Archives: Reviews

“The drain from inside unit was plugged. Jeremy hooked his shop vac up to it and also poured a gallon of water down the drain.

I can’t say enough good about Jeremy. He has met all my expectations and will be greatly missed. I hope my next technician meets up to my expectations like Jeremy did.”

– John S.

“Came home to a sauna. Chad responded quickly after I called the office. Called me then came here. Fixed the problem in a very straightforward manner. (Bug between contacts.)Apologized for the after hours surcharge but that’s not him. Very satisfied. Call for appointment during regular hours if possible.”

– Mike B.

“Joe was very knowledgeable and quickly found the problem. He made the repairs and gave me a very reasonable bill. Thanks for all your help, Joe!”

– Estus W.

“Jacob Chance and his team were amazing. They were professional and kept us updated on the progress of the installation of our two new systems. They treated our home as if it were theirs. Everything was handled with great care. We would highly recommend Stout to anyone.”

– Adrienne B.

“Joe was very professional and super honest with us. He took his time repairing our unit and now it works great! Thanks Joe and Stout Heating and Air!”

– Amy C.

“Stout is the best! We had a houseful of people and upstairs was not cooling. Drew came out Late at night to fix the problem. You can’t find another heating and cooling company than Stout!”

– Mary B.

“My technician Jeremy was very knowledgeable and helpful explaining the problem. Had to order the replacement parts, when they came in Jeremy came back and got me fixed up and cooling again. Thanks Jeremy and staff at Stout.”

– Dave A.

“I contacted them late on Tuesday evening before a long holiday weekend concerned about the air not being as cooling as it should be, we didn't want to go thru the long weekend w/o AC, they were booked the next day, so they came out within 30 minutes of my call that evening. Great service, Mike our technician was awesome as always.”

– Debbie B.

“WISH I COULD GIVE 10 STARS!!! Stout Heating & Air Conditioning have provided service & repairs on our HVAC for years. This past month, our 20+ year old unit died. Brett was great explaining our options for replacement, as it's not something you do every day! The communication regarding when to expect the technician(s) and their picture is exceptional. The technicians, Brian, James & Alex, were professional, respectful and hard-working. Alex…thanks for your patience in answering all our questions!!!
Many thanks to the entire staff of STOUT HEATING & AIR CONDTIONING, INC.”

– Pam S.

“Fantastic customer service by Kara and outstanding repair work performed by Richard. Extremely courteous and professional. Time from initial call to completion of the work was less than 12 hours during a time of extremely high temperatures and heavy workload. I will use Stout for any future HVAC issues that may arise.”

– William E.

“Jeremy did a great job. He was thorough and explained what he was doing and the benefits. He left with everything looking good and running great. I am very happy with the service!”

– Dean H.

“I've had Richard out to our house a few times now. Twice for our larger HVAC pack and once for our smaller heat pump. Every single he comes, I enjoy his work as he takes his job very seriously and makes the experience completely enjoyable. His work is thorough, courteous, and best of all…honest. Having ANY HVAC work done, can strike fear in every person's wallet, but I've found that with Stout, you get quality work at a reasonable price. A true bargain, in my opinion. Between Stout and Richard…you have a customer for life and I will continue to recommend Stout to my friends and family.”

– Brad G.

“All I have to say is the customer service that I get from this company is Excellent. You have a problem. Somebody is there to talk to and to set up an appointment immediately. The tech that came out was efficient, courteous, and explained everything to fix the problem. I will never use another company, but this company for all my heating and air conditioning needs from now on. I give this company a five star rating. I’m a real estate agent so I know the difference, please read the reviews before you go with another company because this is the best you’re gonna get I think you for your service”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“From the moment I called I had nothing but excellent customer service. My maintenance tech Richard did an excellent job explained everything fully to me and was fast and efficient. This is the company that you want to do business with honest integrity and trustworthy being that I’m in the real estate business, I would definitely 100% only be using this company. They stood out from the rest because they’re best . All I can say is Excellent from start to finish.”

– Sharon P.

