Archives: Reviews

“I don’t remember the names of the two technicians who installed our new unit but they did a great job. They were on time and very professional. They relit all our gas appliance pilot lights and showed us how to use the new thermostat. After finishing, everything was cleaned up and taken away. Brett was our estimator and was very helpful.”

– Eric N.

“Drew is always the professional serviceman with a kind and friendly attitude. You understand completely about your unit as he explains to you in concise and understandable terms. We are so fortunate to have Stout Heating & A/C as our provider. We have used them since 1996 and have always been pleased.
Kathy P.”

– Kathy P.

“I've been a customer for many years and have referred neighbors. I've always had courteous and swift service. Mike L. is a lifesaver and is the absolute best. Alex and Jeremy are great and Anna is always so nice and helpful. I would not use anyone but Stout!”

– Kristin C.

“As always… Stout came through with quality expertise, prompt customer service, and thorough investigation and resolution of the problem! Our heat is now restored, all systems thoroughly checked out, and operating systems explained! That’s why’ve r have been a customer since the 1980s. Your quality of service reputation speaks volumes! We are grateful!”

– Jane W.

“Chad was personable, helpful, and professional. He arrived when he was scheduled, installed a new thermostat., and provided routine maintenance.”

– Thomas C.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂

Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”

– Adele G.

“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”

– James R.

“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”

– James R.

“Jeremy serviced my A/C today and he was awesome. He treated my home like it was his own. He explained everything he was doing and even took pictures so I could see everything he was seeing. He made suggestions of things that could improve the air quality in my home, but with zero pressure to purchase. I very much appreciate Stout Heating and Cooling and their staff!”

– Nita C.

“Alex is always efficient and professional when completing the maintenance on my heat pump. He reviews any issues he’s found when he completes his work.”

– Jim C.

“The technician, Drew, was prompt, courteous, knowledgeable, efficient, and pleasant in taking time to answer the questions I had.
He is an excellent representative of your company.”

– Anne P.

“As always, Mike was efficient, professional, and pleasant as he provided maintenance to our heating/air conditioning systems. We are always thankful for his service and to Stout Heating and Air Conditioning in general. We know that we can count on them at anytime we have a need.”

– Mary S.

“Technician did great checking everything over answered all my questions that I had. great service job checking everything. overall great service”

– Mike M.

“Alex M. is a very courteous and pleasant young man. He did routine maintenance on our system. He checked all settings inside and outside to make sure things were running efficiently. Great job! Always on time and calls ahead. Alex seems to want to try and address any issues we experience with our system. The staff is friendly and helpful.”

– Joann R.

“Drew was professional and explained the simple solution to get the heat flowing more efficiently. I will recommend stout and Drew to my friends.”

– Jennifer D.

“Mike came promptly when scheduled. He inspected our units and found that a condensation tube was plugged and hooked up backwards. He fixed the problem and inspected the rest of the units and found them in good shape. We appreciate your quick service and reasonable prices.”

– Jerry C.

“Every business should have associates like Chad. He was personable , knowledgeable and efficient in his approach to learning the problem and resolving the issue. Kudos to this young man for the manner in which he represented Stout Heating &Air.”

– Neil P.

“Kara was so sweet and professional and her voice so sweet like a kitten drinking warm milk. I can’t wait til my unit breaks again so I can call back and listen to her voice again. Great job”

– Captain M.

“As always we are pleased with the service provided by Stout technicians. Drew was a professional, kind, informative and pleasant technician. He was a pleasure to work with.
Thank you Drew.”

– Kathy P.

“Jeremy was very timely after I placed the service call. He was able to free up a stuck fan and get heat for our home. He ordered a new fan to replace the existing one.
In the meantime we’ve got heat on one of the coldest nights of the year. Very much appreciated. Jeremy was very professional and courteous.

Thanks!”

– Tony N.

“After hours call on one of the coldest nights of the year!! Drew was here in 20 minutes – diagnosed the problem and replaced the bad part all within an hour! Quickly got us and our pets warm again!! We can always count on Stout!! Thank you!!”

– Toby G.

“We were very impressed with the service . As well as the quick response to our issue. Especially since it was last minute and very cold outside.”

– Joseph S.

