn't know about Stout before Webb. Highly recommend STOUT! Get Jeremy as a tech if you can!!”
“Jeremy and his associate were able to work us into their Friday schedule and we are truly grateful. We had a failed switch on the airhandler plus a faulty thermostat. Within 2 hours they were able diagnose, repair and have us up and running. Thanks for your courteous and professional service.”
“What a great job these two did. They were punctual, knowledgeable of the task, and friendly to communicate with. Really enjoyed them being here and so happy with the completed job!!”
“Chad did a great job on the maintenance of my heating unit he was very polite and courteous.”
“Drew Covington was punctual, professional, and courteous. Excellent service was provided.”
“From the service man Richard, to the consultant Chris, and to Brian and Jacob who installed the equipment, these four men that I dealt with were so kind and helpful and very professional. I would definitely recommend their service to anyone.”
“Enjoyed talking to Mike when he visited. His 40 years of experience certainly was quite obvious. Thanks for another great job, and the please of meeting him.”
“Enjoyed talking to Mike when he visited. His 40 years of experience certainly was quite obvious. Thanks for another great job, and the please of meeting him.”
“Chad was friendly & professional as always.”
“I was totally unfamiliar with how to set my thermostat. Chad was very patient and explained how it works and showed me how to properly set it. Very polite and personable, too.”
“My experiences with Stout have always been great. The service people are friendly and extremely helpful. Joe talked to me about my concerns and took extra time to make sure everything was clean and neat.”
“Maintenance was quickly and efficiently done by a friendly professional technician. Drew knows our system's ins and outs and efficiently checks out the three heat pumps, as well as, the two dehumidifiers. Some of these are in tight spaces that he navigates well.”
“Jeremy was efficient and shared great information about the filters.”
“Great service and excellent knowledge of my system. Thanks again Richard.”
“Such a nice guy very professional and I trust him maintaining my heating and air unit explains what he serviced recommended him highly. Stout has some of the best techs. Always happy with my service.”
“Chad was friendly, on-time and did a great job with our normal maintenance check.”
“As always, Jeremy was prompt and very professional. He was pleased that I followed a suggestion he made when he serviced my a/c. I’m glad I did and I noticed a difference in my air quality.
Thanks for being such a wonderful company to work with.
Adrain Scott”
“quick n efficient service w/knowledge included.”
“We like Jeremy Mauldin. He does a great job.”
“On Time and Excellent Work!
Thank You
The Faith Lutheran Property Team”
“On time, thorough and professional. Very personable and friendly.”
“He did great job and helped me with an issue concerning thermostat.”
“I would just like to say that Mr Sunding, always do a great job,he always make my day with a smile,he is very kind,an understanding, and has a beautiful sprite, about his self, I hope you all give out incentive awards, because he deserves one.for a job well done,. Thank you,Mr.Richard Sunding for your service.”
“These 3 young men were very professional with the work they performed and their interactions with us. They were all very knowledgeable about our new furnace and AC that were installed and explained all to us. High quality work, would highly recommend!”
“Richard was very courteous and would explain and answer any questions.”
“Mike was friendly and knowledgeable. Hometown service at its finest. Extremely honest and reliable”
“Mike was friendly and knowledgeable. Hometown service at its finest. Extremely honest and reliable”
“Alex was very professional and knowledgeable while performing the fall/winter maintenance on my unit. He explained what the unit needed and why. He gets an A+ for today's service!”
“Richard came to complete our fall/winter check. He called as he was on the way to our home. He spoke with us to let us know what he would be doing once he arrived. Great experience!”
“Chad did an excellent job and was very professional. I appreciate the good service.”
“I have always appreciated the service I get from Stouts. Drew is a dedicated worker, taking his time and doing a super job. Thank you so much for all you do.”
“Richard did a great job! He was very thorough cleaning our unit. Very professional and courteous!”
“Detected a problem before it was time for heat to be used! Also took another step to insure some other wires were free. Thank you Mike for taking good care of us!”
“Thank you for coming out on such a stormy day.
A 1 service.
Very professional.”
“very pleased with service, Mike did a great job, was very pleased with his work, corrected our problem with our a/c, again very pleased with our service”
“As always Mike was very friendly and professional. We always like when he comes.”
“Richard was on time, professional, courteous and knew what he was doing.”
“Always very respectful and knowledgeable about our system. Very professional.”
“Always very respectful and knowledgeable about our system. Very professional.”
“Mike gives great service. He talks about what he’s honing to do and what he finds on his maintenance visit. He’s very efficient .”
“Mike was here to do the fall checkups on my two units. He had to replace a part on one of the units,and took care of the maintenance. He was very professional.”
“As is always the case, my service call was wonderful. Richard came to do routine maintenance on my system before cold weather. I appreciate his work!”
“As is always the case, my service call was wonderful. Richard came to do routine maintenance on my system before cold weather. I appreciate his work!”
“Chad was punctual, very friendly and very knowledgeable. He spoke to me in length about my unit and what he had done to check out any future problems. I feel confident that he covered everything.”
“Stout Heating and Air have kept us comfortable in our house with heating or a/c since 1996. We appreciate the quality of work and the professionalism of all the technicians who have come to our house. We can always count on them. Thank you ever so much!”
“Stout has serviced my furnace and air conditioner for years. I’ve never had any trouble with either unit. Drew has come for the last few years. He is always punctual and answers all my questions. I highly recommend them.”
“Highly pleased with installation. Even with most of the day having rain both technicians were able to install the new system. Both very professional and proficient with their work.”
“The tech arrived on time and was efficient at completing my regular maintenance service. I was on a tight schedule that day so appreciated his thoroughness in getting the job done.”
“Always prompt, courteous and reliable
Have never had a bad experience with Stout Heating/Cooling in the 25 years we have used their services”
“Excellent service. Excellent explanations to me. Very courteous n kind.”
“The service was performed quickly and expertly. Chad did a great job and I’m well satisfied with his knowledge and professionalism. I plan on staying with Stout for many years.”
“Prompt and efficient. Responded to all my questions. Offered solutions to my concerns. Very satsfief”
“Chad called ahead of time so I could leave work to meet him for Fall Maintenance – he was so professional & super nice. He took the time to really look over my unit & components. What a relief it is to be able to depend on STOUT's excellent staff & great service department. THANK YOU!”
“Jeremy was excellent as usual. On time, pleasant and professional..”
“In the 14 years I have lived in this house, Stout technicians have given excellent, prompt, and knowledgeable service every time.
Drew Covington is my "new" technician, and I can't say enough good things about his knowledge, skills, professionalism, and friendly service.
I highly recommend Stout H & A to everyone who asks.”
“Joe was through and professional and a pleasure to work with. Did a fine job and We'd recommend Stout Services to anyone. Thanks for a job well done.”
“Stout’s has serviced our HVAC since we moved here in 2017. We have the yearly maintenance contract. One of our AC units has been replaced and one other service call for thermostat replacement. Great service, prompt service and with professional, knowledgeable, and friendly technicians. Definitely recommend!”
“Joe Knox was very professional, knowledgeable, and personable. Worked very hard to do a maintenance check on our furnace to ensure all is well when furnace turned on.”
“Joe Knox was very professional, knowledgeable, and personable. Worked very hard to do a maintenance check on our furnace to ensure all is well when furnace turned on.”
“Jeremy was the technician that came to our home to help restore our air conditioning. He was very professional and had a great attitude! He got our air conditioning back on and had open communication with my husband the whole time on what he was doing to get the job done! I highly recommend this company and Jeremy was the technician to use. Thank you for coming in a timely manner especially on a holiday!”
“It was Labor Day weekend. My husband noticed water stains on the hallway ceiling.
I called for service. Jeremy came even though it was a holiday weekend. He explained the issue and how to fix it.
Water was leaking from a clogged overflow in the attic.
I can’t recommend him highly enough! He’s very knowledgeable and he fixed the problem and had recommendations on how to prevent the same problem in the future.”
“Alex was wonderful. I have a real problem and he showed n explained the entire situation to me. He shared the cost n answered every question I had. He has always been so kind, courteous and considerate to me. I feel completely at ease with him n his knowledge of my situation. Thank you for sending him to me.”
“Richard was polite and friendly. He did serviced the A/C and checked the filters and the remote for a/c. Thank you!”
“Always on time. Technicians are knowledgeable and courteous.
This was biaanual maintenance on a HVAC that was installed by Stout in 2019. No issues since installation.”
“Drew was very efficient and honest with me about what was wrong with my unit. He explained that this part was not one he carried on his truck, but it might be available close by in which case he might be able to get it Monday. But if it wasn’t available here, it would have to be ordered and would take longer. Fortunately it was available here in town so he personally picked it up & fixed my unit! It’s working great now! He’s a good tech and a nice guy too!”
“ROn time did a good job. Friendly and curteous.”
“Chris came to our home and let us know that our Air Conditioner needed to be replaced. He gave us a great price approved by Mark Stout who owns this company. It was a great price and they installed our new air conditioner yesterday. The team who came out were 4 of the finest young men we have ever met. Brian was the first young man who entered our home and let us know what they are going to do. He and Carson and Scott and Will were extremely professional thoughtful knowledgeable and kind. They did a fabulous job. We are extremely satisfied with Stout Heating and Air Conditioning Company and highly recommend them to all our friends and neighbors. They are the Best!”
“Our continued maintenance program check. We have been costumers with Stouts for a very long time and have never been disappointed in their service. The folks they send out are always prompt and professional and keep our HVAC in tiptop condition. Thanks Chad and Stouts for your great service!”
“What a wonderful young man! He took time with me with a little visit as well as doing his job! I really appreciated him! And.. he expressed how much he loves his job which is refreshing these day!”
“I received outstanding service with Stout Heating and Air from the office staff to the technicians. They were efficient, friendly and respective of my property. I will call them in the future and refer them to others. Thank you Drew and Chad!”
“Chad was very professional and he knew what he was talking about. Makes us feel better now that it’s checked out and we know nothing is wrong. As usual Duke Energy raising the power bill.”
“Thank you for your prompt response and for fixing our air conditioning system. As always,
we appreciate your professionalism and attention to detail during the installation process. Your wonderful service exceeded our expectations. Mark, you have an amazing team! Ann M.”
“Joe was able to come on a Saturday in a reasonable amount of time, rapidly fix the problem and get my system running again. Upfront and clear about pricing. Excellent work.”
“Alex was on time, polite and got the job done. He explained what he did afterwards. I would recommend Alex to anyone using Stout Heating and Air. Thank you!”
“Chad is always great! Quick and efficient at servicing the unit and is not trying to over sell services and products not needed. Moved from Charlotte and Stout is the only one’s I’ll trust to service my unit.”
“My air conditioner went out on a weekend, and I was to be worked in if possible on Monday but definitely Tuesday. Not only did a technician get to me on Monday, he was all finished in less than an hour. I am impressed!!”
“Mike was out for our routine maintenance and as always did a great job. Thank you so very much!!”
“Mike was out quickly after out call and made the necessary repairs quickly. Very courteous and friendly.”
“Jeremy is the best! He took the time to help me understand how important the filters are to maintaining our unit. He is so friendly and respectful.”
“The drain from inside unit was plugged. Jeremy hooked his shop vac up to it and also poured a gallon of water down the drain.
I can’t say enough good about Jeremy. He has met all my expectations and will be greatly missed. I hope my next technician meets up to my expectations like Jeremy did.”
“Came home to a sauna. Chad responded quickly after I called the office. Called me then came here. Fixed the problem in a very straightforward manner. (Bug between contacts.)Apologized for the after hours surcharge but that’s not him. Very satisfied. Call for appointment during regular hours if possible.”
“Joe was very knowledgeable and quickly found the problem. He made the repairs and gave me a very reasonable bill. Thanks for all your help, Joe!”
“Minor problem with HVAC promptly repaired by Mike Lippard.”
“Jacob Chance and his team were amazing. They were professional and kept us updated on the progress of the installation of our two new systems. They treated our home as if it were theirs. Everything was handled with great care. We would highly recommend Stout to anyone.”
“Mike arrived very soon after I called and was done with the repair in just a short time. Great service!”
“Joe was very professional and super honest with us. He took his time repairing our unit and now it works great! Thanks Joe and Stout Heating and Air!”
“Alex arrived on time and was very professional.”
“Alex arrived on time and was very professional.”
“Stout is the best! We had a houseful of people and upstairs was not cooling. Drew came out Late at night to fix the problem. You can’t find another heating and cooling company than Stout!”
