Monthly Archives: November 2018

Top Technicians Raise Standard of Home Comfort Services In Rowan County, NC

While many people often assume that the cooling and heating contractors they use employ technicians who have high professional qualifications and skills, unfortunately, this is not always the case.

At Stout Heating and Air Conditioning, we became aware years ago that:

  • Many service technicians in the Rowan County, North Carolina area weren’t properly trained to work on today’s sophisticated heating and cooling systems.
  • Equipment was not lasting as long as expected.
  • Inefficiently-performing systems were adding hundreds of dollars a year to utility bills.
  • Local residents and businesses were paying a high price in repairing and replacing poorly designed and maintained systems.

Faced with a lower standard of service that was compromising customer confidence in the local cooling and heating industry, Stout Heating and Air Conditioning made a commitment to invest in education and training that helps our technicians stay up to date on the latest technology and best practices. Our efforts led to being recognized as an independent Trane Comfort Specialist™ dealer, an honor earned by only a select group that meet Trane’s highest standards for technical expertise and customer satisfaction.

Today, our commitment to excellence is making its impact felt as we enhance the expertise of our air conditioning and heating technicians and bring customers the consistent quality, service and value they deserve.

As Stout Heating and Air Conditioning keeps continuous training a top priority, a higher standard of service has helped hundreds of Rowan County, North Carolina customers enjoy their homes and businesses as comfortably and cost-effectively as possible.

Like the old saying goes, knowledge is power … the power to push your comfort higher and costs lower. When techs train, we all gain!