“We signed up for the annual A/C maintenance plan last week and today Alex was out to check our A/C. He was polite and professional. Easy to talk to – answered our questions and explained things. He did the check and cleaning – no issues found. He was in and out in less than an hour. Thank you, Alex!”

– David M.

“System was not cooling. AC repair man Danny McCullen checked system for errors, then checked to insure it had enough coolant, last he removed outer cover to cooling coil and washed debris out. That put the system back into cooling mode. Now I know to turn up thermostat when lawn maintenance people mow so cooling coil will not suck in grass debris. Very knowledgeable and courteous employee.”

– Jim C.

“Tech did a fantastic job! He was honest, up front, and very thorough. He took the time to explain everything to me in detail to where I fully understood what was wrong, why, and what my options were to fix it. I thought I was walking into a worst case scenario but walked out with a best case scenario given the age of my system. Being a single mom I feel like some companies can try to take advantage of lack of understanding to rack up a bill, but that was not the case here. I also paid the emergency service fee and the tech arrived in 30 minutes! Thank you!”

– Courtney S.

“I had a new unit replaced in April.The first power bill I got after the installation was $200 higher than the month before.Alex came out and checked the unit.He figured out what was wrong,and fixed the problem.Thank you,Alex!”

– Pam W.

“I read all the time about businesses having trouble finding dependable workers. You need to train businesses on hiring and training employees. Every person who has come to my house has been knowledgeable, professional, kind, and extremely interested in fixing my problem. The three on Friday, Chance, Sam, and Jacob were no different. They were kind, efficient, and very neat. Thank you for serving Rowan County!”

– Kimberly L.

“Had to have AC and gas furnace replaced. As always, The servicemen did a fantastic job and were pleasant, respectful and helpful. Will always use Stout's for any issues with our units.”

– DEWEY K.

“Chance and Sam did an amazing job installing my new unit. My new unit has been working great with no issues so far. Installation was quick and no issues. I do recommend Stout to anyone needed a brand new unit with great service!
Thank you!”

– Brian H.

“Chad was awesome today! He was very professional and polite. He answered all my questions and I was very happy with my maintenance call. I love Stout Heating and Air!”

– Tammy A.

“Stout Heating and AC has always done an excellent job reminding us and scheduling routine maintenance on our heat pump. Mike Lippard did the maintenance this year and did an extremely thorough check and cleaning of the system. I was impressed with his professionalism and knowledge. Thank you
Mike A”

– Mike A.

“Mike is great, he explains what he will be doing and answers questions I might have in words that I can understand.Happy that Mike is my technician.”

– Judy F.

“Brett is very professional, knowledgeable and makes sure you understand your options. You are never made to feel pressured to get options you aren’t comfortable with.”

– Kathy T.

“Mike did a great job as always! Explains things so you understand what's going on. My unit is getting old but he has been able to keep it running. He has explained that
at some point with the freon issue we probably will need to replace our unit. Very pleased!! Thanks again- Sam.”

– Sam M.

“There was a slight hiccup with my new Tran HVAC. Jeremy came out and solved the problem in a matter of minutes. He is very knowledgeable and in addition to always fixing the problem…I learn a great deal about my unit!! This was not his first trip to my home as he has done routine maintenance over the last few years. I like and trust Stout! I really think they are unique in the quality service they give and products they sell!!”

– Paula A.

“Rich came at the scheduled time and completed maintenance within an hour, including the cleaning of the outside unit. Identified and communicated a couple of Areas of minor concern, but said all in all we are in very good shape. Punctual, efficient, and good communication… Made this a great visit. Thanks to the Stout family.”

– Bob D.

“Joe Knox was on time, Professional, Knowledgeable and easy to talk to.
He explained the Maintenance that was going to be preformed. He is a very positive asset to Stout HVAC.”

– Gary J.

“Chad came out this morning for the Spring/Summer check-up on our two heat pumps and like all of the techs we've met so far from Stout, the service was excellent. He was knowledgable, courteous and respectful of the property. Five stars for these guys!”