“My technician Jeremy was very knowledgeable and helpful explaining the problem. Had to order the replacement parts, when they came in Jeremy came back and got me fixed up and cooling again. Thanks Jeremy and staff at Stout.”
“I contacted them late on Tuesday evening before a long holiday weekend concerned about the air not being as cooling as it should be, we didn't want to go thru the long weekend w/o AC, they were booked the next day, so they came out within 30 minutes of my call that evening. Great service, Mike our technician was awesome as always.”
“WISH I COULD GIVE 10 STARS!!! Stout Heating & Air Conditioning have provided service & repairs on our HVAC for years. This past month, our 20+ year old unit died. Brett was great explaining our options for replacement, as it's not something you do every day! The communication regarding when to expect the technician(s) and their picture is exceptional. The technicians, Brian, James & Alex, were professional, respectful and hard-working. Alex…thanks for your patience in answering all our questions!!!
Many thanks to the entire staff of STOUT HEATING & AIR CONDTIONING, INC.”
“Fantastic customer service by Kara and outstanding repair work performed by Richard. Extremely courteous and professional. Time from initial call to completion of the work was less than 12 hours during a time of extremely high temperatures and heavy workload. I will use Stout for any future HVAC issues that may arise.”
“Jeremy did a great job. He was thorough and explained what he was doing and the benefits. He left with everything looking good and running great. I am very happy with the service!”
“I've had Richard out to our house a few times now. Twice for our larger HVAC pack and once for our smaller heat pump. Every single he comes, I enjoy his work as he takes his job very seriously and makes the experience completely enjoyable. His work is thorough, courteous, and best of all…honest. Having ANY HVAC work done, can strike fear in every person's wallet, but I've found that with Stout, you get quality work at a reasonable price. A true bargain, in my opinion. Between Stout and Richard…you have a customer for life and I will continue to recommend Stout to my friends and family.”
“All I have to say is the customer service that I get from this company is Excellent. You have a problem. Somebody is there to talk to and to set up an appointment immediately. The tech that came out was efficient, courteous, and explained everything to fix the problem. I will never use another company, but this company for all my heating and air conditioning needs from now on. I give this company a five star rating. I’m a real estate agent so I know the difference, please read the reviews before you go with another company because this is the best you’re gonna get I think you for your service”
“Drew figured out our zone issues quickly and fixed everything!! Great guy too!!”
“Very professional & knowledgeable. Stout has always done awesome work. We will continue to use them for our future needs.”
“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”
“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”
“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”
“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”
“We signed up for the annual A/C maintenance plan last week and today Alex was out to check our A/C. He was polite and professional. Easy to talk to – answered our questions and explained things. He did the check and cleaning – no issues found. He was in and out in less than an hour. Thank you, Alex!”
“System was not cooling. AC repair man Danny McCullen checked system for errors, then checked to insure it had enough coolant, last he removed outer cover to cooling coil and washed debris out. That put the system back into cooling mode. Now I know to turn up thermostat when lawn maintenance people mow so cooling coil will not suck in grass debris. Very knowledgeable and courteous employee.”
“Tech did a fantastic job! He was honest, up front, and very thorough. He took the time to explain everything to me in detail to where I fully understood what was wrong, why, and what my options were to fix it. I thought I was walking into a worst case scenario but walked out with a best case scenario given the age of my system. Being a single mom I feel like some companies can try to take advantage of lack of understanding to rack up a bill, but that was not the case here. I also paid the emergency service fee and the tech arrived in 30 minutes! Thank you!”
“I had a new unit replaced in April.The first power bill I got after the installation was $200 higher than the month before.Alex came out and checked the unit.He figured out what was wrong,and fixed the problem.Thank you,Alex!”
“I read all the time about businesses having trouble finding dependable workers. You need to train businesses on hiring and training employees. Every person who has come to my house has been knowledgeable, professional, kind, and extremely interested in fixing my problem. The three on Friday, Chance, Sam, and Jacob were no different. They were kind, efficient, and very neat. Thank you for serving Rowan County!”
“Stout Heating and Air Conditioning always does excellent work.”
“Very professional gentleman
worked very efficiently
Explain everything very thoroughly
I highly recommend STOUT HVAC”
“It is reassuring to feel that your service waa competently done. A thorough job, as always. Good conversation in addition.”
“Had to have AC and gas furnace replaced. As always, The servicemen did a fantastic job and were pleasant, respectful and helpful. Will always use Stout's for any issues with our units.”
“Drew was great. He was efficient and very knowledgeable and kind”
“Chance and Sam did an amazing job installing my new unit. My new unit has been working great with no issues so far. Installation was quick and no issues. I do recommend Stout to anyone needed a brand new unit with great service!
Thank you!”
“Chad was awesome today! He was very professional and polite. He answered all my questions and I was very happy with my maintenance call. I love Stout Heating and Air!”
“Drew Covington was very professional and knowledgeable.
Wonderful customer service.”
“Stout Heating and AC has always done an excellent job reminding us and scheduling routine maintenance on our heat pump. Mike Lippard did the maintenance this year and did an extremely thorough check and cleaning of the system. I was impressed with his professionalism and knowledge. Thank you
Mike A”
“Drew was very informative and answered all my questions.”
“Thank you Chad for servicing my AC unit.
I really appreciate the time, care and expertise you put into the work you do!!! So appreciated!!!
Take care,
W. Monroe”
“Good experience. Richard Sunding-Technician was very pleasant & professional.”
“Kara and Jeremy were amazing! Great customer service with scheduling and maintenance of our heating and AC unit.”
“Mike is great, he explains what he will be doing and answers questions I might have in words that I can understand.Happy that Mike is my technician.”
“Technician communicated to determine arrival time and did a great job servicing our AC unit.”
“Brett is very professional, knowledgeable and makes sure you understand your options. You are never made to feel pressured to get options you aren’t comfortable with.”
“Joe was on time, knowledgeable, professional & helpful.”
“Drew was on time, friendly, and was knowledgeable. Stout always does excellent work for me.”
“Drew was on time, friendly, and was knowledgeable. Stout always does excellent work for me.”
“We called and they came right away. Needed a new part and he had it in truck. Price was reasonable. 3rd time we have used them and have always been happy with work”
“Mike did a great job as always! Explains things so you understand what's going on. My unit is getting old but he has been able to keep it running. He has explained that
at some point with the freon issue we probably will need to replace our unit. Very pleased!! Thanks again- Sam.”
“Services completed as scheduled. Joe Knox
professional and capable”
“Problems quickly diagnosed and fixed. Great prompt service at my personal home and at american legion. Many thank yous. You will always be my first call.”
“There was a slight hiccup with my new Tran HVAC. Jeremy came out and solved the problem in a matter of minutes. He is very knowledgeable and in addition to always fixing the problem…I learn a great deal about my unit!! This was not his first trip to my home as he has done routine maintenance over the last few years. I like and trust Stout! I really think they are unique in the quality service they give and products they sell!!”
“Thank you for prompt and professional service.”
“Mike Lippard always does an excellent job of service, repair, and maintenance.”
“Rich came at the scheduled time and completed maintenance within an hour, including the cleaning of the outside unit. Identified and communicated a couple of Areas of minor concern, but said all in all we are in very good shape. Punctual, efficient, and good communication… Made this a great visit. Thanks to the Stout family.”
“Was timely, efficient , knowledgeable and personable. Also serviced the dehumidifiers.”
“Joe Knox was on time, Professional, Knowledgeable and easy to talk to.
He explained the Maintenance that was going to be preformed. He is a very positive asset to Stout HVAC.”
“Chad came out this morning for the Spring/Summer check-up on our two heat pumps and like all of the techs we've met so far from Stout, the service was excellent. He was knowledgable, courteous and respectful of the property. Five stars for these guys!”
“Called to let me know when he was coming and was on time. Was nice, courteous and if I had any questions or concerns. Would have changed my filters if I had some. Told me what he had checked and everything was ok.”
“Very professional, knowledgeable, punctual.
A big asset to Stout's team.”
“On time
Thoughtful
Full of helpful information
Send him out anytime”
“Great job on the installation by very professional and thorough employees! Many thanks!”
“Our air conditioner quit working yesterday evening. Alex called to let me know when he would arrive. He replaced a bad part hoping it would get us through the night. He explained unit would need to be replaced. Alex scheduled Brett to come out this morning to quote us a price. Alex was very professional, knowledgeable & friendly.”
“Jeremy cares about his customer and goes out of his way to complete task as quick as possible so his customer can be comfortable. Very professional and knowledgeable”
“Great service by Jeremy as usual. He is very professional and is friendly to the customer.”
“Alex called and said he was approx 30 minutes from our appointment time. He came to the house and very promptly and professionally looked at our 2 year old system. He checked all of the items within the AHU and then looked at the outdoor compressor……he looked at the entire unit and then proceeded to washed the coils and exterior. Stout has always been very helpful in all aspects of our HVAC system.”
“Excellent job by Jeremy. Gave us tips on sealing the edges of our filters to keep dust out.”
“Professional, courteous and kind! Very helpful.”
“Jeremy was very pleasant, as are all of the technicians. He provided me with helpful information and advice that will lead to a longer service life of my unit as well as advice that would help me with air quality.
Thank you for kindness with my HVAC needs.”
“Mike did a great job today with my 6 months maintenance. I appreciate his friendly and informative information about my air conditioning system.”
“Our technician, Chad, was very thorough with his process and informed us about all he was doing. We appreciate the fine service that we always receive from Chad and everyone we deal with at Stout Heating & Air.”
“Very nice fellow. Told us exactly what he was going to do and reported to us when finished. Have never had a bad call from Stout for any reason.”
“Mike is always professional, compentent, and knowledgable in performing the maintenance services at my homes. He is truly an asset to your Company. Always a pleasure dealing with Mike and all the professionals at Stout Heating & Air.”
“Both Chad and Joe came between given time period. They got right to work replacing some insulation. Chad was polite and thanked me for using Stout.”
“We really appreciate how the employees took out the time to explain everything, and made us aware of the things we could do to prolong the life of our Havac system.”
“I’m always very happy with my service from Stout. Today was no different. Even though I got bad news,it was explained to me professionally.Thank you.”
“I’m always very happy with my service from Stout. Today was no different. Even though I got bad news,it was explained to me professionally.Thank you.”
“I don’t remember the names of the two technicians who installed our new unit but they did a great job. They were on time and very professional. They relit all our gas appliance pilot lights and showed us how to use the new thermostat. After finishing, everything was cleaned up and taken away. Brett was our estimator and was very helpful.”
“Drew is always the professional serviceman with a kind and friendly attitude. You understand completely about your unit as he explains to you in concise and understandable terms. We are so fortunate to have Stout Heating & A/C as our provider. We have used them since 1996 and have always been pleased.
Kathy P.”
“Mike is a great serviceman. He is thorough, friendly, and informative of any new developments.”
“Always comes when they say they will. Very professional. Courteous. Great job always. Wouldn't want anyone else.”
“I've been a customer for many years and have referred neighbors. I've always had courteous and swift service. Mike L. is a lifesaver and is the absolute best. Alex and Jeremy are great and Anna is always so nice and helpful. I would not use anyone but Stout!”
“As always… Stout came through with quality expertise, prompt customer service, and thorough investigation and resolution of the problem! Our heat is now restored, all systems thoroughly checked out, and operating systems explained! That’s why’ve r have been a customer since the 1980s. Your quality of service reputation speaks volumes! We are grateful!”
“Alex M. did a great job. He was friendly , helpful and professional. He took care of our maintenance needs in a timely manner. Thank you.”
“Jeremy Mauldin does a wonderful job. He explains what he did & is friendly. We always want Jeremy for our technician.”
“Chad was personable, helpful, and professional. He arrived when he was scheduled, installed a new thermostat., and provided routine maintenance.”
“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”
“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”
“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”
“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂
Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”
“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”
“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”
“Jeremy serviced my A/C today and he was awesome. He treated my home like it was his own. He explained everything he was doing and even took pictures so I could see everything he was seeing. He made suggestions of things that could improve the air quality in my home, but with zero pressure to purchase. I very much appreciate Stout Heating and Cooling and their staff!”
“Alex is always efficient and professional when completing the maintenance on my heat pump. He reviews any issues he’s found when he completes his work.”
“Alex was wonderful, professional, efficient, very friendly, and helpful. Highly recommend Alex. Thank you”
“Alex was wonderful, professional, efficient, very friendly, and helpful. Highly recommend Alex. Thank you”
“The technician, Drew, was prompt, courteous, knowledgeable, efficient, and pleasant in taking time to answer the questions I had.