“Fast and courteous service during a cold spell. Thanks for working me in your schedule. Thanks you Mike for all your professionalism. Unfortunately, I don’t know your last name but I am sure your boss can look up the service call so that he can give that big bonus to the correct “Mike”.”

– Robin R.

“On time. Put on shoe covers before entering house. Took photos of inside and out of furnace. Explained his findings and answered all our questions. Personable and easy to talk to didn’t act like he was in a rush to get to next call but made sure we had all the information we needed.”

– Mike F.

“As usual the technicians with Stout are top notch. 2024 is time for a raise for all the great reviews. It's rare I get the same technician throughout the years and all have been professional and knowledgeable. Protect this business by keeping the employees happy, including those who I have spoken to on the phone.”

– Virginia S.

“Drew was friendly and courteous. He had our problem figure out quickly and explained all our options. I was very happy with the service and Stout is now my HVAC company!”

– Kathy F.

“Many thanks for the excellent installation and service on my Trane HVAC system! I look forward to seeing my neighbor Richard Sunding twice each year for ongoing maintenance and feel confident that if a problem arises, service will be excellent. I appreciate all the staff members!”

– Elizabeth W.

“Mike is very congenial . He is always available to answer any question I might have. Watching Mike you know that he is so knowledgeable.”

– Judy F.

“I have been doing business with Stout for nearly 40 years. There is no better hvac service! Always dependable, courteous and fair. Best quality work too! Chad is super and I highly recommend him for hvac service. Super technician!!!”

– Jarrett C.

“Dealing with Stout was great! From setting up the appointment to having Chad come maintain the unit and fix a duct. He was a total professional and a great guy.”

– Kevin T.

“Chad solved the technical issue with the heat pump and went above and beyond on his own time to ensure I had a Thanksgiving dinner. My wife is in a memory care unit and I live alone with a terminal illness. He should receive special recognition.”

– Gordon R.

“Chad did a great job and answered all our questions. He started off by asking if we had any questions and ended that way too. Helped us with how often to change different filters in our house and looked at our bathroom ceiling fan. He checked with Mark about the fan who said an electrician needed to do it. Always very satisfied with Stout and glad we have them doing our maintenance twice a year.”

– Susan H.

“Jeremy is a very nice and knowledgeable person. He completes my maintenance in a timely manner. He has also taught me so much about how to effectively use my system that I never knew. I feel so much better about everything because of his help and concern for me as a Stout customer. Thank you so much for having a great employee like Jeremy.”

– Suzette B.

“Mike was on time and as always he took time to answer several of my questions. If you’re looking for a company that takes care of it’s customers go no further than Stout Heating and Air”

– Gary M.

“Jeremy performed the heat pump checkup. He was thorough and professional. He always meets my expectations. You have a valued employee in Jeremy. I hope to be able to continue to have Jeremy perform my maintenance.”

– John S.

“My Mother recently had a new Heating and Air system with all new duct work installed in her home. Chris Owen came out and talked to us. Explained what we needed, gave her a price, and ordered what was needed. Such a nice guy. A week or so later the guys were her to install the system. Brian, Will, and James. They were here for 3 days. I had a lot of questions about the system and they took time to explain. Very knowledgeable of their jobs. The last day their was a small problem and Mike came out to explain to the guys how to fix it Also the last day someone was sick and they sent three other men to help get the job done on time.. That night i had some concerns about the heat. I called and Jeremy was here within 45 minutes. He explained to me so i would understand what was going on. He was so personable . My parents have used Stouts for many years. Thank you Stout Heating and Air for a job well done. Glenda (Martin) Fuller and Ruth Martin”

– Glenda F.

“Thank you for the excellent maintenance check up yesterday. I really appreciate your taking the time to educate me and inform me about my heating system.”

– Lynn O.

“We were very pleased with the excellent service provided by Stout regarding the replacement of the heat pump, furnace and thermostat. Drew identified the problems with the existing system and determining replacement was the direction to pursue rather than repair. Chris guided us through the selection of the most appropriate new system. Chance and Sam completed the installation in a timely, efficient manner being careful as they moved equipment through the house and cleaning up thoroughly upon completion. At all times everyone including the office was professional, courteous and friendly. After the installation of the first floor system, we discovered an issue with the second floor system. Drew quickly identified the problem, ordered the necessary part and resolved that repair. We appreciate the always quick response from Stout and the excellent service and follow-up.”