– Ken L.

“Called to let me know when he was coming and was on time. Was nice, courteous and if I had any questions or concerns. Would have changed my filters if I had some. Told me what he had checked and everything was ok.”

– Judy Q.

“Our air conditioner quit working yesterday evening. Alex called to let me know when he would arrive. He replaced a bad part hoping it would get us through the night. He explained unit would need to be replaced. Alex scheduled Brett to come out this morning to quote us a price. Alex was very professional, knowledgeable & friendly.”

– Kathy T.

“Jeremy cares about his customer and goes out of his way to complete task as quick as possible so his customer can be comfortable. Very professional and knowledgeable”

– James I.

“Alex called and said he was approx 30 minutes from our appointment time. He came to the house and very promptly and professionally looked at our 2 year old system. He checked all of the items within the AHU and then looked at the outdoor compressor……he looked at the entire unit and then proceeded to washed the coils and exterior. Stout has always been very helpful in all aspects of our HVAC system.”

– Dave H.

“Jeremy was very pleasant, as are all of the technicians. He provided me with helpful information and advice that will lead to a longer service life of my unit as well as advice that would help me with air quality.

Thank you for kindness with my HVAC needs.”

– Adrain S.

“Our technician, Chad, was very thorough with his process and informed us about all he was doing. We appreciate the fine service that we always receive from Chad and everyone we deal with at Stout Heating & Air.”

– Ken A.

“Very nice fellow. Told us exactly what he was going to do and reported to us when finished. Have never had a bad call from Stout for any reason.”

– Sarah H.

“Mike is always professional, compentent, and knowledgable in performing the maintenance services at my homes. He is truly an asset to your Company. Always a pleasure dealing with Mike and all the professionals at Stout Heating & Air.”

– Carolyn B.

“Both Chad and Joe came between given time period. They got right to work replacing some insulation. Chad was polite and thanked me for using Stout.”

– Jennifer D.

“We really appreciate how the employees took out the time to explain everything, and made us aware of the things we could do to prolong the life of our Havac system.”

– Roshonda L.

“I’m always very happy with my service from Stout. Today was no different. Even though I got bad news,it was explained to me professionally.Thank you.”

– Pam W.

“I’m always very happy with my service from Stout. Today was no different. Even though I got bad news,it was explained to me professionally.Thank you.”

– Pam W.

“I don’t remember the names of the two technicians who installed our new unit but they did a great job. They were on time and very professional. They relit all our gas appliance pilot lights and showed us how to use the new thermostat. After finishing, everything was cleaned up and taken away. Brett was our estimator and was very helpful.”

– Eric N.

“Drew is always the professional serviceman with a kind and friendly attitude. You understand completely about your unit as he explains to you in concise and understandable terms. We are so fortunate to have Stout Heating & A/C as our provider. We have used them since 1996 and have always been pleased.
Kathy P.”

– Kathy P.

“I've been a customer for many years and have referred neighbors. I've always had courteous and swift service. Mike L. is a lifesaver and is the absolute best. Alex and Jeremy are great and Anna is always so nice and helpful. I would not use anyone but Stout!”

– Kristin C.

“As always… Stout came through with quality expertise, prompt customer service, and thorough investigation and resolution of the problem! Our heat is now restored, all systems thoroughly checked out, and operating systems explained! That’s why’ve r have been a customer since the 1980s. Your quality of service reputation speaks volumes! We are grateful!”

– Jane W.

“Chad was personable, helpful, and professional. He arrived when he was scheduled, installed a new thermostat., and provided routine maintenance.”

– Thomas C.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Chad was very professional and knowledgeable. Answered all my questions about replacements and upgrades. It gave me a sense of security knowing he’d be around to repair any problem.”

– James M.

“Brett was awesome to work with & made things so easy with the quote & any questions I had – he made it easy. Chance, Sam & Carson did the installation of my new Trane Unit. They all went above & beyond which was greatly appreciated – super knowledgeable & very helpful. I have a very tight crawl space so not an easy install by any means, but they made it look that way. They even put my crawl space door back on which was not required or expected but greatly appreciated. 🙂

Good customer service is so important to folks now but it's often lacking – but not with this group. They back up what they promise. Thank you so much for your help!”