He is an excellent representative of your company.”
“As always, Mike was efficient, professional, and pleasant as he provided maintenance to our heating/air conditioning systems. We are always thankful for his service and to Stout Heating and Air Conditioning in general. We know that we can count on them at anytime we have a need.”
“Always have had good service”
“Very good job I will deal with them again .”
“Very professional experience. Highly pleased.”
“Technician did great checking everything over answered all my questions that I had. great service job checking everything. overall great service”
“Mike was very efficient and professional. He is always ready to explain maintenance procedures being preformed.”
“Excellent service. Jeremy gives efficient, caring service. Thank you.”
“Chad is one of Stout’s finest. Excellent service.”
“So many thanks to Chad for helping us with our HVAC maintenance! He provides over-the-top service and expertise, as always!”
“Alex did a great job! He was quick, professional and kind. I couldn’t ask for better service!”
“Alex M. is a very courteous and pleasant young man. He did routine maintenance on our system. He checked all settings inside and outside to make sure things were running efficiently. Great job! Always on time and calls ahead. Alex seems to want to try and address any issues we experience with our system. The staff is friendly and helpful.”
“Spring maintenance for summer service. First time I met Alex and he was knowledgeable and went to work quickly. System checked out OK.”
“Drew was professional and explained the simple solution to get the heat flowing more efficiently. I will recommend stout and Drew to my friends.”
“Mike came promptly when scheduled. He inspected our units and found that a condensation tube was plugged and hooked up backwards. He fixed the problem and inspected the rest of the units and found them in good shape. We appreciate your quick service and reasonable prices.”
“Every business should have associates like Chad. He was personable , knowledgeable and efficient in his approach to learning the problem and resolving the issue. Kudos to this young man for the manner in which he represented Stout Heating &Air.”
“Friendly and knowledgeable. Thorough diagnostic.”
“Kara was so sweet and professional and her voice so sweet like a kitten drinking warm milk. I can’t wait til my unit breaks again so I can call back and listen to her voice again. Great job”
“We are very pleased with our first service with Stout. Chad was very thorough and knowledgeable.
Danielle G.”
“As always we are pleased with the service provided by Stout technicians. Drew was a professional, kind, informative and pleasant technician. He was a pleasure to work with.
Thank you Drew.”
“Jeremy was very timely after I placed the service call. He was able to free up a stuck fan and get heat for our home. He ordered a new fan to replace the existing one.
In the meantime we’ve got heat on one of the coldest nights of the year. Very much appreciated. Jeremy was very professional and courteous.
Thanks!”
“After hours call on one of the coldest nights of the year!! Drew was here in 20 minutes – diagnosed the problem and replaced the bad part all within an hour! Quickly got us and our pets warm again!! We can always count on Stout!! Thank you!!”
“We were very impressed with the service . As well as the quick response to our issue. Especially since it was last minute and very cold outside.”
“Fast and courteous service during a cold spell. Thanks for working me in your schedule. Thanks you Mike for all your professionalism. Unfortunately, I don’t know your last name but I am sure your boss can look up the service call so that he can give that big bonus to the correct “Mike”.”
“Prompt, courteous, completed maintenance in a timely manner”
“On time. Put on shoe covers before entering house. Took photos of inside and out of furnace. Explained his findings and answered all our questions. Personable and easy to talk to didn’t act like he was in a rush to get to next call but made sure we had all the information we needed.”
“Chad was very knowledgeable. Came to our house and performed the service. We are very pleased with Stouts service.”
“Very professional and very good at his job. Thanks for the great service.”
“As usual the technicians with Stout are top notch. 2024 is time for a raise for all the great reviews. It's rare I get the same technician throughout the years and all have been professional and knowledgeable. Protect this business by keeping the employees happy, including those who I have spoken to on the phone.”
“Drew was friendly and courteous. He had our problem figure out quickly and explained all our options. I was very happy with the service and Stout is now my HVAC company!”
“Many thanks for the excellent installation and service on my Trane HVAC system! I look forward to seeing my neighbor Richard Sunding twice each year for ongoing maintenance and feel confident that if a problem arises, service will be excellent. I appreciate all the staff members!”
“Alex did a great job. Punctual and courteous. Was happy to answer my questions.”
“Mike is very congenial . He is always available to answer any question I might have. Watching Mike you know that he is so knowledgeable.”
“On time, professional, courteous, efficient. Thank you.”
“I have been doing business with Stout for nearly 40 years. There is no better hvac service! Always dependable, courteous and fair. Best quality work too! Chad is super and I highly recommend him for hvac service. Super technician!!!”
“Dealing with Stout was great! From setting up the appointment to having Chad come maintain the unit and fix a duct. He was a total professional and a great guy.”
“Alex did a great job. He was on time and courteous.”
“Very nice … quick…efficient, well done. Thank you”
“Thank you Chad for the excellent job servicing my furnace!
Thank you!!!”
“Richard came to my house and conducted routine maintenance. He was very prompt and very thorough. He was extremely polite.”
“Super transaction! Fast and easy, a pleasure to meet. Excellent service!”
“Alex was on time, and very professional. Thank you for your service.”
“Mike was EXCELLENT! A very thorough service technician. One that would go beyond the call of duty!!!”
“On time, respectful, proficient and cleaned up after themselves.”
“Drew was very professional and thorough.”
“Chad solved the technical issue with the heat pump and went above and beyond on his own time to ensure I had a Thanksgiving dinner. My wife is in a memory care unit and I live alone with a terminal illness. He should receive special recognition.”
“Alex was knowledgeable and thorough. Found air handler fan blades was dirty. Cleaned the blades, and checked out the unit. Great job.”
“Chad did a great job and answered all our questions. He started off by asking if we had any questions and ended that way too. Helped us with how often to change different filters in our house and looked at our bathroom ceiling fan. He checked with Mark about the fan who said an electrician needed to do it. Always very satisfied with Stout and glad we have them doing our maintenance twice a year.”
“Jeremy was on time, professional and very knowledgeable.
We highly recommend Stout Heating & Air.”
“Alex was on time, knowledgeable and proficient. Keep up the great work!”
“Jeremy is a very nice and knowledgeable person. He completes my maintenance in a timely manner. He has also taught me so much about how to effectively use my system that I never knew. I feel so much better about everything because of his help and concern for me as a Stout customer. Thank you so much for having a great employee like Jeremy.”
“Mike was on time and as always he took time to answer several of my questions. If you’re looking for a company that takes care of it’s customers go no further than Stout Heating and Air”
“Alex was timely, professional, informative and respectful. Thanks for great service.”
“Jeremy performed the heat pump checkup. He was thorough and professional. He always meets my expectations. You have a valued employee in Jeremy. I hope to be able to continue to have Jeremy perform my maintenance.”
“My Mother recently had a new Heating and Air system with all new duct work installed in her home. Chris Owen came out and talked to us. Explained what we needed, gave her a price, and ordered what was needed. Such a nice guy. A week or so later the guys were her to install the system. Brian, Will, and James. They were here for 3 days. I had a lot of questions about the system and they took time to explain. Very knowledgeable of their jobs. The last day their was a small problem and Mike came out to explain to the guys how to fix it Also the last day someone was sick and they sent three other men to help get the job done on time.. That night i had some concerns about the heat. I called and Jeremy was here within 45 minutes. He explained to me so i would understand what was going on. He was so personable . My parents have used Stouts for many years. Thank you Stout Heating and Air for a job well done. Glenda (Martin) Fuller and Ruth Martin”
“Thank you for the excellent maintenance check up yesterday. I really appreciate your taking the time to educate me and inform me about my heating system.”
“We were very pleased with the excellent service provided by Stout regarding the replacement of the heat pump, furnace and thermostat. Drew identified the problems with the existing system and determining replacement was the direction to pursue rather than repair. Chris guided us through the selection of the most appropriate new system. Chance and Sam completed the installation in a timely, efficient manner being careful as they moved equipment through the house and cleaning up thoroughly upon completion. At all times everyone including the office was professional, courteous and friendly. After the installation of the first floor system, we discovered an issue with the second floor system. Drew quickly identified the problem, ordered the necessary part and resolved that repair. We appreciate the always quick response from Stout and the excellent service and follow-up.”
“Jeremy was very friendly and knowledgeable. Left us some tips on our unit in case of emergency. We’ve been with Stout since 2011 and have always received speedy and efficient service.”
“Jeremy and his supervisor went out of their way to take care of us and they did. My husband is nearing the end of his cancer fight and my brother has been stepping up and protecting us. Larry wants to die at home and we are trying to make that happen. So Jeremy was not only very good at his job but very sincere too. Thank you all from Jeff, Debbie and Larry.”
“We have been using Stout since Mark went into business so you know it is awesome Drew is very good and very pleasant”
“Stout has been the installation, service and maintenance source for our home since 1994. Each technician has always been knowledgeable, courteous, and willing to explain any questions about the equipment. Chad did the fall maintenance on the gas furnace this morning. He called before his arrival and arrived promptly. Chad was friendly, professional and very courteous. He asked if I had any questions or concerns. He was all you would want or could ask for in a service technician. Thank you for the people which represent your company.”
“Stouts is a great company excellent customer service, Chad serviced my heating units, he also replaced a light bulb under the house as due to age we are unable to do.
Stouts is always here to help.”
“Stout Heating & A/C is a constantly excellent company and we have used their services at our home since 1996. We have always had a positive experience with our service provider. Today Mike Lippard came and it is always a pleasure to have him come. He is very knowledgeable and explains everything about our unit clearly and in terms we understand. He always has a smile for you.”
“Very professional service at a reasonable price. Service call placed mid morning and service completed within 24 hours.”
“We’re always satisfied with the work. Very efficient, courteous worker.”
“Alex and Stout Heating and Air have to be the best. We have the maintenance agreement so we can feel confident that we’ll be comfortable through the winter. Even so, sometimes things break which happened to us on a weekend. We called and within an hour a technician called back and set up a time to come by a few hours later (he was on another repair) Alex showed up at the time he said he would and an hour later we had cooling again. We just had him back to do the regular check out and his professionalism is outstanding. All the technicians that have serviced our units have been great but Alex stands out.”
“Chad did the semi-annual maintenance care on my system. When he phoned to let me know he was 10 min away, I explained I’m recovering from knee surgery. He went out of his way to assure the work was done in a timely fashion, with as little effort from me as possible!
I’ve been a Stout client since 1991, and have -0- complaints along the way!”
“I have been doing business with Stout about 35 years and have always gotten excellent service. All personnel has always been efficient and personable at all times. This was my first experience with Drew and I will be asking for him in the future. He was very kind and helpful, the type of person you are happy to do business with. Thank you for your years of service to me and the community.”
“Stout's is a company that offers honest and dependable service. I have relied on them for years and have never been disappointed. They keep me informed about what I need to keep my HVAC "healthy". Communicating with them is a breeze. They even make me feel as if they appreciate my call and my business. What a concept! They have earned my trust and respect with their integrity and expertise.”
“Chad is very professional, knowledgeable and courteous!”
“Always good service and knowledgeable service people. Always good service from office people too! Moved here 7 years ago and house AC unit thru Stout and we just stayed with them due to honest, good people.”
“Jeremy Mauldin was very professional & helped us with other issues! Thank you!”
“Drew is very professional and has manners any mother would be proud of. Did a great job and very efficient.
Will be asking for him with future maintenance”
“Your company has been a pleasure to deal with. Jeremy responded quickly to our call and repaired our unit. He is polite, professional and informative. Thank you for such excellent service.”
“Richard was prompt, pleasant, professional. It's a pleasure to do business with your company.”
“Richard is tops! Always professional and leaves us confident our systems are ready for season change!”
“Jeremy arrived exactly on time and efficiently performed the needed work. He was cheerful, polite, and professional. I am thankful for such dependable service!”
“Mike has services our units for many years. He is such a pleasant person, efficient and loves to talk. My husband enjoys his visits. My husband can also talk with Mike about any issues, new changes that may be occurring in heating and a/c units or any other things we might need.”
“Richard did a good job as always with Stout employees. They wear shoe covers are professional, and explain what is needed and what done. always satisfied with Stout Heating and Air services”
“Chad was the technician that serviced my 3 HVAC units today. He was very personable, courteous and professional. He arrived on time, went straight to work and left in a reasonable amount of time. He answered all my questions and made a few suggestions at my request.
Very good experience.”
“I was very satisfied with the service I received. Especially with the quick response on a leaking coil.”