– Samantha and Rob K.

“Jeremy was very friendly and knowledgeable. Left us some tips on our unit in case of emergency. We’ve been with Stout since 2011 and have always received speedy and efficient service.”

– Gary A.

“Jeremy and his supervisor went out of their way to take care of us and they did. My husband is nearing the end of his cancer fight and my brother has been stepping up and protecting us. Larry wants to die at home and we are trying to make that happen. So Jeremy was not only very good at his job but very sincere too. Thank you all from Jeff, Debbie and Larry.”

– Debra R.

“Stout has been the installation, service and maintenance source for our home since 1994. Each technician has always been knowledgeable, courteous, and willing to explain any questions about the equipment. Chad did the fall maintenance on the gas furnace this morning. He called before his arrival and arrived promptly. Chad was friendly, professional and very courteous. He asked if I had any questions or concerns. He was all you would want or could ask for in a service technician. Thank you for the people which represent your company.”

– Dorthy S.

“Stouts is a great company excellent customer service, Chad serviced my heating units, he also replaced a light bulb under the house as due to age we are unable to do.
Stouts is always here to help.”

– Teri S.

“Stout Heating & A/C is a constantly excellent company and we have used their services at our home since 1996. We have always had a positive experience with our service provider. Today Mike Lippard came and it is always a pleasure to have him come. He is very knowledgeable and explains everything about our unit clearly and in terms we understand. He always has a smile for you.”

– Kathy p.

“Alex and Stout Heating and Air have to be the best. We have the maintenance agreement so we can feel confident that we’ll be comfortable through the winter. Even so, sometimes things break which happened to us on a weekend. We called and within an hour a technician called back and set up a time to come by a few hours later (he was on another repair) Alex showed up at the time he said he would and an hour later we had cooling again. We just had him back to do the regular check out and his professionalism is outstanding. All the technicians that have serviced our units have been great but Alex stands out.”

– Jeff M.

“Chad did the semi-annual maintenance care on my system. When he phoned to let me know he was 10 min away, I explained I’m recovering from knee surgery. He went out of his way to assure the work was done in a timely fashion, with as little effort from me as possible!

I’ve been a Stout client since 1991, and have -0- complaints along the way!”

– Eva J.

“I have been doing business with Stout about 35 years and have always gotten excellent service. All personnel has always been efficient and personable at all times. This was my first experience with Drew and I will be asking for him in the future. He was very kind and helpful, the type of person you are happy to do business with. Thank you for your years of service to me and the community.”

– Vicki K.

“Stout's is a company that offers honest and dependable service. I have relied on them for years and have never been disappointed. They keep me informed about what I need to keep my HVAC "healthy". Communicating with them is a breeze. They even make me feel as if they appreciate my call and my business. What a concept! They have earned my trust and respect with their integrity and expertise.”

– Cynthia J.

“Always good service and knowledgeable service people. Always good service from office people too! Moved here 7 years ago and house AC unit thru Stout and we just stayed with them due to honest, good people.”

– Jeffrey E.

“Your company has been a pleasure to deal with. Jeremy responded quickly to our call and repaired our unit. He is polite, professional and informative. Thank you for such excellent service.”

– Maureen P.

“Richard is tops! Always professional and leaves us confident our systems are ready for season change!”

– Tony A.

“Mike has services our units for many years. He is such a pleasant person, efficient and loves to talk. My husband enjoys his visits. My husband can also talk with Mike about any issues, new changes that may be occurring in heating and a/c units or any other things we might need.”

– Nora C.

“Richard did a good job as always with Stout employees. They wear shoe covers are professional, and explain what is needed and what done. always satisfied with Stout Heating and Air services”

– Jeff J.

“Chad was the technician that serviced my 3 HVAC units today. He was very personable, courteous and professional. He arrived on time, went straight to work and left in a reasonable amount of time. He answered all my questions and made a few suggestions at my request.
Very good experience.”

– Gene M.

“Mike serviced our heat pumps and as always, was prompt, efficient, and professional. We always appreciate the excellent service we receive from Stout Heating and Air and recommend them highly to anyone who has heating and air conditioning needs.”

– Mary S.

Alex was very courteous, professional and helpful in getting everything fixed and suggested enhancements that should help with unit life and utility bills.