– Adele G.

“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”

– James R.

“Chad was really great and knowledgeable about our systems. Very polite and we felt very comfortable. We’ll always want Chad back at our house.”

– James R.

“Jeremy serviced my A/C today and he was awesome. He treated my home like it was his own. He explained everything he was doing and even took pictures so I could see everything he was seeing. He made suggestions of things that could improve the air quality in my home, but with zero pressure to purchase. I very much appreciate Stout Heating and Cooling and their staff!”

– Nita C.

“Alex is always efficient and professional when completing the maintenance on my heat pump. He reviews any issues he’s found when he completes his work.”

– Jim C.

“The technician, Drew, was prompt, courteous, knowledgeable, efficient, and pleasant in taking time to answer the questions I had.
He is an excellent representative of your company.”

– Anne P.

“As always, Mike was efficient, professional, and pleasant as he provided maintenance to our heating/air conditioning systems. We are always thankful for his service and to Stout Heating and Air Conditioning in general. We know that we can count on them at anytime we have a need.”

– Mary S.

“Technician did great checking everything over answered all my questions that I had. great service job checking everything. overall great service”

– Mike M.

“Alex M. is a very courteous and pleasant young man. He did routine maintenance on our system. He checked all settings inside and outside to make sure things were running efficiently. Great job! Always on time and calls ahead. Alex seems to want to try and address any issues we experience with our system. The staff is friendly and helpful.”

– Joann R.

“Drew was professional and explained the simple solution to get the heat flowing more efficiently. I will recommend stout and Drew to my friends.”

– Jennifer D.

“Mike came promptly when scheduled. He inspected our units and found that a condensation tube was plugged and hooked up backwards. He fixed the problem and inspected the rest of the units and found them in good shape. We appreciate your quick service and reasonable prices.”

– Jerry C.

“Every business should have associates like Chad. He was personable , knowledgeable and efficient in his approach to learning the problem and resolving the issue. Kudos to this young man for the manner in which he represented Stout Heating &Air.”

– Neil P.

“Kara was so sweet and professional and her voice so sweet like a kitten drinking warm milk. I can’t wait til my unit breaks again so I can call back and listen to her voice again. Great job”

– Captain M.

“As always we are pleased with the service provided by Stout technicians. Drew was a professional, kind, informative and pleasant technician. He was a pleasure to work with.
Thank you Drew.”

– Kathy P.

“Jeremy was very timely after I placed the service call. He was able to free up a stuck fan and get heat for our home. He ordered a new fan to replace the existing one.
In the meantime we’ve got heat on one of the coldest nights of the year. Very much appreciated. Jeremy was very professional and courteous.

Thanks!”

– Tony N.

“After hours call on one of the coldest nights of the year!! Drew was here in 20 minutes – diagnosed the problem and replaced the bad part all within an hour! Quickly got us and our pets warm again!! We can always count on Stout!! Thank you!!”

– Toby G.

“We were very impressed with the service . As well as the quick response to our issue. Especially since it was last minute and very cold outside.”

– Joseph S.

“Fast and courteous service during a cold spell. Thanks for working me in your schedule. Thanks you Mike for all your professionalism. Unfortunately, I don’t know your last name but I am sure your boss can look up the service call so that he can give that big bonus to the correct “Mike”.”

– Robin R.

“On time. Put on shoe covers before entering house. Took photos of inside and out of furnace. Explained his findings and answered all our questions. Personable and easy to talk to didn’t act like he was in a rush to get to next call but made sure we had all the information we needed.”

– Mike F.

“As usual the technicians with Stout are top notch. 2024 is time for a raise for all the great reviews. It's rare I get the same technician throughout the years and all have been professional and knowledgeable. Protect this business by keeping the employees happy, including those who I have spoken to on the phone.”