“Mike serviced our heat pumps and as always, was prompt, efficient, and professional. We always appreciate the excellent service we receive from Stout Heating and Air and recommend them highly to anyone who has heating and air conditioning needs.”
Alex was very courteous, professional and helpful in getting everything fixed and suggested enhancements that should help with unit life and utility bills.
“I have a service contract and came in from church on Sunday to a hot house. Fan was running … no cooling. Called your service. Alex called, asked about the problem and said was on his way over. He arrived in about 20-25 minutes and said he thought he could get it going. He had read the notes from a call exactly one week ago with the same issue when we returned from church. He went to the unit, assessed the issue and resolved it. He stayed until he was sure all was in order and a cycle began a second time for cooling. He was professional, optimistic, courteous, efficient and quite skilled and did not charge me a second service call since the issue had just happened last Sunday and a slight issue from that resulted in the problem this Sunday!! I was most grateful! We are cooling again! Many thanks!”
“My air went out,Mike Lippard came to service, compressor died. Ryan Stout came brought portal air until I could get new one installed. Chance Reading and Sam Kincaid installed new unit,did a great job and very professional. I was greatly impressed with all 4 young men.Thank for such good service.”
“You were able to get out to us within a few hours of taking my call.
Alex was very friendly and professional. He was able to diagnose our problem and repair it very quickly. He also gave us startup advice for our dual zone system.
The sweet lady that took my call was very friendly as well.
You have a great team!”
“Had an emergency late afternoon on Friday. Mark came out almost immediately and took care of the problem, then came out again Saturday for a different issue. First class service!
Calm Holdings, LLC”
“Alex was great.Thank you for fast and couteous service.”
“The service, as always, was great. Our upstairs area is cooling nicely. Jeremy Mauldin has done work for use before and it is always done efficiently and expertly.
We are always satisfied with the service received.”
“Stout has always helped us with fast friendly service.
Came back from vacation with ac not working, they had me going the same day. Thanks for always being there”
“Can't thank you guys enough, Professional support is all 1 could have asked for and went well beyond the the call of workmanship..”
“Thanks to all who had a part in ordering and installing the new heat pump which is working great in this hot weather. The three guys (Chance, Carson, and Jonathan) who came to the house and tackled the challenging installation were very efficient and courteous. Ryan did a good job communicating with me. Thanks to Chris for helping to initiate the first steps. Thanks again for a job well done.”
“Issue from AC unit for 3 years – other companies had several solutions without resolution- Stout AC was able to find the issue & provide a solution. Everyone is very professional and polite. Stout Heating & AC will have all my business.”
“Stout has been wonderful to work with both times we've needed to use them for AC repair. Today they had their technician out within a few hours of us calling and he was able to get our AC back up and running quickly. Everyone I've dealt with has been nice , reliable, and explained things along the way. Thanks to everyone at Stout!”
“Installation techs did a good and professional job installing a replacement A/C and gas furnace system.”
“Alex, was very professional and very quick in diagnosing the problem. The A/C was up and running in a very short time after his arrival.”
“I called to inquire about a thermostat I could control with my phone. Parents are elderly and I had found it on heat twice this week. I spoke with Anna and she got me set up with a vid it immediately. Drew was awesome to work with and the whole visit was so smooth. Thanks so much. You have my recommendation.”
“Chad Overcash was the technician who came to my home. He was respectful, knowledgeable, and thorough. He is an asset to Stout and I appreciate his promptness and caring and patience in answering my many questions. Kudos to Stout for employing such a great employee.”
“Corey and Bobby were great!! They installed the ac very quickly. They deserve a raise!!! We hardly knew they were here. Super clean, fast and friendly!! Thank you guys!!”
“Stout always provides professional and friendly service no matter who comes or what they do.”
“Your crew arrived on time today as arranged. They were installing a heat/air unit, replacing the original that came with the home. They were professional and courteous. Explained the process as they went. Installed a new thermostat and instructed me on how to use, not only the air, but the heat in the future. Cleaned up everything behind themselves! And completed the job in one day! And never once complained about the heat! Thank you! And great job! I am enjoying the cool in my home as I write this!”
“He was very professional and he felt like he found the problem and he did what needed to be done. After he left, I noticed a small leak and he immediately came back and fixed the problem. I have an old system and am looking forward to the new one. I am very pleased with the service as it was quick and handled in a very professional manner.”
“Mike came to take care of our issue, which he did in a very timely and professional manner. We have only been in this house for a few months, so it was his first time here. We moved from Proctor Drive in Salisbury after 22 years. We have known Mike for many years and he has always been most helpful!!”
“We had a great visit from Alex. He fixed our AC and we were afraid it would need to be replaced. Alex explained every detail on what was wrong, how to know if it happens again, and made sure everything else was still in good condition. After he completed the job he stuck around to talk with us and our tenants and answered all of our questions and concerns. Will definitely call Stout in the future for any of our heating and cooling needs.
Thank you”
“Mike is very personable and professional. He fixed our A/C very quickly and efficiently. Very prompt response from scheduling. Thx”
“I was thrilled to get an opening as quickly as I did. Chad was pleasant and professional. He's obviously knowledgeable and took the time to explain the work done and patiently answered some questions. I have used Stout ever since I moved here and have recommended Stout at every opportunity. Chad's service guarantees my referrals will continue.
Thank you, Chad!”
“Mr. Mauldin educated me more on the way the air conditioner drained excess water from the unit. How and why questions answered perfectly. Very much appreciated!”
“Mike was right on time. He has been here before and analyzed the problem and fixed it in no time. I have used Stout for many years and have always been pleased with their service”
“Solved my problem in no time. Excellent service from Jeremy as all other servicemen with Stout.”
“These people are top notch, their customer service is the best in the county. Mike came out for a problem I was having
and found it was a simple issue that the drain was not draining properly. Very thankful that all that was wrong with my system. Mike checked out the unit really good and made sure it was ok. This is the only heat and air company I will do business with because of their customer service. Thank you so much, a customer for life- Thomas”
“We have used Stout for many years and have had excellent service from them. We recently had a new furnace installed, Chance & Carson were great to work with also we appreciated Mike Sides stopping by to see how things were going. We recommend this Company for any of your heating/air services.”
“I called over the weekend during a heat wave and I am not a membership or returnee customer so I understand that it took a day to get an appointment scheduled. But once I did Chad was great. Showed up promptly during the window of time and called ahead to give me a heads up he was coming. Checked out my system, found the issue quickly, explained to me what it was and how I could identify the issue for myself in the future (should I ever want to. I kind of doubt I will but it was interesting to learn). Very personable, very professional, quick and efficient and great pricing!! Love to support a local business doing great work. And apparently they've got a great membership/preventative maintenance program that I'm definitely checking out! Thank you Chad, definitely 5 stars today!”
“Excellent customer service. Very satisfied!”
“GREAT EXPERIENCE, AS USUAL WITH RICHARD S. HE IS VERY THOROUGH AND ANSWERS ALL MY DUMB QUESTIONS. HE LEAVES NOTHING TO CHANCE.”
“I couldn’t ask for anything better with Stout and Alex. Alex was very proficient and knowledgeable. He told me everything he had done and the condition of my equipment, answered all questions I had and showed me a few things that I wanted to know how to do. I’m so very happy I now have a maintenance contract to keep my system in great working order.”
“Drew was, as always, very professional, knowledgeable, and courteous. He diagnosed and fixed the problem quickly.”
“As always, the customer service was great. The install went as planned, with the exception of the weather. I had the best service from beginning to end with all the people involved. The crew kept me informed through the whole process. Several recommendations have been made to friends looking for a reliable heat and air company. Stout has been my heat and air company for over 25 years, I wouldn’t use any other company.”
“Once again, the team arrived as scheduled. I was told what they would be doing and started their work. Other than an occasional “thump” and “bump,” they seemed to work effortless. Everything was checked before they left and I was satisfied. I have always relied on Stout for my HVAC concerns and will continue to do so. Thanks for superior customer care.”
“As a new resident to Salisbury, I called Stout HVAC based on the many positive reviews that are posted when our AC stopped working. They were able to send a technician, Richard Sunding, in a very timely manner. He diagnosed and found our issue quickly. He also continued to check out the rest of the system answering all my questions as he worked. Resolved our problem and AC was back in good shape within 45 min or arriving to our home. Very impressed with Richard as well as the friendly office contact. They appear to be very customer-focused.”
“It is always a pleasure to see Richard Sunding, whose work is outstanding! I am grateful for my Stout Heating & Air-installed Trane gas pack, with its warm heat and cold AC! Richard services it carefully, and I know I can depend on him and your staff if any needs arise. Many thanks!”
“I reported my AC out at approx. 4 pm. It was back in service approx. 5.30 pm. Blown capacitor probably caused by last night’s storm. Thank you for quick service.”
“Always a great experience! The team at Stout is always on top of their game.”
“Brian and James worked really hard and were here most of the day to install our new air unit. It was a very hot day but they just kept going. They were great!”
“Friendly, professional, and knowledgeable service. Richard took the time to do it right.”
“Installation technicians were great! Very polite and took the time to answer all of our questions. Scott and Will are awesome! Highly recommend Stout Heating and Air!”
“We needed a heat pump replaced. Brett was very helpful in working with me in describing the different system options and answering my questions. He gave me quotes for several systems so I could compare costs and efficiency. Once I chose the unit, Brett and team ordered the equipment and set up an installation time. The installation team was very professional, and the team was well educated on their products and how to remove the old system and install the new one. I talked with the installation team about their training. I was impressed with the commitment Stout Heating and Air has to ensure their employees are well informed of their products and install processes. I am very pleased with the quality of service and the employees.”
“Chad called to give his eta and upon arrival was very friendly and professional. After checking my unit, he told me what was wrong—showed me pictures of the problem. He advised me of an approximate cost of the repair. He even discussed the possibility of my needing a new unit-not as a sales person but as a concerned service technician. He even went a step further and called the office to scheduled a day and time for a sales representative to come to me. I have been a customer for a long time and am so glad I am. Very good company to do business with.”
“I have always been pleased with the service I have received from Stout. They always do a through job Jeremy and Drew spent a good deal of time trying to locate a leak in my ductless split system. They did not detect one, so they added refrigerant and we will see what happens. So much better than guessing and just replacing parts.”
“Jeremy took the time to tell me about the system and the pros and cons of servicing and operation of different parts of the HVAC units.”
“Outstanding! Techs were on time and very professional and courteous. Overall service was great!”
“Alex was on time and was cordial upon arrival. I showed him where the heat pump was and let him do his work. He checked everything out and let me know all was well. Seem to do a thorough job and very polite. He is a keeper!”
“Jeremy showed up on time this morning. It was his first trip to our house. Once I oriented him to where the major components of the heating system were, he went straight to work. The system was working properly, and all he needed to do was to change out our Hepa filter near the air handler. Jeremy was cordial and businesslike, and did his work in short order. The only thing that he may not have looked it was the split unit that serves our sunroom. I’m presuming that it is also in good order, though we hardly use it. I guess we’ll find out when the weather gets hotter.”
“Always a good experience. Come on time as usual and checked out heat pump and air handling unit completely. Thanks again for the great service!”
“Had to call weekend repair number on Saturday, May 13. Thermostat set on 74… 79 inside temp. Said technician would call. Within 15 min. Mike Lippard called. Told him issue; he asked if fan was running; I answered “yes” he said he could probably get it running again abs with be here in 20 minutes. He arrived checked the unit and reported a bug had come between the contacts causing an arc… could clean it off, but it seemed to have caused arc at the contact. Gave cost of just cleaning it off vs replacing the contact. We agreed it would be best to replace the contact. He did it right then… do within an hour of making the call, repairman was here and we were cooling again! Great service!!”
“Alex did a great job analyzing a problem with the air conditioner while here on a regular maintenance visit — a fried part and bad surge protector. He ordered the parts that day and 2 days later was back to put them in. — a little quicker than it could have been, so we have air conditioning for a warm weekend ahead. He was very knowledgeable and helpful. Stout is a great company. All the maintenance guys and staff we’ve come into contact with have been very helpful and friendly. Yay!”
“We are PMA customers of Stout's & highly recommend them. They have consistently been pleasant, efficient & on-time! I rarely choose to write a review; Stout has earned it.”
“Always a pleasure; since initial install and ongoing service, we’ve counted on Stout for all our HVAC needs and they haven’t let us down. Very knowledgeable team of professionals who do the job right at our home and super sweet team in the office who are always helpful when we call! 5 stars every time!”
“Mike Lippard provided excellent service. He is very courteous and professional. He is the BEST!”
“Professional, courteous, great employees.”