– Gine M.

“I have a service contract and came in from church on Sunday to a hot house. Fan was running … no cooling. Called your service. Alex called, asked about the problem and said was on his way over. He arrived in about 20-25 minutes and said he thought he could get it going. He had read the notes from a call exactly one week ago with the same issue when we returned from church. He went to the unit, assessed the issue and resolved it. He stayed until he was sure all was in order and a cycle began a second time for cooling. He was professional, optimistic, courteous, efficient and quite skilled and did not charge me a second service call since the issue had just happened last Sunday and a slight issue from that resulted in the problem this Sunday!! I was most grateful! We are cooling again! Many thanks!”

– Jane C.

“My air went out,Mike Lippard came to service, compressor died. Ryan Stout came brought portal air until I could get new one installed. Chance Reading and Sam Kincaid installed new unit,did a great job and very professional. I was greatly impressed with all 4 young men.Thank for such good service.”

– Marion Jo C.

“You were able to get out to us within a few hours of taking my call.
Alex was very friendly and professional. He was able to diagnose our problem and repair it very quickly. He also gave us startup advice for our dual zone system.
The sweet lady that took my call was very friendly as well.
You have a great team!”

– Mike B.

“Had an emergency late afternoon on Friday. Mark came out almost immediately and took care of the problem, then came out again Saturday for a different issue. First class service!
Calm Holdings, LLC”

– Sue W.

“The service, as always, was great. Our upstairs area is cooling nicely. Jeremy Mauldin has done work for use before and it is always done efficiently and expertly.
We are always satisfied with the service received.”

– David P.

“Stout has always helped us with fast friendly service.
Came back from vacation with ac not working, they had me going the same day. Thanks for always being there”

– Mike P.

“Thanks to all who had a part in ordering and installing the new heat pump which is working great in this hot weather. The three guys (Chance, Carson, and Jonathan) who came to the house and tackled the challenging installation were very efficient and courteous. Ryan did a good job communicating with me. Thanks to Chris for helping to initiate the first steps. Thanks again for a job well done.”

– Gail L.

“Issue from AC unit for 3 years – other companies had several solutions without resolution- Stout AC was able to find the issue & provide a solution. Everyone is very professional and polite. Stout Heating & AC will have all my business.”

– Becky M.

“Stout has been wonderful to work with both times we've needed to use them for AC repair. Today they had their technician out within a few hours of us calling and he was able to get our AC back up and running quickly. Everyone I've dealt with has been nice , reliable, and explained things along the way. Thanks to everyone at Stout!”

– Carrie E.

“I called to inquire about a thermostat I could control with my phone. Parents are elderly and I had found it on heat twice this week. I spoke with Anna and she got me set up with a vid it immediately. Drew was awesome to work with and the whole visit was so smooth. Thanks so much. You have my recommendation.”

– Zetta E.

“Chad Overcash was the technician who came to my home. He was respectful, knowledgeable, and thorough. He is an asset to Stout and I appreciate his promptness and caring and patience in answering my many questions. Kudos to Stout for employing such a great employee.”

– Margarete P.

“Corey and Bobby were great!! They installed the ac very quickly. They deserve a raise!!! We hardly knew they were here. Super clean, fast and friendly!! Thank you guys!!”

– Christy C.

“Stout always provides professional and friendly service no matter who comes or what they do.”

– Karen F.

“Your crew arrived on time today as arranged. They were installing a heat/air unit, replacing the original that came with the home. They were professional and courteous. Explained the process as they went. Installed a new thermostat and instructed me on how to use, not only the air, but the heat in the future. Cleaned up everything behind themselves! And completed the job in one day! And never once complained about the heat! Thank you! And great job! I am enjoying the cool in my home as I write this!”

– Helen B.

“He was very professional and he felt like he found the problem and he did what needed to be done. After he left, I noticed a small leak and he immediately came back and fixed the problem. I have an old system and am looking forward to the new one. I am very pleased with the service as it was quick and handled in a very professional manner.”

– Caroline A.

“Mike came to take care of our issue, which he did in a very timely and professional manner. We have only been in this house for a few months, so it was his first time here. We moved from Proctor Drive in Salisbury after 22 years. We have known Mike for many years and he has always been most helpful!!”

– Sarah H.