– Virginia S.

“Drew was friendly and courteous. He had our problem figure out quickly and explained all our options. I was very happy with the service and Stout is now my HVAC company!”

– Kathy F.

“Many thanks for the excellent installation and service on my Trane HVAC system! I look forward to seeing my neighbor Richard Sunding twice each year for ongoing maintenance and feel confident that if a problem arises, service will be excellent. I appreciate all the staff members!”

– Elizabeth W.

“Mike is very congenial . He is always available to answer any question I might have. Watching Mike you know that he is so knowledgeable.”

– Judy F.

“I have been doing business with Stout for nearly 40 years. There is no better hvac service! Always dependable, courteous and fair. Best quality work too! Chad is super and I highly recommend him for hvac service. Super technician!!!”

– Jarrett C.

“Dealing with Stout was great! From setting up the appointment to having Chad come maintain the unit and fix a duct. He was a total professional and a great guy.”

– Kevin T.

“Chad solved the technical issue with the heat pump and went above and beyond on his own time to ensure I had a Thanksgiving dinner. My wife is in a memory care unit and I live alone with a terminal illness. He should receive special recognition.”

– Gordon R.

“Chad did a great job and answered all our questions. He started off by asking if we had any questions and ended that way too. Helped us with how often to change different filters in our house and looked at our bathroom ceiling fan. He checked with Mark about the fan who said an electrician needed to do it. Always very satisfied with Stout and glad we have them doing our maintenance twice a year.”

– Susan H.

“Jeremy is a very nice and knowledgeable person. He completes my maintenance in a timely manner. He has also taught me so much about how to effectively use my system that I never knew. I feel so much better about everything because of his help and concern for me as a Stout customer. Thank you so much for having a great employee like Jeremy.”

– Suzette B.

“Mike was on time and as always he took time to answer several of my questions. If you’re looking for a company that takes care of it’s customers go no further than Stout Heating and Air”

– Gary M.

“Jeremy performed the heat pump checkup. He was thorough and professional. He always meets my expectations. You have a valued employee in Jeremy. I hope to be able to continue to have Jeremy perform my maintenance.”

– John S.

“My Mother recently had a new Heating and Air system with all new duct work installed in her home. Chris Owen came out and talked to us. Explained what we needed, gave her a price, and ordered what was needed. Such a nice guy. A week or so later the guys were her to install the system. Brian, Will, and James. They were here for 3 days. I had a lot of questions about the system and they took time to explain. Very knowledgeable of their jobs. The last day their was a small problem and Mike came out to explain to the guys how to fix it Also the last day someone was sick and they sent three other men to help get the job done on time.. That night i had some concerns about the heat. I called and Jeremy was here within 45 minutes. He explained to me so i would understand what was going on. He was so personable . My parents have used Stouts for many years. Thank you Stout Heating and Air for a job well done. Glenda (Martin) Fuller and Ruth Martin”

– Glenda F.

“Thank you for the excellent maintenance check up yesterday. I really appreciate your taking the time to educate me and inform me about my heating system.”

– Lynn O.

“We were very pleased with the excellent service provided by Stout regarding the replacement of the heat pump, furnace and thermostat. Drew identified the problems with the existing system and determining replacement was the direction to pursue rather than repair. Chris guided us through the selection of the most appropriate new system. Chance and Sam completed the installation in a timely, efficient manner being careful as they moved equipment through the house and cleaning up thoroughly upon completion. At all times everyone including the office was professional, courteous and friendly. After the installation of the first floor system, we discovered an issue with the second floor system. Drew quickly identified the problem, ordered the necessary part and resolved that repair. We appreciate the always quick response from Stout and the excellent service and follow-up.”

– Samantha and Rob K.

“Jeremy was very friendly and knowledgeable. Left us some tips on our unit in case of emergency. We’ve been with Stout since 2011 and have always received speedy and efficient service.”

– Gary A.