“Only the best heating and air company around. Stout has serviced us for almost 20 years. You get emergency service almost immediately. The techs are so knowledgeable and polite.”
“Stout has provided the HVAC service for Concordia Lutheran Church for the last 20 years. Our Sanctuary A/C units went down. Stout worked with us over a long period of time to arrive at the best solution for a very difficult situation. Once the decision was made they were prompt in starting the project. The install crew and specialized operations personnel were excellent. The install was filled with difficult conditions and they found good answers for every issue we had. Everyone from top to bottom was friendly, efficient and easy to work with.”
“Jeremy was very courteous, prompt, and knowledgeable about my gas furnace. Diagnosed my problem in a very methodical way and zeroed in on what was wrong.”
“Scott & Will did a great job! They know what they’re doing! Thanks to Brett Graham for helping us figure out what we needed. Thank you all at Stout’s Heating & Air Conditioning.”
“Technician was very friendly and knowledgeable, explained everything that did, would highly recommend.”
“We have always had excellent service from Stout Heating & Air Conditioning. Their work is always reliable and their repairmen and installers always do a great job.”
“As usual, Mike Lippard was on time, professional, and efficient. I have used this company for years, and have purchased at least three units during that time. Always satisfactory service, above and beyond.”
“Jeremy was on time and was very efficient. He let us know what needed to be done and had a follow-up appointment set up to repair a leak in one our AC system. We have always had great service from Stout and feel confident in whatever technician is assigned to our home.”
“We are fairly new residents of the Salisbury area and chose Stout Heating and Air from online services listed on Google. We were not disappointed. Richard called before coming and was very professional. He answered all our questions and also helped advise us on some future upgrades. We are very pleased with this company – a first impression is a lasting impression.”
“Chad was very professional and courteous.”
“Drew called to let me know he was coming which was very helpful.He went right to work. After he was finished he told me everything was in working order for the summer months. Having maintenance done twice a year since Stout has initiated it I’ve never had to call for a repair.”
“I was very pleased with the job Richard did.”
“Mike let us know he was here for the service visit. He performed the work and then let us know how well the system is working. Mike has been very good with our service visits.”
“Service was professional and thorough.”
“This was our first experience with Stout, and we were very pleased. Jeremy explained everything, and took time to make sure we were satisfied. Thank you, and we will be using you again in the future!”
“Absolutely wonderful service! Great communication from office and technician (Chad) and efficient, friendly interaction. I’ve been a Stout client since 1990 and wouldn’t dream of using any other vendor.”
“Chad did an excellent job. He went above and beyond helping us. He was very customer-friendly and professional and efficient.”
“Very professional and courteous. Very pleased with the service. He even checked to make sure duct work under the house was okay.”
“Chad Overcash is an excellent technician and did a fantastic job for us!”
“It had been a while since my two heat pumps were serviced. I chose Stout given their ratings by other customers. Jeremy thoroughly serviced the units explained everything in detail including my options for a repair that was needed. He took care of everything while he was here. Very professional and courteous. Very pleased with the service.”
“These guys were outstanding. We had our furnace replaced and they were very professional and efficient. Not an easy job with the dynamics of our house.
Scott, Will, Chance and Sam are a great crew!”
“They were very courteous and kept me informed has to what they were doing. They cleaned up everything and so far the unit is running good. I would gladly recommend your company to others.”
“What an excellent install by a professional couple of guys! Brian and Andrew knew exactly what to do and went about the install professionally while putting up with attic heat and barking pugs. A job well done and I will always use Stout for heating or AC needs. Thanks again guys.”
“Demonstrated professional knowledge and care while working my cottage. Provided supplemental overnight air conditioning while system was being installed. Cleaned up well. Very nice experience.”
“I can tell that Chad loves his job; and did a great job. He had nothing but praise for the company and his co-workers.”
“Consciousness, hard working, pleasant and productive team. Informative on how the new system works.”
“Jeremy Lingle is invaluable to us. He is polite, upfront, knows what the problem is within minutes and always does a thorough job! He is the best!!! Can’t sing his praises enough.”
“Called Anna and tech was dispatched that afternoon. Both Anna and tech were very good, credit to Mark’s business.”
“Chad is both knowledgeable and personable. His concern about both product service and customer understanding are remarkable.”
“A big Thank You to the install team at Stout for the professional install of my new heating and air conditioning system. You guy’s did a great job! Thanks Chance, Sammy, Scott, William and Brett.”
“Jeremy has been to my house a few times for PM and repairs. He’s always wearing a smile and is enjoyable to talk to, explaining every step of what he’s trying to get done for you along the way. Keep up the great work, Jeremy, and thanks for everything, Stout Heating & Air team.”
“Mike did an excellent job! Explained everything very well. Very polite!!”
“This crew was very courteous, very professional, very knowledgeable and the hardest working group I have experienced in a very long time. We are pleased with our new system and we would recommend Stout Heating and Air to all homeowners. Thank you to the entire company!”
“The men did a great job on the installation of our heating and air conditioning unit. They worked fast and explained the system to us.”
“A good design, seems to be working well at all ambient temperatures. The installers were very friendly and did a fine job in a minimum amount of time.”
“Richard Sunding’s work is always superb! He is a terrific communicator and technician who works hard and answers questions cheerfully. I am confident that my house will be warm in the winter and cool in the summer, thanks to the Trane gas pack I purchased from Stout Heating & Air, carefully maintained by Richard! Much appreciation to all in the company!”
“We’d like to thank the entire team for the excellent job they did replacing all the old ductwork and installing central air in our 120 year old home. Everyone was very professional and courteous and went out of their way in ensure our comfort during the whole process. I would highly recommend Stout and plan on using your services if needed in the future. Thanks again guys.
“Techs showed up exactly on time, got right to work, worked until the job was finished, and cleaned up everything when they were done. Scott, Chance & Bobby were each very professional, inspired confidence, and Scott kept me in the loop. Yay we’re toasty again! Go Stout without doubt!”
“Outstanding Service! We had an issue with a slow freon leak. We reached out to Stout as they carried our preferred brand. A technician came out and spent a great deal of time to ensure our assumptions were correct before confirming the issue. Considering the age of the unit, he recommended we get an analysis of replacement vs. repair so we could make an informed decision. Ryan completed a full analysis and we decided to replace our 15-year-old unit. So, Ryan sent his team to complete the installation. Considering the supply and demand issues of 2021, they were quick to acquire the material and promptly installed the unit. Every member of the team was very professional – from knowledge to quality of work, we couldn’t have asked for more. They’re a no-pressure sales approach company that does outstanding work & I highly recommend them to anyone needing heating & air service.”
“Jeremy is so knowledgeable and pleasant, look forward to him coming back to service my unit.”
“Installers were professional and worked quickly to replace our system.”
“Jeremy has always provided exceptional service despite his bad attitude (just kidding!). Honestly he is the best technician you have dispatched to my property the entire time I have used your service. He is highly professional, knowledgeable and always willing to answer my questions and address my concerns. Please give him a $$ bonus for the incredible service and positive example he provides for your company!”
“Very nice and explained everything that needed to be done.”
“Thank you Brandon, Chance, Corey, Scott, and Ryan for providing an excellent installation of a new heating and air system. I could not have asked for anything better than what you all provided. You were exceptional and I am very happy with my new system! You all put in a lot of long hours and i appreciate it very much. I am very happy with Stout Heating and Air and will continue being a customer for the long term. Thank you also for Jeremy Lingle for his help.”
“Great sales experience working with Ryan and first class installation work done by Scott. When folks take pride in their product and workmanship you know you made the right choice. Install was a 24,000 BTU Trane/Mitsubishi branded mini split. Airconditioned garage is now another almost 500 square feet of useable space for home gym etc. Great Company, Product, and experience. Highly recommend Stout Heating & Air!”
“As always Stout service and people are the greatest. They preformed a complete furnace and air conditioner replacement in a day and a half!”
“Mike has been here before working on old system. And as alway great guy to work with like all the Stout staff has been!”
“STOUT HVAC thank you for your continuous service, Joey thank you for always taking excellent care of my AC unit.
Appreciate you guys and your excellent service!!!”
“Richard was very courteous and listened to what I had to say. He then began checking things out trying to diagnose the problem. He found the problem and checked it several ways. After doing the checks he advised that my 28 year old unit had met its demise. I trusted his opinion.”
“As always – courteous, thorough, quick service of outside Trane unit. Reviewed notes with us.”
“Professional prompt service. I have been using Stout going on 20 years.”
“All staff were pleasant, neat, thoughtful, and efficient. They made sure the new furnace was working before an unexpected cold snap and returned to complete the air conditioning installation and a systems check. Shoutout to Brett, Daniel, Jimmy, Scott, Mike, Jeremy, and Chad for your professionalism.”
“Mr. Lippard was courteous and professional. He was at my home to replace a motor, and noticed that the coils were dirty and he actually cleaned them!!!! In today’s “lazy” work force, and there’s hardly no such thing as Customer Service, I take my hat off to Mike for doing this.
Thank You!”
“Professional, efficient, comprehensive and considerate.”
“Richard is always just great, and it was a pleasure to meet Chad, who also did a superb job. The Trane gas pack and duct work, installed in October, 2019, work perfectly. All the help is much appreciated! Thanks to Anna for making the appointment.”
“As always, Richard is professional, personable, helpful and gets the job done right!”
“Ryan Stout helped us tremendously with deciding which gas furnace we needed for the downstairs and each explanation was so easy to understand. Cory and Brandon were the installers and absolutely awesome! So polite and friendly and even stayed late to make sure all worked efficiently and explain the new thermometer. We have been with you guys for a long time and from your receptionists to your technicians we appreciate every service we have had!”
“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”
“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”
“Had a new furnace and air conditioner installed on 11/23/20 Three young fellas I believe Drew,Brandon,Chance really nice guys very knowledgeable and did and excellent job couldn’t be more pleased. Thanks Guys”
“Mr. Lingle was very professional and friendly… listened to my problems we were having……found the problem and fixed it …I am very satisfied with his work and manners…..”
“We have had the Stout Team for over 12 years. The entire staff is courteous, helpful, and always arrive the day and time scheduled. Very good company with good products and great people.”
“Richard is very professional, efficient and very friendly . The annual maintenance agreement is a great deal.”
“Joey is a highly competent, seasoned professional, and just plain nice. During my first routine maintenance he identified an issue, a remedy, as well as educated me on easy things I can do in between service to keep things optimal and clean. I have interacted with about a dozen Stout folks and every single one of them are awesome, customer focused, “happy campers”. I cannot say enough good things about them. They are quality and fair on cost. Really cannot ask for much more…however…you’ll get it!”
“Stout Heating and Air is a top rated company and well deserves it!! All the techs that have come out for a problem we were having, have been knowledgeable, efficient, friendly, and genuinely cared about the work they preformed. I could not recommend a better company!”
“The service appointment was done in the time frame which Lori outlined to me when I called to request service on our a/c unit. Drew arrived shortly after his notification and was polite and courteous. He inspected the unit, diagnosed the problem and performed the repair in a timely manner.”
“Good service and repair. We also had Brett Graham come out at the same time to inspect out complete A/C and give us a quote on a new system and he went over everything with us including the breakdown of payment if we financed. I am impressed with the technicians, especially Brett, the after hours technician and the office staff. We’ll be going with a new system since this one hasn’t been right since our house was built 11 years ago. We will be going with Stout for the purchase and installation of the new unit. Thank you Stout for great customer service.”
“Prompt service handled in a very professional”
“very professional our entire home is cold they replaced, inside unit…outside unit…duct under house…had to modify the inside area for heat box, my wife and I are very pleased job well done”
“Always nice and efficient. Stand behind their work”
“Jeremy and Ryan have been great with any issue we have had with our AC system! We really appreciate the quick response they've had to anything that we have needed. Our system was a mess before they came and fixed it and we are so thankful for all the hard work they've done!”
“Great guy. Very pleasant and explained problem. Lucky to have him as an employee.”
“Excellent service. Very happy with the results. Wonderful crew. Thanks to all who worked so hard.”
“Drew was on time and efficient in finding problem with AC. The unit is working better now. Very professional.”
“The service was great. We have use Stouts for years. They always do excellent work at a good price.”
“Joey was very nice and professional.”
“You provided prompt and professional service during a very busy time of the season. Drew was very informative on the subject matter. He watched the video of my unit "acting up" and jump right to the problem. Thanks!!!”
“Performed the maintenance check in a timely manner. Nice, professional!”