“We had a great visit from Alex. He fixed our AC and we were afraid it would need to be replaced. Alex explained every detail on what was wrong, how to know if it happens again, and made sure everything else was still in good condition. After he completed the job he stuck around to talk with us and our tenants and answered all of our questions and concerns. Will definitely call Stout in the future for any of our heating and cooling needs.

Thank you”

– Angela N.

“I was thrilled to get an opening as quickly as I did. Chad was pleasant and professional. He's obviously knowledgeable and took the time to explain the work done and patiently answered some questions. I have used Stout ever since I moved here and have recommended Stout at every opportunity. Chad's service guarantees my referrals will continue.
Thank you, Chad!”

– M D.

“Mike was right on time. He has been here before and analyzed the problem and fixed it in no time. I have used Stout for many years and have always been pleased with their service”

– Margaret C.

“These people are top notch, their customer service is the best in the county. Mike came out for a problem I was having
and found it was a simple issue that the drain was not draining properly. Very thankful that all that was wrong with my system. Mike checked out the unit really good and made sure it was ok. This is the only heat and air company I will do business with because of their customer service. Thank you so much, a customer for life- Thomas”

– thomas d.

“We have used Stout for many years and have had excellent service from them. We recently had a new furnace installed, Chance & Carson were great to work with also we appreciated Mike Sides stopping by to see how things were going. We recommend this Company for any of your heating/air services.”

– Frances/Jack W.

“I called over the weekend during a heat wave and I am not a membership or returnee customer so I understand that it took a day to get an appointment scheduled. But once I did Chad was great. Showed up promptly during the window of time and called ahead to give me a heads up he was coming. Checked out my system, found the issue quickly, explained to me what it was and how I could identify the issue for myself in the future (should I ever want to. I kind of doubt I will but it was interesting to learn). Very personable, very professional, quick and efficient and great pricing!! Love to support a local business doing great work. And apparently they've got a great membership/preventative maintenance program that I'm definitely checking out! Thank you Chad, definitely 5 stars today!”

– Megan C.

“I couldn’t ask for anything better with Stout and Alex. Alex was very proficient and knowledgeable. He told me everything he had done and the condition of my equipment, answered all questions I had and showed me a few things that I wanted to know how to do. I’m so very happy I now have a maintenance contract to keep my system in great working order.”

– Janet J.

“As always, the customer service was great. The install went as planned, with the exception of the weather. I had the best service from beginning to end with all the people involved. The crew kept me informed through the whole process. Several recommendations have been made to friends looking for a reliable heat and air company. Stout has been my heat and air company for over 25 years, I wouldn’t use any other company.”

– Vickie R.

“Once again, the team arrived as scheduled. I was told what they would be doing and started their work. Other than an occasional “thump” and “bump,” they seemed to work effortless. Everything was checked before they left and I was satisfied. I have always relied on Stout for my HVAC concerns and will continue to do so. Thanks for superior customer care.”

– Adrain S.

“As a new resident to Salisbury, I called Stout HVAC based on the many positive reviews that are posted when our AC stopped working. They were able to send a technician, Richard Sunding, in a very timely manner. He diagnosed and found our issue quickly. He also continued to check out the rest of the system answering all my questions as he worked. Resolved our problem and AC was back in good shape within 45 min or arriving to our home. Very impressed with Richard as well as the friendly office contact. They appear to be very customer-focused.”

– Chris T.

“It is always a pleasure to see Richard Sunding, whose work is outstanding! I am grateful for my Stout Heating & Air-installed Trane gas pack, with its warm heat and cold AC! Richard services it carefully, and I know I can depend on him and your staff if any needs arise. Many thanks!”

– Elizabeth W.

“I reported my AC out at approx. 4 pm. It was back in service approx. 5.30 pm. Blown capacitor probably caused by last night’s storm. Thank you for quick service.”

– Hugh W.

“We needed a heat pump replaced. Brett was very helpful in working with me in describing the different system options and answering my questions. He gave me quotes for several systems so I could compare costs and efficiency. Once I chose the unit, Brett and team ordered the equipment and set up an installation time. The installation team was very professional, and the team was well educated on their products and how to remove the old system and install the new one. I talked with the installation team about their training. I was impressed with the commitment Stout Heating and Air has to ensure their employees are well informed of their products and install processes. I am very pleased with the quality of service and the employees.”