“Jeremy and his supervisor went out of their way to take care of us and they did. My husband is nearing the end of his cancer fight and my brother has been stepping up and protecting us. Larry wants to die at home and we are trying to make that happen. So Jeremy was not only very good at his job but very sincere too. Thank you all from Jeff, Debbie and Larry.”

– Debra R.

“Stout has been the installation, service and maintenance source for our home since 1994. Each technician has always been knowledgeable, courteous, and willing to explain any questions about the equipment. Chad did the fall maintenance on the gas furnace this morning. He called before his arrival and arrived promptly. Chad was friendly, professional and very courteous. He asked if I had any questions or concerns. He was all you would want or could ask for in a service technician. Thank you for the people which represent your company.”

– Dorthy S.

“Stouts is a great company excellent customer service, Chad serviced my heating units, he also replaced a light bulb under the house as due to age we are unable to do.
Stouts is always here to help.”

– Teri S.

“Stout Heating & A/C is a constantly excellent company and we have used their services at our home since 1996. We have always had a positive experience with our service provider. Today Mike Lippard came and it is always a pleasure to have him come. He is very knowledgeable and explains everything about our unit clearly and in terms we understand. He always has a smile for you.”

– Kathy p.

“Alex and Stout Heating and Air have to be the best. We have the maintenance agreement so we can feel confident that we’ll be comfortable through the winter. Even so, sometimes things break which happened to us on a weekend. We called and within an hour a technician called back and set up a time to come by a few hours later (he was on another repair) Alex showed up at the time he said he would and an hour later we had cooling again. We just had him back to do the regular check out and his professionalism is outstanding. All the technicians that have serviced our units have been great but Alex stands out.”

– Jeff M.

“Chad did the semi-annual maintenance care on my system. When he phoned to let me know he was 10 min away, I explained I’m recovering from knee surgery. He went out of his way to assure the work was done in a timely fashion, with as little effort from me as possible!

I’ve been a Stout client since 1991, and have -0- complaints along the way!”

– Eva J.

“I have been doing business with Stout about 35 years and have always gotten excellent service. All personnel has always been efficient and personable at all times. This was my first experience with Drew and I will be asking for him in the future. He was very kind and helpful, the type of person you are happy to do business with. Thank you for your years of service to me and the community.”

– Vicki K.

“Stout's is a company that offers honest and dependable service. I have relied on them for years and have never been disappointed. They keep me informed about what I need to keep my HVAC "healthy". Communicating with them is a breeze. They even make me feel as if they appreciate my call and my business. What a concept! They have earned my trust and respect with their integrity and expertise.”

– Cynthia J.

“Always good service and knowledgeable service people. Always good service from office people too! Moved here 7 years ago and house AC unit thru Stout and we just stayed with them due to honest, good people.”

– Jeffrey E.

“Your company has been a pleasure to deal with. Jeremy responded quickly to our call and repaired our unit. He is polite, professional and informative. Thank you for such excellent service.”

– Maureen P.

“Richard is tops! Always professional and leaves us confident our systems are ready for season change!”

– Tony A.

“Mike has services our units for many years. He is such a pleasant person, efficient and loves to talk. My husband enjoys his visits. My husband can also talk with Mike about any issues, new changes that may be occurring in heating and a/c units or any other things we might need.”

– Nora C.

“Richard did a good job as always with Stout employees. They wear shoe covers are professional, and explain what is needed and what done. always satisfied with Stout Heating and Air services”

– Jeff J.

“Chad was the technician that serviced my 3 HVAC units today. He was very personable, courteous and professional. He arrived on time, went straight to work and left in a reasonable amount of time. He answered all my questions and made a few suggestions at my request.
Very good experience.”

– Gene M.

“Mike serviced our heat pumps and as always, was prompt, efficient, and professional. We always appreciate the excellent service we receive from Stout Heating and Air and recommend them highly to anyone who has heating and air conditioning needs.”

– Mary S.

Alex was very courteous, professional and helpful in getting everything fixed and suggested enhancements that should help with unit life and utility bills.

– Gine M.