“Is always on time give a great service and explain with details the problem”
“Awesome came early Sunday morning when AC quit working on a 95+ day. Fixed in less than 10 minutes.”
“Joey was very professional and did a great job.”
“Mike came to our house and had our problem fixed in just a couple of minutes. Grateful he could come out the same day we called and had the part he needed already on his truck. We didn't have to last long without A/C in the heat of summer!”
“As always Mike is a perfect example of a great representative for Stout Heating & Air!!!”
“As always Mike is a perfect example of a great representative for Stout Heating & Air!!!”
“Performed maintenance and explained any needed replacements. Very knowledgeable and professional.”
“Mike cared about my concerns. Rare these days. Thanks Mike”
“Mike cared about my concerns. Rare these days. Thanks Mike”
“I called at 9 am, they were here by 11 am. Friendly, fast, efficient service and they repaired my air conditioner where another company failed the previous day. I have used them 3 times now and made a mistake going with another company because they came up in Google and had good reviews. I won’t make that mistake again and will call on Stout in the future. Fast, responsive, and honest company. Well worth doing business with them.”
“After having a tree fall on our downstairs unit, they were very quick and helpful getting a new unit in. They did an awesome job as always!!! Thanks again!!!”
“The Guys were professional and were there for any questions throughout the entire replacement. Stout jumped right on all our needs for the process to be as smooth as possible. Thank you”
“Mike did a great job. Left no stone unturned.”
“Joey Charleston is a great technician & an even better person. He was kind, efficient, explained anything we weren't sure about and has my air conditioning unit back in the 70's.”
“Excellent job! On-time Fast & reliable! Diagnosed the problem & repaired the problem quickly. Also checked an additional system!”
“Prompt, on time, thorough, friendly, and cleanliness.”
“Excellent service, reasonable price. Have used you for years and always has been satisfied with your service.”
“inspection with tool to measure variations on temperature in the affected area showed poor seal from the attick access door..moisture discovered in the crawl space from plumbing issue may be part of the problem. Recommendations for corrections needed were offered.”
“Our A/C was not cooling and called for service after hours. The after hours call was handled efficiently and a service technician arrived with 30 minutes. Drew found the problem within 2 minutes after arrival, replaced the part and was on his way within 15 minutes. Great customer service!”
“Took about 15 minutes to arrive after the call. Very courteous and fix the problem quickly. Never had any problems with Stout.”
“Very professional. And fast.thanks again”
“Technician (Jeremy) was prompt and explained annual maintenance checks. He also checked out where an animal (possible grey Fox) had tried to crawl into outside duct. No major issues found and I am confident our system is ready for any weather.”
“Came a day earlier than expected Very nice and thorough. Thank you Mike”
“Drew did a great job. He new just what to do. Thank you very much.”
“Jeremy did a thorough job and was extremely polite and efficient. We were very pleased and will definitely call Stout in the future and refer them to others. Quick, efficient service.”
“Richard came out in extreme heat and climbed up into the attic. Then had to go out into the heat as well to work and after he finished he explained what he had done and why. I was very appreciative.”
“Very knowledgeable and answered all of my questions so that I could properly make the right decisions. Very professional and courteous.”
“Fast, friendly & fair. Very pleased. Richard was extremely helpful & thorough.”
“Richard always seems to be the one to come service our unit and he is always quick and thorough. Job well done every time”
“Richard was on call. As always friendly and helpful. Fixed our problem in no time.”
“Mike has serviced our units for several years. He is courteous and always very friendly.”
“Richard was great; prompt, quick, and to the point.
I’d like to know, since we bought the full maintenance program, what will be covered in this situation. I paid $95.23 today. He had to order a new fan, perhaps a motor.”
“Mike is awesome. Always on time and does a great job.”
“Very quick response! Drew was able to quickly identify and fix the problem.”
“Excellent service, friendly technician. Very professional”
“The electricity stooped for 8-9 hours—this stopped the AC–but not anything else in the house.
Technician worked until it was restored!!”
“Very knowledgeable and keeps everything running great!”
“Really took care of us! This is why we use Stout!”
“Mike was prompt and honest in his appraisal of the issues. Older equipment is in need of replacement.”
“Was very professional. And polite. Will use again.”
“Jeremy( HAVAC System Tech.)is always positive(even when delivering bad news about our AC). Jeremy is very professional and customer oriented. We continue to be amazed at his knowledge and his stellar work. Thanks Jermey for solving our HVAC issues and thanks go to Stout for providing us with such a excellent HVAC Sevice Tech.
Chris D.”
“Even after hours the service was quick and efficient. Jeremy was very pleasant and got things cooling quickly!”
“Mike came out at the appointed time and took care of the preventive maintenance on our heat pump. He was as professional as he has always has been. I have gotten to know Mike over the years and I feel he takes care of my equipment as if it was his own.”
“Drew arrived on time for my scheduled appointment. He changed the filters in my hvac unit and check the air quality in my home. He was very professional and knowledgeable . Thanks Drew!”
“Great customer service and quick response time. Thank you for helping me out.”
“Jeremy was very nice and did a great job!”
“Drew arrived promptly as scheduled. He was very polite and professional. I have always been pleased with Stout Heat and Air.”
“Joey diagnosed the problem as soon as I explained the noise coming from the unit. He quickly confirmed his diagnosis and made the repair. Joey was also very friendly and courteous. We appreciate such great service.”
“Fast friendly service. Using Stout for years and I continue to recommend their services.”
“Tech showed when scheduled checked unit in a timely manner and left”
“Jeremy did FANTASTIC WORK. He was super courteous and super professional! Combined with a great personal touch.”
“Jeremy was prompt and very friendly. I explained what my A/C was not doing and he knew how to repair the issue. The repair was very fast and am a happy customer.”
“Prompt. Professional. I loved all the info sent up front advising technician was on his way. Lots of info on what to expect and the credentials of technician. Drew was super friendly and polite and knowledgeable. A++ service! Highly recommend Stout!”
“I am pleased with the work that was done”
“We have been using Stout for our service for many years now. When it was recently determined we’d have to replace our current unit we decided to have Stout do that as well. The guys that came out to install the unit were very courteous and pleasant to deal with. They ran into some unexpected hurdles but worked diligently to get everything hooked up as quickly as possible.”
“Stout Heating & air installed new Hvac system in my home. Excellent customer service from start to finish. I’m a very happy with my new system. Workmanship was top notch. Thanks Stout heating & Air. Special Thanks to Brett G. I definitely would recommend these guys to anyone”
“Stout Heating & air installed new Hvac system in my home. Excellent customer service from start to finish. I’m a very happy with my new system. Workmanship was top notch. Thanks Stout heating & Air. Special Thanks to Brett G. I definitely would recommend these guys to anyone”
“Joey is always smiling and happy. We have never had a problem with any of your techs. Thank You”
“Mike was efficient and professional as he serviced the heat pump at our house. He arrived on time and worked hard while here. He is always so nice and pleasant, as are all of the Stout employees. We are thankful for the good, prompt service and attention to detail that is a constant at Stout Heating & Air Conditioning, Inc. We would not consider using any other company.”
“Jeremy did a really great job and he was very nice and professional. He really cares about doing his work with integrity. The repair job my my ac unit was a real pain but he made it happen happen.”
“Joey is a fine Service Tec.
Know what he's doing.
Requested his services on every service job we have.”
“Always very professional and personal. Every Tech that has come to the house has been above board each time. Top notch company.”
“Mike is always friendly and keeps us informed of everything he does on the heat pump system. He also lets us know what is happening under the house! For instance, we have a LOT of spiders that need to be taken care of. He always wears booties on his shoes, does the work in a timely fashion. He even wears his mask due to the dreaded "virus" floating around. Highly recommend this company.”
“Very knowledgeable and gets service done through and quick”
“Good Tech , Quick to find the problem and repair.”
“Ultimately needed some repairs beyond the servicing I needed. Mike informed me of my options. He has been here a few times and I have been satisfied with his work.”
“Thank you Joey!
Excellent services provided for annual maintenance of heating and air units. Reinforced cap on outside hut where caulk worn loose. Always know quality and professional services are achieved.”
“Showed up right on time. Offered a few different repair options. Very knowledgeable and took a lot of time evaluating the problem.”
“Great guy to work with, very friendly, polite, and professional.”
“Stout has been our heating and air go to company since 2000 ( when we moved here). They were referred to us by a new work friend and it was the best referral we ever got. Thank you all for your trustworthy service. ? And thank you Drew, for a great job today ?”
“Our air conditioner stopped working in the heat of mid June. I called the office on Tuesday morning, Jeremy came right after lunch on Wednesday, and got it all fixed! Thank you so much! You all are the best!!!”
“I have been looking for three weeks to find someone to come out and check my air conditioning unit. I was met with they don't service the area or I was wait listed 2 weeks or more. I found Stout on the internet. I believe Anna was her name. She was able to send a technician out the same day. After not having cold air for several weeks, to having cold air in the same day I am very pleased and appreciated the kind and concerned service I received from a Richard Sunding.
Thank You Stout heating & Air Conditioning, INC”
“He checked the unit and added 1 pound of refrigerant. He was patient and will to explain the fix.”
“Quick, efficient and explained everything very well”
“On time.
Careful attention to detail.
Friendly service.
Knowledgeable of system specifics.”
“WOW! Superb service – and so fast. I called at 7:30am this morning and by 8:30am technician was here and unit was repaired up and running by 9:00am! I am so impressed with their service – and would highly recommend again and again! Thanks for the great work!”
“Jeremy arrived on time after short notice on a very hot day. Got the repair done quickly and explained exactly what was done. Stout is a great HVAC company. Highly recommend.”
“He checked it out good. Could not a problem but it started cooling again. Thank you”
“Richard always does an excellent job when working on our A/C and heating systems; he is thorough and his customer service is outstanding. He is always prompt and lets us know about any issues we may be having with our HVAC. Everyone at Stout is always very pleasant to work with and we never have to worry about our home heating and AC. Thank you so much for all of your assistance over the years, we are forever Stout customers.”
“Jeremy was friendly, polite and efficient as always. We’ve been dealing with Stout for years, and have maintenance agreements; we’ll be coming back for years more. Many thanks for taking care of our heating and air.”
“Drew did a great job found the problem and took care of it very pleased with his work”
“Drew shared all of the information with us and made us aware of everything along the way. We appreciated the prompt visit.”
“Drew did an excellent job checking our air-conditioning system out. He was very courteous and nice and knowledgeable of what he was doing. We would like to get set up on a service contract every six months. Thank you for the good service and have a good day.”
“Very friendly. Did an excellent job servicing my heat pump.”
“Very good service but I will not know until we get through the summer heat! Time will tell!”
“Mike is a very capable, knowledgeable and personable individual and your company is fortunate to have him.”
“Mike arrived promptly and expeditiously diagnosed the reason for the malfunction in a capable manner. He had the unit cooling again within a short time. He was courteous and professional at all times. Very good experience!”
“Jeremy arrived on time and immediately started working to replace our thermostat. He explained how to operate the new one and politely answered my questions. Awesome service!”
“Joey was awesome! We will request him next time!”
“Drew was very prompt in arriving, gave us an explanation of what was needed to be replaced and why, and worked efficiently to get it completed. We thank him for a job well done!”
“He knew what he was doing and got right on it. He did a great job. Very professional.”
“Our Serviceman Jeremy is Awesome He arrived on Time and found our Problem and fixed it in minutes. ThankYou Stouts for Being our Heating and Air Company we Appreciate Each of You! God Bless You All”
“They came out quickly and repaired my AC. Mike was a very nice guy as well!”
“Mike was really nice did a great job servicing my unit highly recommend stout heating and air”
“Excellent service and communication”
“Regular scheduled service, on time, went right to work. Well mannered and courteous.”
“We have used Stout Heating and Air for 20 years. When we built our house, we chose them in part because of their excellent customer service. They are great to work with and never let us down!”
“Quick
Professional
Thorough
Good sense of humor”
“He did a fine job and hope our units are now in better running shape and will run longer and better”
“Always a pleasure doing business with you. Joey has been to our home many times and is always friendly and professional and does a great job maintaining our air conditioner.”
“They did a great job installing a new A/C unit.”
“Mike Lippard came out to the house, on time and professional demeanor. He efficiently worked to diagnose the issue, and was able to correct it in about an hour. Prompt, professional and friendly service I can trust. I couldn't have asked for a better experience. I will recommend Stout to my family and friends from now on.”
“The service repair tech was cery informative and thorough. He let us know about all our options so we could make a decision on our services.”