– Chris S.

“Chad called to give his eta and upon arrival was very friendly and professional. After checking my unit, he told me what was wrong—showed me pictures of the problem. He advised me of an approximate cost of the repair. He even discussed the possibility of my needing a new unit-not as a sales person but as a concerned service technician. He even went a step further and called the office to scheduled a day and time for a sales representative to come to me. I have been a customer for a long time and am so glad I am. Very good company to do business with.”

– Adrain S.

“I have always been pleased with the service I have received from Stout. They always do a through job Jeremy and Drew spent a good deal of time trying to locate a leak in my ductless split system. They did not detect one, so they added refrigerant and we will see what happens. So much better than guessing and just replacing parts.”

– Jerry S.

“Jeremy took the time to tell me about the system and the pros and cons of servicing and operation of different parts of the HVAC units.”

– Kevin C.

“Alex was on time and was cordial upon arrival. I showed him where the heat pump was and let him do his work. He checked everything out and let me know all was well. Seem to do a thorough job and very polite. He is a keeper!”

– Michael V.

“Jeremy showed up on time this morning. It was his first trip to our house. Once I oriented him to where the major components of the heating system were, he went straight to work. The system was working properly, and all he needed to do was to change out our Hepa filter near the air handler. Jeremy was cordial and businesslike, and did his work in short order. The only thing that he may not have looked it was the split unit that serves our sunroom. I’m presuming that it is also in good order, though we hardly use it. I guess we’ll find out when the weather gets hotter.”

– Rob G.

“Always a good experience. Come on time as usual and checked out heat pump and air handling unit completely. Thanks again for the great service!”

– John K.

“Had to call weekend repair number on Saturday, May 13. Thermostat set on 74… 79 inside temp. Said technician would call. Within 15 min. Mike Lippard called. Told him issue; he asked if fan was running; I answered “yes” he said he could probably get it running again abs with be here in 20 minutes. He arrived checked the unit and reported a bug had come between the contacts causing an arc… could clean it off, but it seemed to have caused arc at the contact. Gave cost of just cleaning it off vs replacing the contact. We agreed it would be best to replace the contact. He did it right then… do within an hour of making the call, repairman was here and we were cooling again! Great service!!”

– Jane C.

“Alex did a great job analyzing a problem with the air conditioner while here on a regular maintenance visit — a fried part and bad surge protector. He ordered the parts that day and 2 days later was back to put them in. — a little quicker than it could have been, so we have air conditioning for a warm weekend ahead. He was very knowledgeable and helpful. Stout is a great company. All the maintenance guys and staff we’ve come into contact with have been very helpful and friendly. Yay!”

– Sue and Dane H.

“We are PMA customers of Stout's & highly recommend them. They have consistently been pleasant, efficient & on-time! I rarely choose to write a review; Stout has earned it.”

– Diana D.

“Always a pleasure; since initial install and ongoing service, we’ve counted on Stout for all our HVAC needs and they haven’t let us down. Very knowledgeable team of professionals who do the job right at our home and super sweet team in the office who are always helpful when we call! 5 stars every time!”

– Melissa C.

“Only the best heating and air company around. Stout has serviced us for almost 20 years. You get emergency service almost immediately. The techs are so knowledgeable and polite.”

– Mary B.

“Stout has provided the HVAC service for Concordia Lutheran Church for the last 20 years. Our Sanctuary A/C units went down. Stout worked with us over a long period of time to arrive at the best solution for a very difficult situation. Once the decision was made they were prompt in starting the project. The install crew and specialized operations personnel were excellent. The install was filled with difficult conditions and they found good answers for every issue we had. Everyone from top to bottom was friendly, efficient and easy to work with.”

– Omar W.

“Jeremy was very courteous, prompt, and knowledgeable about my gas furnace. Diagnosed my problem in a very methodical way and zeroed in on what was wrong.”

– Tim B.

“Scott & Will did a great job! They know what they’re doing! Thanks to Brett Graham for helping us figure out what we needed. Thank you all at Stout’s Heating & Air Conditioning.”

– Jane M.

“We have always had excellent service from Stout Heating & Air Conditioning. Their work is always reliable and their repairmen and installers always do a great job.”

– David P.