“I have a service contract and came in from church on Sunday to a hot house. Fan was running … no cooling. Called your service. Alex called, asked about the problem and said was on his way over. He arrived in about 20-25 minutes and said he thought he could get it going. He had read the notes from a call exactly one week ago with the same issue when we returned from church. He went to the unit, assessed the issue and resolved it. He stayed until he was sure all was in order and a cycle began a second time for cooling. He was professional, optimistic, courteous, efficient and quite skilled and did not charge me a second service call since the issue had just happened last Sunday and a slight issue from that resulted in the problem this Sunday!! I was most grateful! We are cooling again! Many thanks!”

– Jane C.

“My air went out,Mike Lippard came to service, compressor died. Ryan Stout came brought portal air until I could get new one installed. Chance Reading and Sam Kincaid installed new unit,did a great job and very professional. I was greatly impressed with all 4 young men.Thank for such good service.”

– Marion Jo C.

“You were able to get out to us within a few hours of taking my call.
Alex was very friendly and professional. He was able to diagnose our problem and repair it very quickly. He also gave us startup advice for our dual zone system.
The sweet lady that took my call was very friendly as well.
You have a great team!”

– Mike B.

“Had an emergency late afternoon on Friday. Mark came out almost immediately and took care of the problem, then came out again Saturday for a different issue. First class service!
Calm Holdings, LLC”

– Sue W.

“The service, as always, was great. Our upstairs area is cooling nicely. Jeremy Mauldin has done work for use before and it is always done efficiently and expertly.
We are always satisfied with the service received.”

– David P.

“Stout has always helped us with fast friendly service.
Came back from vacation with ac not working, they had me going the same day. Thanks for always being there”

– Mike P.

“Thanks to all who had a part in ordering and installing the new heat pump which is working great in this hot weather. The three guys (Chance, Carson, and Jonathan) who came to the house and tackled the challenging installation were very efficient and courteous. Ryan did a good job communicating with me. Thanks to Chris for helping to initiate the first steps. Thanks again for a job well done.”

– Gail L.

“Issue from AC unit for 3 years – other companies had several solutions without resolution- Stout AC was able to find the issue & provide a solution. Everyone is very professional and polite. Stout Heating & AC will have all my business.”

– Becky M.

“Stout has been wonderful to work with both times we've needed to use them for AC repair. Today they had their technician out within a few hours of us calling and he was able to get our AC back up and running quickly. Everyone I've dealt with has been nice , reliable, and explained things along the way. Thanks to everyone at Stout!”

– Carrie E.

“I called to inquire about a thermostat I could control with my phone. Parents are elderly and I had found it on heat twice this week. I spoke with Anna and she got me set up with a vid it immediately. Drew was awesome to work with and the whole visit was so smooth. Thanks so much. You have my recommendation.”

– Zetta E.

“Chad Overcash was the technician who came to my home. He was respectful, knowledgeable, and thorough. He is an asset to Stout and I appreciate his promptness and caring and patience in answering my many questions. Kudos to Stout for employing such a great employee.”

– Margarete P.

“Corey and Bobby were great!! They installed the ac very quickly. They deserve a raise!!! We hardly knew they were here. Super clean, fast and friendly!! Thank you guys!!”

– Christy C.

“Stout always provides professional and friendly service no matter who comes or what they do.”

– Karen F.

“Your crew arrived on time today as arranged. They were installing a heat/air unit, replacing the original that came with the home. They were professional and courteous. Explained the process as they went. Installed a new thermostat and instructed me on how to use, not only the air, but the heat in the future. Cleaned up everything behind themselves! And completed the job in one day! And never once complained about the heat! Thank you! And great job! I am enjoying the cool in my home as I write this!”

– Helen B.

“He was very professional and he felt like he found the problem and he did what needed to be done. After he left, I noticed a small leak and he immediately came back and fixed the problem. I have an old system and am looking forward to the new one. I am very pleased with the service as it was quick and handled in a very professional manner.”

– Caroline A.