“Drew did an excellent job checking our air-conditioning system out. He was very courteous and nice and knowledgeable of what he was doing. We would like to get set up on a service contract every six months. Thank you for the good service and have a good day.”
“Rick has always done a great job. Between the time I called and his arrival couldn’t have been 20 minutes. A simple part replacement and he was done! Thank you Rick!”
“We cannot thank you enough! Fast friendly service. We will be calling Stout for future service.”
“Drew was on time and did a fantastic job with our spring maintenance. Stouts HVAC has always had exceptional employees with great knowledge. The office staff is always very helpful also.”
“Technician was prompt, professional, and courteous. I couldn’t have asked for a better job.”
“Technician came a day earlier than initially promised. Very polite and he knew the problem right away!”
“Richard is always awesome. He know my unit and his stuff. Courteous and prompt.”
“Arrived at designated time. Performed service in a timely manner. Pleasant to deal with. Completed job as requested. Knowledgeable about service performed. Have used Stout for years. Will use again! Great company!”
“Great employee. Very knowledgable and professional. Was in and out quickly with problem solved. Thanks”
“This was the best experience, from our initial diagnosis from Jeremy to option review with Ryan then install with Cory. What a great company with top notch employees.”
“Always professional and thorough. Jeremy has kept our HVAC system running perfectly for years!”
“Job completed with ease. And total satisfaction. Trusting Stout’s details for years! Still going strong!”
“Jeremy was very professional. Identified the problem and made the repair in less than 1 hour. Thanks.”
“Mike was very friendly and informative. His work was very efficient. I would highly recommend him for any job.”
“Jeremy conducted our spring service with the usual demeanor and professionalism that we’ve grown accustomed to from him. He’s a genuine credit to your company.”
“Jeremy was very professional and very polite also very knowledgeable, he had us up and running in no time, thanks Jeremy!!”
“Received email and call prior to Drew’s arrival. He was courteous and completed the work without requiring supervision.”
“Called in because the heat wouldn’t come on after switching from air conditioning to heat and had been having trouble with it. Temperatures outside have been up and down and the thermostat had been acting up and not wanting to switch over. My mom lives with me and is almost 80 and on blood thinner….STOUT worked us in because she was cold. Jeremy came and not only checked the unit while it was pouring outside, but installed a new thermostat….it’s toasty now for mom. I can count on STOUT for making things right!”
“I am always satisfied with Stout’s service.”
“The tech was friendly and knowledgeable, service was great”
“Jeremy was on time as promised and performed our PM in less than perfect weather conditions. Thanks”
“Many thanks to all the staff members who have helped me with the purchase, installation, and maintenance of my new HVAC system! Richard Sunding repaired my old unit last spring, giving me time to research the options for a new system. He did an excellent job on the first annual checkup. Everybody has been terrific, and I look forward to a long, happy association with this fine company. I truly appreciate the outstanding work and communication!”
“Joey always does a great job thanks for coming out so fast”
“Richard always does a fine job….First class service by a good company”
“It took hardly any time for the service call to be addressed and for the repairs to be completed.”
“I love Stout Heating and Air , you guys are awesome I glad that I am a Priority Customer with your company”
“Stout always is fantastic with their service I love being a priority customer”
“Mike has come to our aid twice, for separate problems with our ac unit/heat pump. Both times, he was quick to identify the problem and provide helpful information and guidance on the direction we should take to solve the problem. He gets us up and running quickly, and is always very friendly and sociable. After the assistance, the first time, I wasnt hesitant to call and was glad when Mike came again. Highly recommend Stout and Mike is great.”
“I called Stout at 4:30pm, 30 minutes before closing on a Friday. I would never call someone that late but we only realized then that our AC wasn’t working correctly and we have a new baby at home. With high temperatures forecasted over the weekend, Stout immediately looked for a technician to come to our house. We are so appreciative of this! Although we have to have a part ordered, the rush to get someone to help us out gives me high ratings in my book. Thank you so much!”
“Drew is the Best!!! I recommend Stout to everyone in the area!!! A quality company for sure”
“Jeremy was very thorough and patient. My husband stood outside and “chit chatted” with him the whole time he was there completing the maintenance on our air conditioning unit. He also made sure to place a call to the office re having someone come out and give estimate on replacing a unit in our garage.”
“I have used stout for several years for spring and fall tune-up and maintenance. They are always prompt and on time, calling or sending am email when they are on their way. They are very efficient and professional, and clearly know what they are doing…. and they do it well. And in today’s cronavirus environment, mike sides maintained a respectful “social distance” as we talked and as he worked.”
“Richard was so friendly. He did a great job servicing our air conditioner. He is very professional. I would recommend Stout Heating & Air to our family & friends.”
“Always good to see Richard. He completed a change that I need in the downstairs heating unit. Many thanks!”
“Very friendly and informative!! A pleasant guy”
“Drew is always friendly, competent and efficient. I am very pleased with his work and professional attitude”
“These guys are knowledgeable and do a thorough job.”
“Joey was great as usual. It gives us comfort and confidence that our units are being well taken care of with him.”
“Called yesterday and they were here this morning on time. Jeremy was an outstanding tech and provided the most professional customer service I have received from any company in a long time. The ladies in the office were outstanding to deal with and got my family taken care of very quickly. Thank you stout for the service you provided my family this morning and definitely will refer this company to anyone! Awesome!!”
“Mr Sunding was polite and explained in a professional manner what he had accomplished.He also showed me a water leak which needed repair.
h”
“I feel confident that when it’s time to switch on the air conditioning, I’m set and ready to go. Joey was professional and wearing a mask for safety . Thank you.”
“Jeremy is a pleasure to have visit, very personable, yet efficient in doing service. Fixed what would have been a problem before it was. Thank you.”
“The service technician arrived at the scheduled time and spent about 45 minutes thoroughly checking our cooling system to see that it’s ready for summer season.”
“I highly recommend Stout Heating and Air! I had an emergency call Sunday night and they were at my home within an hour. Drew was very professional and polite. Job was done quickly and I had him come back out two days later for maintenance call I signed up for with Stout. They are wonderful!”
“Mike was very pleasant and professional. Thank you.”
“Reception staff is always courteous and helpful getting a service call setup when we need help or maintenance. Jeremy has performed a lot of the work and maintenance on our air conditioning system over the years and every time he does a fantastic job. His work always resolves our issues and he explains exactly what was done to resolve it. I wish that all of the services I use had this level of professionalism and customer support. Thanks.”
“We’ve been using Stout Heating & Air for years. We’ve been pleased with everyone from the office staff to the service personnel. Everyone is pleasant to work with and provide prompt and courteous service.”
“Jeremy arrived on time and performed the spring checkup of our 2 systems with no problems.”
“Mike was early & accomplished the routine maintenance in short order. Friendly, courteous & helpful. Good job!”
“Great Service I am truly blessed to have found Stout Heating and Air and my service repair man Mike Lippard thank you.”
“My boy, Jeremy, did his usual amazing job!!! Thank you..
♥️♥️♥️♥️”
“very professional – and do excellent work”
“Mike was very friendly and very efficient. Thank you Stout for all you do.”
“The technicians are fantastic. Always friendly and great personalities ..!!”
“First time here. Went straight to work. Knew what he was doing. Nice guy.”
“Stout employees are the most knowledgeable professional, courteous and just plain nice. I would recommend Stout Heating and Air to anyone needing service. Thank you to all..”
“I always ask for Joey to do our maintenance because he is very reliable and friendly. I have never had any issues when he is finished with the job. He is an awesome person and your company is as well. Thank you very much,
Tom Kohler”
“Jeremy is friendly, efficient, and practiced social distancing. He’s our favorite maintenance man. ?”
“They have always ask for information/opinion before beginning work. Prompt, quick and reasonable rates.
Thank you Drew and Richard”
“Jeremy is always very thorough. We appreciate him and his friendly service. He represents Stouts very well.”
“Drew was very professional courteous and considerate of our safety”
“Richard was professional and did a fine job.”
“We have been with Stout for a number of years and we are visited twice a year. I love this company and in particular I love our techncian. Joey is the best! He does an outstanding job and is very thorough! I am always delighted to see him. He is friendly and kind and I always ask for Joey to visit even though I’m sure all the Techs are great. Stout runs a fine company.”
“Drew was very professional and friendly ! Very informative throughout the process. Represents the company well. Thank you !”
“jared was informative and did a great job”
“Mike Lippard is always professional and does and exceptional job”
“Mike was prompt, friendly and knowledgeable”
“I like Drew being so professional and I would like to keep him as my technician i am very satisfied”
“Richard performed routine maintenance on my unit that was put in November 2019 and changed filter. Timely, efficient, courteous service.”
“Mr. Covington was professional in performance of his duties. He was friendly, thorough, and informative while conducting maintenance on my heating & air conditioning system. Upon completion of his task, he ensure that I had no unanswered questions. Although he was focused on his tasked, he acknowledged me as valued customer by keeping me informed of each procedure he performed. Thank you Stout”
“Jeremy was right on schedule. He worked for an hour and a half. Before he left he stopped by and told me everything he did. He answered all the questions I had. I was impressed by his courteousness and professionalism.”
“Mike is both friendly and does excellent work.”
“*** I’m not 100% sure I picked the right Mike. If not please change it ?
My service is always perfect. Mike does a great job, very friendly and personable. Stout does an awesome job helping me keep up with the maintenance schedule. I don’t know what I’d do without them. I highly recommend using this company.”
“Mike is a great technician and really knows his stuff about all the equipment offered.”
“On time, courteous, professional, and did good job covering our new normal social distancing.”
“On time, courteous, professional, and did good job covering our new normal social distancing.”
“Jeremy always is great to do our service. Friendly, professional, and neat. Stout as a whole is a great service provider.”
“Jeremy always is great to do our service. Friendly, professional, and neat. Stout as a whole is a great service provider.”
“Service is consistently prompt and efficient. Jeremy is always polite and respectful of my property.”
“Drew was very though and really took his time checking out both the air handler and compressor very polite and professional”
“As usual we were very pleased with the service tech who came to our home for the downstairs air conditioner and upstairs heat pump. He was on time, courteous, and thorough.”
“Stout Heating and Air Conditioning, Inc. is an AWESOME company that has the most professional service technicians around! Each visit is pleasant and they strive to do everything they can to help people and in today’s times, that means alot! Our community is blessed to have a business like Stout to serve us and truly care about their customers!”
“Very happy with the service
Thank you goes out to Drew.”
“Explained everything thoroughly and were extremely polite and professional young men. Thank you so much!”
“you can trust mike to go the extra mile to make sure he leaves your heat pump in perfect shape!!”
“Jeremy is so very nice and friendly. He does good work and answers any questions.”
“Jeremy was, as always, very friendly, courteous, and professional. A pleasure.”
“Serviceman,courteous, very knowledgeable,friendly and professional.”
“Mike Sides did a great job. Always know he will do the job right.”
“Richard is very professional, courteous, friendly, and competent! You can depend on him!”
“So glad we changed to Stout Heating and Air. The service is second to none. The service technician is always nice, professional, on time and does a great job of maintaining our 2 Trane units. Joey always does a GREAT job.”
“Jeremy was very polite and professional. Answered my questions.”
“Mike was on time for the call, giving us notice that he was arriving.
Maintenance was done to the air handler and to the air conditioning unit.
Mike was thorough in his inspection and service to the two units.
Mike’s service to the units gives us a feeling of security relative to the operation of our equipment.”
“Jeremy was very polite and professional. Answered my questions.”
“Very nice & polite young man. Sorry cannot remember his name”
“We have been having trouble with our AC system when converting from heat to AC as well as it shutting off sporadically. We called and scheduled a service and to have the tech. check a wire we saw with some damage. Mike came out quickly and found the problem right away. We are very thankful it was a simple fix. He repaired the damaged wire and a few other problems that were all contributing to the reliability issues with our system. Very professional and knowledgeable. Easy to work with. Definitely recommend Stout heating and Air.”
“Stout recently installed our new mini split system in our split level home & for the first time ever all rooms are comfortable on each floor. Thrilled !! Brett was very thorough on planning the install and communicating with us every step of the way. Holland,Jon,Cory & Brian were a fantastic crew! They were on time,efficient,hard workers that kept us in the loop,respected our home & our dogs. Thank you guys! We definitely recommend this company”
“Richard did a very good job replacing my blower motor, very knowledgeable and professional. Thank you very much.”
“Jeremy was knowledgeable and efficient and friendly. The routine maintenance went smoothly and quickly. Couldn’t have asked for a better experience.”