“As usual, Mike Lippard was on time, professional, and efficient. I have used this company for years, and have purchased at least three units during that time. Always satisfactory service, above and beyond.”

– Joy H.

“Jeremy was on time and was very efficient. He let us know what needed to be done and had a follow-up appointment set up to repair a leak in one our AC system. We have always had great service from Stout and feel confident in whatever technician is assigned to our home.”

– David P.

“We are fairly new residents of the Salisbury area and chose Stout Heating and Air from online services listed on Google. We were not disappointed. Richard called before coming and was very professional. He answered all our questions and also helped advise us on some future upgrades. We are very pleased with this company – a first impression is a lasting impression.”

– Carol H.

“Drew called to let me know he was coming which was very helpful.He went right to work. After he was finished he told me everything was in working order for the summer months. Having maintenance done twice a year since Stout has initiated it I’ve never had to call for a repair.”

– Margaret A.

“Mike let us know he was here for the service visit. He performed the work and then let us know how well the system is working. Mike has been very good with our service visits.”

– Donald C.

“This was our first experience with Stout, and we were very pleased. Jeremy explained everything, and took time to make sure we were satisfied. Thank you, and we will be using you again in the future!”

– Beth S.

“Absolutely wonderful service! Great communication from office and technician (Chad) and efficient, friendly interaction. I’ve been a Stout client since 1990 and wouldn’t dream of using any other vendor.”

– Jo J.

“Chad did an excellent job. He went above and beyond helping us. He was very customer-friendly and professional and efficient.”

– Brenda C.

“It had been a while since my two heat pumps were serviced. I chose Stout given their ratings by other customers. Jeremy thoroughly serviced the units explained everything in detail including my options for a repair that was needed. He took care of everything while he was here. Very professional and courteous. Very pleased with the service.”

– Chris S.

“These guys were outstanding. We had our furnace replaced and they were very professional and efficient. Not an easy job with the dynamics of our house.
Scott, Will, Chance and Sam are a great crew!”

– Tracy S.

“They were very courteous and kept me informed has to what they were doing. They cleaned up everything and so far the unit is running good. I would gladly recommend your company to others.”

– Margaret G.

“What an excellent install by a professional couple of guys! Brian and Andrew knew exactly what to do and went about the install professionally while putting up with attic heat and barking pugs. A job well done and I will always use Stout for heating or AC needs. Thanks again guys.”

– John C.

“Demonstrated professional knowledge and care while working my cottage. Provided supplemental overnight air conditioning while system was being installed. Cleaned up well. Very nice experience.”

– Connie H.

“Jeremy Lingle is invaluable to us. He is polite, upfront, knows what the problem is within minutes and always does a thorough job! He is the best!!! Can’t sing his praises enough.”

– Lawrence H.

“A big Thank You to the install team at Stout for the professional install of my new heating and air conditioning system. You guy’s did a great job! Thanks Chance, Sammy, Scott, William and Brett.”

– Gary M.

“Jeremy has been to my house a few times for PM and repairs. He’s always wearing a smile and is enjoyable to talk to, explaining every step of what he’s trying to get done for you along the way. Keep up the great work, Jeremy, and thanks for everything, Stout Heating & Air team.”

– Danny P.

“This crew was very courteous, very professional, very knowledgeable and the hardest working group I have experienced in a very long time. We are pleased with our new system and we would recommend Stout Heating and Air to all homeowners. Thank you to the entire company!”

– Henry K.

“A good design, seems to be working well at all ambient temperatures. The installers were very friendly and did a fine job in a minimum amount of time.”

– Haldan ( Hal ) C.

“Richard Sunding’s work is always superb! He is a terrific communicator and technician who works hard and answers questions cheerfully. I am confident that my house will be warm in the winter and cool in the summer, thanks to the Trane gas pack I purchased from Stout Heating & Air, carefully maintained by Richard! Much appreciation to all in the company!”

– Eliizabeth W.

“We’d like to thank the entire team for the excellent job they did replacing all the old ductwork and installing central air in our 120 year old home. Everyone was very professional and courteous and went out of their way in ensure our comfort during the whole process. I would highly recommend Stout and plan on using your services if needed in the future. Thanks again guys.

– Michael E.

“Techs showed up exactly on time, got right to work, worked until the job was finished, and cleaned up everything when they were done. Scott, Chance & Bobby were each very professional, inspired confidence, and Scott kept me in the loop. Yay we’re toasty again! Go Stout without doubt!”