“Mike came to take care of our issue, which he did in a very timely and professional manner. We have only been in this house for a few months, so it was his first time here. We moved from Proctor Drive in Salisbury after 22 years. We have known Mike for many years and he has always been most helpful!!”

– Sarah H.

“We had a great visit from Alex. He fixed our AC and we were afraid it would need to be replaced. Alex explained every detail on what was wrong, how to know if it happens again, and made sure everything else was still in good condition. After he completed the job he stuck around to talk with us and our tenants and answered all of our questions and concerns. Will definitely call Stout in the future for any of our heating and cooling needs.

Thank you”

– Angela N.

“I was thrilled to get an opening as quickly as I did. Chad was pleasant and professional. He's obviously knowledgeable and took the time to explain the work done and patiently answered some questions. I have used Stout ever since I moved here and have recommended Stout at every opportunity. Chad's service guarantees my referrals will continue.
Thank you, Chad!”

– M D.

“Mike was right on time. He has been here before and analyzed the problem and fixed it in no time. I have used Stout for many years and have always been pleased with their service”

– Margaret C.

“These people are top notch, their customer service is the best in the county. Mike came out for a problem I was having
and found it was a simple issue that the drain was not draining properly. Very thankful that all that was wrong with my system. Mike checked out the unit really good and made sure it was ok. This is the only heat and air company I will do business with because of their customer service. Thank you so much, a customer for life- Thomas”

– thomas d.

“We have used Stout for many years and have had excellent service from them. We recently had a new furnace installed, Chance & Carson were great to work with also we appreciated Mike Sides stopping by to see how things were going. We recommend this Company for any of your heating/air services.”

– Frances/Jack W.

“I called over the weekend during a heat wave and I am not a membership or returnee customer so I understand that it took a day to get an appointment scheduled. But once I did Chad was great. Showed up promptly during the window of time and called ahead to give me a heads up he was coming. Checked out my system, found the issue quickly, explained to me what it was and how I could identify the issue for myself in the future (should I ever want to. I kind of doubt I will but it was interesting to learn). Very personable, very professional, quick and efficient and great pricing!! Love to support a local business doing great work. And apparently they've got a great membership/preventative maintenance program that I'm definitely checking out! Thank you Chad, definitely 5 stars today!”

– Megan C.

“I couldn’t ask for anything better with Stout and Alex. Alex was very proficient and knowledgeable. He told me everything he had done and the condition of my equipment, answered all questions I had and showed me a few things that I wanted to know how to do. I’m so very happy I now have a maintenance contract to keep my system in great working order.”

– Janet J.

“As always, the customer service was great. The install went as planned, with the exception of the weather. I had the best service from beginning to end with all the people involved. The crew kept me informed through the whole process. Several recommendations have been made to friends looking for a reliable heat and air company. Stout has been my heat and air company for over 25 years, I wouldn’t use any other company.”

– Vickie R.

“Once again, the team arrived as scheduled. I was told what they would be doing and started their work. Other than an occasional “thump” and “bump,” they seemed to work effortless. Everything was checked before they left and I was satisfied. I have always relied on Stout for my HVAC concerns and will continue to do so. Thanks for superior customer care.”

– Adrain S.

“As a new resident to Salisbury, I called Stout HVAC based on the many positive reviews that are posted when our AC stopped working. They were able to send a technician, Richard Sunding, in a very timely manner. He diagnosed and found our issue quickly. He also continued to check out the rest of the system answering all my questions as he worked. Resolved our problem and AC was back in good shape within 45 min or arriving to our home. Very impressed with Richard as well as the friendly office contact. They appear to be very customer-focused.”

– Chris T.

“It is always a pleasure to see Richard Sunding, whose work is outstanding! I am grateful for my Stout Heating & Air-installed Trane gas pack, with its warm heat and cold AC! Richard services it carefully, and I know I can depend on him and your staff if any needs arise. Many thanks!”

– Elizabeth W.

“I reported my AC out at approx. 4 pm. It was back in service approx. 5.30 pm. Blown capacitor probably caused by last night’s storm. Thank you for quick service.”

– Hugh W.