“Excellent service, very professional.”
“Pleasure to deal with!! Did quick and great work”
“Wonderful service from the Stout team! Jeremy was very knowledgeable and nice.”
“Sorry, can’t remember serviceman’s name, but he was very pleasant and thorough and he did
everything carefully. He was fairly tall and a young man–said he had been here before.”
“Very professional service and quality work performed”
“Mike was very professional during the visit. He stayed outside and made sure he was 6 feet away while letting me know what was done.”
“Joey done an awesome job, was very thorough and answered all my questions and concerns!”
“Unit was frozen. Drew cleaned the filters and said he would be back later this afternoon after the unit thawed out. Always great service from you guys!!!”
“Jeremy is slways pleasant to work with. Takes his time and does it right.”
“Overall great experience, professionals that perform excellent work. It is obvious that Stout HVAC takes pride in their installations and the crew that sent to our home displayed that pride from start to finish. Special shout out Logan and Scott, we thank you very much!”
“Really like working with Joey. He is very knowledgeable with our units.”
“Jeremy has been servicing our units for several years and his performance, both personal and professional, has always been exceptional. He has always been prompt, considerate and thorough. Jeremy always makes sure that we are pleased with the maintenance he performed. We couldn’t ask for better service.”
“Mike was very professional and maintained safe distant during our maintenance. Recommend Mark giving a veteran discount! Truly great personnel working for this awesome company!”
“Drew called to let me know when he would be here and was very polite. He worked very hard and and left everything clean and in order.”
“Jeremy was very polite and respectable.”
“Drew called 20 minutes before arrival. Was right on time. Did what he needed to do and left. He was polite and kind but came and went as he needed.”
“Jeremy is pleasant, thorough, and knowledgeable. His personal standards for his work are very high. He also answers any questions or concerns I might have. I ask for him by name each time maintenance is due, even though I feel sure that all your technicians are also well-trained and efficient in their work.
I appreciate the excellence to which Stout adheres. (But I do wish that the annual contract fee would rise more slowly!)”
“Mike is top notch in every way!
I always request him to service my two H/AC units.”
“Fast and thorough. Drew spent a good deal of time diagnosing the problem.”
“Richard performed the maintenance check on our A/C system. He was very professional and reviewed the system check with me. We have received excellent service from Stout Hearing and Air Conditioning! Thank you!”
“Richard Sunding performed checkup on air conditioning unit in a timely manner. Very professional.”
“Very professional & friendly. Very satisfied with Stout!”
“Very professional & friendly. Very satisfied with Stout!”
“Jeremy is a great person to work with.”
“A job neat and well-done and very prompt service.”
“As always Mr Lippard was able to assess the problems with my heat pump and determined it was beyond economical repair. He is a competent technician who I have a great deal of confidence in.”
“The entire process went as planned. All of the staff were professional and did neat job. Upon completion of the installation all of the equipment worked as designed.”
“Stout has been my heating and air condition provider for
23 years since I moved to Salisbury. Everybody from office personnel
to service technicians are professional and courteous. Would recommend
them very highly for your heating and air needs.”
“It is always a pleasure to have someone from Stout’s come as you know you are getting quality service with a pleasant technician.”
“Very satisfied with the service Mike Sides performed on our units! Thank you!”
“Mike was very knowledgeable, efficient and friendly!”
“Jeremy has always been so professional and helpful. He answers all my questions and does his work meticulously. He is an asset to your company.”
“Service was completed very professionally.”
“He informed us what he did, what he found”
“Great job. Called before coming. Gave estimate of repair.
Communication and work done was great. Very pleased with service.”
“Very professional and knowledgeable.
Have used this company previously and excellent results.”
“Have been with Stout for 5 years. They have never disappointed. GREAT company and customer services.”
“I’d just like to say it is always a pleasure to have Richard come to do annual maintenance (and any repairs that might be needed) on both of our heat pumps. He is thorough, professional and always on time. Keep up the good work!”
“Jeremy was very knowledgeable and professional.”
“Very knowledgeable and friendly group. They take the time to understand what you’re trying to accomplish, then go the extra mile to ensure you’re satisfied. Would highly recommend this company for your HVAC needs.”
“Freaking awesome guys!! Sunday morning service call.Thx a boatload.”
“Mike was very friendly and efficient in assessing the problem and fixing it. Good representative of the Stout brand.”
“Richard did a great job today. He is so nice and polite. He did a thorough job of checking out my system. I feel good knowing my system is ready for the summer.”
“Thanks! You service 2 houses for me and the guys are knowledgeable and so nice. Also, Lori, Anna and all are very helpful and kind.”
“Very nice. Came and perform the work and left as he found it.”
“Friday evening,5:30PM, A/C not working, technician came within 20 minutes, and diagnosed the problem. Un fortunately won’t be repaired until Monday, as needs extensive work. But, we are way ahead of the curve now. Great company, been with them for 8+ years, and never disappointed.”
“Arrived on time, very efficient, and pleasant to deal with”
“Jeremy has always been very helpful and attentive to any concerns.”
“Great service. Trusted company and technician.”
“Drew was very professional, friendly, and efficient. Great service! I’ll recommend Stout to all my friends and family!”
“Courteous, efficient service!
Thankful for Jeremy as well as Anna & Lori!”
“Always friendly, knowledgeable service. Drew was very polite and considerate. He ask before coming in if it was okay because of the issues with Coronavirus. He made sure to wear shoe covers so that he didn’t track anything into the house. Made sure we didn’t have any questions. He did a good job.”
“My husband and I have received nothing less than top notch service from the personnel at Stout Heating and Air Conditioning. The office personnel are so courteous and helpful. We highly recommend Stout to anyone for their heating and air needs.”
“Mike does a great job. Answered lots of questions and help me with thermostat programing”
“Jeremy comes twice a year to our home and our daughter’s home. He’s friendly, polite, knowledgeable, efficient, and doesn’t miss a thing. We appreciate him greatly as well as Lori in the office. She has been extremely helpful!! Thanks be to all of you at Stout!”
“Richard checked out each AC unit in a professional and timely manner.”
“I have been a customer over 20years. They have great prices and customer service! Mike always does a great job!”
“He showed us how to use out heat control and aur setting.”
“Joey is simply the best! So very friendly and very thorough in doing his job!”
“we have always been extremely pleased with Ricchard Sunding. he is professional and personable and we appreciate what he does.”
“Mike does a great job. He makes sure everything is working right.”
“Always does a great job, very professional.”
“Always professional and trust the work that is done. I would recommend to anyone. Thanks”
“Mike was fantastic. He showed me everything we needed to have done and why. He took the time to explain everything. I will definitely use Stout in the future.”
“Jerimy is always professional and customer driven. Always does an awesome job.”
“Jeremy always provides great customer service. Glad he is part of your team.”
“Have always had respectful and knowledgeable maintenance technicians service our unit. They seem to go the extra mile to ensure our system keeps running optimally for a nice long time.”
“Mike Sides came to check our air conditioning unit. He spent a lot of time doing a thorough test of our unit to make sure that all parts would be running efficiently. He was friendly, polite and answered all questions that we had. Couldn’t ask for a better technician. We have a lot of trust in Mike and Stout Heating and Air Conditioning.”
“We appreciate the promptness of appointment and the whole team approachStout offers”
“Maintenance was done efficiently and tech was very professional.”
“Richard came out to resolve a minor wiring tweak the day after completion due to one aspect of the full system capabilities not working as expected….not a big deal. He is a master of his craft. He diagnosed and made the tweak accurately and quickly, and then noticed something else not right that a homeowner would never catch. He fixed on existing equipment and tweaked the new, so that ALL was fully operational for the first time. He even showed me how to do my homeowner maintenance in between subscription service visits. He was candid, honest, a pleasure to talk to and learn from. And I already knew quite a bit coming in. If he is indicative of who comes to your home for either periodic maintenance or a problem…..you are in good, knowledgeable, seasoned, hands. For that I would highly recommend Stout for your periodic maintenance needs and no doubt who to call if having a problem.”
“Mr. Sides arrived right on time. He was courteous and worked quickly and efficiently. We have always been satisfied with the level and quality of service we have received from Stout Heating & Air Conditioning. Thank you for the great service.”
“The Stout “team” is exactly that, an AWESOME team.
Lori…..took the initial call..followed up with heads up calls…just a pleasant warm person.
Brett….field rep….did a great job…first with deriving various tweaks to the quote, bringing in Randy with his years of experience to more fully configure the job…visits to and supporting the crew, and supporting the finishing touches that needed fine tuning. He stayed with it until the end and I always felt supported and informed.
Scott was a great lead man, supported by an energetic, polite, competent, and hardworking Logan and Jon.
Holland really worked hard and conscientiously, overcoming multiple obstacles, and with a great knowledge of the electronic details. I knew this as I had studied the schematics myself, so our discussions were spot on.
And Randy, during his quote support visit, his full vision of the solution and directing the traffic for the team remote, the job was executed better than I hoped.
I was especially impressed with the outstanding character of the young bucks, Scott, Logan, Holland, and Jon. It is obvious the Stout management took care to hire its team not just on competence but more importantly on character. I enjoyed interacting with them as they worked, they had fun but worked hard. A fine group of young men that really comport themselves well and reflect admirably upon the company. Thanks to all for a job well done!”
“Mike, did an excellent job for us. He is thorough and business oriented. We are very pleased with Stout Heating and Air. Thank you for a job well done.”
“Mike, did an excellent job for us. He is thorough and business oriented. We are very pleased with Stout Heating and Air. Thank you for a job well done.”
“Scott and the team were beyond outstanding, extremely professional and polite. You could not ask for a better group of young men. Scott’s professionalism is not only a fine example, but he does the Stout business proud and represents them well. I cannot say enough great things about Scott and all the team as he obviously rubs off on them. Kudos to Stout for hiring such a great group of folks!!”
“My experience is always good with Joey Charleston!
Joey is very technically proficient but also has a friendly, personal manner.
So Mark Stout, it is your really good personnel that makes YOU look good!
Paul Keller”
“I have used Stout services for over 20 years & have always had excellent service from them.”
“Drew was on time and very efficient. Very courteous.”
“Good experience & service! Richard explained what he did.”
“Drew actually serviced my house and my mom’s house next door. He was so kind and professional. He wore booties each time he came into my house or mom’s house, we didn’t Evan ask him to. Always smiling and polite. Thank you for your help keeping my home warm and cool.”
“I have a renter that called after business hours that he had no heat. I called Stouts and they said they did have a technician that could come out. Mike called me to let me know he was on the way to the rental property and once he determined what the problem was he would call me. Mike found the thermostat needed replacement, informed me what the cost would be and I told him to repair the problem. I thanked him and told him to be careful as it had snowed that day. The renters have two children so there was never a question that it had to be fixed ASAP. I have called on Stouts numerous times for my home and the rental for ac and heat. They always are professional and do a great job. I have full trust in them and would not consider calling anyone else.”
“Great technician very thorough seemed to really care about his job very pleased to know my system was well checked out”
“Mike Lippard is a great example of a knowledgeable employee. He is friendly and courteous!!!?”
“Mike was courteous and very professional. Checked filters and furnace. Very satisfied with service.”
““Drew has performed Annual Preventive Maintenance for us several times. He is always courteous, professional and efficient. Drew is a great asset to the “Stout Heating and Air Team.” Stout Heating and air installed our Trane heat pump system ten years ago and we have been very satisfied with the service. We want use any one else for any preventive maintenance or repairs other than Stout. Also must say that scheduling is easy with the girls in the office.””
“Jeremy was prompt ,courteous,thorough,and very helpful. I would certainly call on him again.”
“Exemplary service and professionalism..I am new to the city and was most pleased with service and insight provided by this technician. Keep up the good work. I would highly recommend your company to family and friends…”
The two guys that came out to install the new unit were great. They explained to me about the new unit and the new thermostat. They even helped me setup the online access to be able to control everything from my cell phone. After a couple of weeks then someone from the company called to check to make sure everything was running to my satisfaction and wanted to know if I had any questions. They answered all of my questions. This is a GREAT company, I recommend it with 5 stars.
Needed a Sunroom addition to my HVAC system and they recommended and installed a Trane Mitsubishi ductless unit and I have never been happier. Top notch employees from the comfort consultants that came out, the office staff was very helpful and the installers were professional and extremely courteous!! Call them and have your family call, you won’t be disappointed!
Working with Ryan and his company has been nothing but a pleasure and great experience. They do what they say they will and make it an easy process. I highly recommend Stout and will continue using their services without a doubt!