– Melanie H.

“Outstanding Service! We had an issue with a slow freon leak. We reached out to Stout as they carried our preferred brand. A technician came out and spent a great deal of time to ensure our assumptions were correct before confirming the issue. Considering the age of the unit, he recommended we get an analysis of replacement vs. repair so we could make an informed decision. Ryan completed a full analysis and we decided to replace our 15-year-old unit. So, Ryan sent his team to complete the installation. Considering the supply and demand issues of 2021, they were quick to acquire the material and promptly installed the unit. Every member of the team was very professional – from knowledge to quality of work, we couldn’t have asked for more. They’re a no-pressure sales approach company that does outstanding work & I highly recommend them to anyone needing heating & air service.”

– Keith J.

“Jeremy has always provided exceptional service despite his bad attitude (just kidding!). Honestly he is the best technician you have dispatched to my property the entire time I have used your service. He is highly professional, knowledgeable and always willing to answer my questions and address my concerns. Please give him a $$ bonus for the incredible service and positive example he provides for your company!”

– Roy V.

“Thank you Brandon, Chance, Corey, Scott, and Ryan for providing an excellent installation of a new heating and air system. I could not have asked for anything better than what you all provided. You were exceptional and I am very happy with my new system! You all put in a lot of long hours and i appreciate it very much. I am very happy with Stout Heating and Air and will continue being a customer for the long term. Thank you also for Jeremy Lingle for his help.”

– Fred H.

“Great sales experience working with Ryan and first class installation work done by Scott. When folks take pride in their product and workmanship you know you made the right choice. Install was a 24,000 BTU Trane/Mitsubishi branded mini split. Airconditioned garage is now another almost 500 square feet of useable space for home gym etc. Great Company, Product, and experience. Highly recommend Stout Heating & Air!”

– Mark F.

“Richard was very courteous and listened to what I had to say. He then began checking things out trying to diagnose the problem. He found the problem and checked it several ways. After doing the checks he advised that my 28 year old unit had met its demise. I trusted his opinion.”

– Reggie G.

“All staff were pleasant, neat, thoughtful, and efficient. They made sure the new furnace was working before an unexpected cold snap and returned to complete the air conditioning installation and a systems check. Shoutout to Brett, Daniel, Jimmy, Scott, Mike, Jeremy, and Chad for your professionalism.”

– Betty M.

“Mr. Lippard was courteous and professional. He was at my home to replace a motor, and noticed that the coils were dirty and he actually cleaned them!!!! In today’s “lazy” work force, and there’s hardly no such thing as Customer Service, I take my hat off to Mike for doing this.
Thank You!”

– David L.

“Richard is always just great, and it was a pleasure to meet Chad, who also did a superb job. The Trane gas pack and duct work, installed in October, 2019, work perfectly. All the help is much appreciated! Thanks to Anna for making the appointment.”

– Elizabeth W.

“Ryan Stout helped us tremendously with deciding which gas furnace we needed for the downstairs and each explanation was so easy to understand. Cory and Brandon were the installers and absolutely awesome! So polite and friendly and even stayed late to make sure all worked efficiently and explain the new thermometer. We have been with you guys for a long time and from your receptionists to your technicians we appreciate every service we have had!”

– Mary B.

“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”

– Bob M.

“We made the right decision when we decided to go with Stout for a new package unit. Everyone on their team was very professional, courteous and timely. Brett did a great job of assessing our needs, discussing our options and answering our questions. Cory, Brandon and Chance were awesome with the install. They went over and above to do the job right, just as if it were their own! I am very impressed and very happy. I highly recommend this company. Thank you Mark and team.”

– Bob M.

“Had a new furnace and air conditioner installed on 11/23/20 Three young fellas I believe Drew,Brandon,Chance really nice guys very knowledgeable and did and excellent job couldn’t be more pleased. Thanks Guys”

– david h.

“Mr. Lingle was very professional and friendly… listened to my problems we were having……found the problem and fixed it …I am very satisfied with his work and manners…..”

– mike a.

“We have had the Stout Team for over 12 years. The entire staff is courteous, helpful, and always arrive the day and time scheduled. Very good company with good products and great people.”

– Stephen T.